Dina D.Verified
Must-Have Item for Spring & Summer (Elegant & Timeless)
Purchased item
LILY Lace-Paneled Pleated Midi Skirt
"A forever piece.
Elegant, well-made, and endl..."
LILY Official Store store reviewsSee product reviews
Sarah M.Verified
Love the brand
Purchased item
LILY Contrast-Collar Classic Trench Coat
"Amazing fit!"
Mar L.Verified
It was great!
Purchased item
LILY Old Money Style Wool Lapel Blazer
"Love it!"
Christine K.Verified
Everything came nicely packaged, and the quality is great.
Purchased item
LILY Linen-Blend Draped Collar Knit Top
"Great quality, effortless styling."
Allison D.Verified
great experience, the fitting of the clothes was very accurate!
Purchased item
LILY Relaxed Stripe Straight-Leg Shorts
"chic and versatile 🤍"
Haiying Y.Verified
Very knowledge about their product. They let me know exact which size is the most fitting for my measurements.
Purchased item
LILY Zip Polo Stripe Knit Sweater
"some and comfy. I suggest to buy half or one..."
My D.Verified
shipping take long time
Purchased item
Callirrhoe Knit Dress
"fit perfectly I’m 5ft and 100 lbs"
Dawn G.Verified
No returns? I did the contact and no one got back to me.
Purchased item
LILY Mock Neck Knit Top with Scarf
"So annoying that I could not return this item..."
Casian G.Verified
Loved it
Purchased item
LILY 100% Merino Wool Crewneck Sweater
"Perfect fit"
Shlomo O.Verified
No issues ordering and everything went smooth
Purchased item
LILY Grey-Toned Preppy High-Waisted Pleated Mini Skirt
"Skirt has a great fit!"
Michele C.Verified
Order was delivered as promised
Purchased item
LILY Fleece-Lined Straight Jeans
"Size medium was too tight, I'm not a big pers..."
Barbara H.Verified
See above. You don't seem to understand customer service.
Purchased item
LILY Wool-Raccoon Blend Fleece Cardigan
"I sent you people 6 emails requesting a retur..."
Cirene L.Verified
Horrible
Purchased item
LILY Full Wool Long Coat
"Got wrong size, sent several emails and no an..."
Melia H.Verified
No one responds to requests for return authorization. I follow the directions on the store site, but no one responds at all. The emails go through, but no one responds.
Purchased item
LILY Wool-Blend Sequin Bouclé Cardigan
"I have been trying to get a return authorizat..."
Maka E.Verified
Shipping took one month, but I was compensated
Purchased item
LILY Platinum Goose Down Puffer Coat
"I love the coat. Good quality and-well made...."
Ynez E.Verified
Shopping was quick, customer service is amazing and quality of clothing is top notch!
Purchased item
LILY 100% Merino Wool Double-Face Coat
"I’m genuinely impressed with this 100% merino..."
Madeleine C.Verified
Zero response after half a dozen email requesting for return.
Purchased item
LILY Platinum Wool Double-Face Long Coat
"Sizing all wrong! Also, returning an item is..."
Leila Y.Verified
No
Purchased item
LILY Hepburn-Style Premium Double-Faced Wool Coat
"Dry bad materials n no lining.
I emailed yo..."
Chana Z.Verified
Love the dress but haven’t gotten 0 response to a return I’m trying to follow through with! Making returns needs to be done via correspondence and no one is responding to my messages.
Purchased item
LILY Puff Sleeve Cinched Waist Dress
"Respond to my email about retuning!!"
Nataliia N.Verified
Parfait
Purchased item
LILY Double-Faced Wool Coat
"Super"
Dionne S.Verified
I’ve sent several emails for a return label and still no response no label
Unfortunately the coat is too thin.
Purchased item
LILY Platinum Wool-Cashmere Double-Face Coat
"The cost has no lining so I won’t be able to..."
Yelyzaveta M.Verified
Excellent
Purchased item
Wool-Alpaca Polo Sweater
"Beatiful and cozy!"
Toni D.Verified
Easy no fuss purchase.💗
Purchased item
LILY Platinum Wool Double-Face Long Coat
"Beautiful. Love soft material and fits perfec..."
Anjali P.Verified
There is no way to get in touch with this place of business in order to initiate a return.
Purchased item
LILY Merino Wool-Blend Double-Face Coat
"There is no way to get in touch with this pla..."
Lin N.Verified
Slow shipping
Purchased item
LILY Platinum Wool-Cashmere Double-Face Coat
"The material feels cheap and not worth the pr..."
Hanna M.Verified
Too small
Purchased item
Lily Denim Skirt
"I want to return it"
Yu F.Verified
Great experience with my very first order of Lily product.
Purchased item
LILY Platinum Wool-Shell Goose Down Coat
"Ordered the black jacket and the fit is exact..."
Nivedita R.Verified
Took some time to arrive but I loved it
Purchased item
LILY Platinum Wool Double-Face Long Coat
"It’s really warm and soft! The only thing is..."
Olena P.Verified
I want to make a refund and i cant make it
Purchased item
LILY Embellished Cable Knit Sweater
"I can't make a refund, i send a lot of mails,..."
Matti W.Verified
I sent three emails saying I want to return and I’ve received no replies please be accommodating thanks!!
Purchased item
LILY Puff Sleeve Belted Black Dress
"CAN I PLEASE RETURN"
Asel J.Verified
Can’t get a response from anyone!!
Purchased item
LILY Versatile Black Flare Pants
"Please reply to my email about requesting a r..."
Lannhi N.Verified
Not a good experience, bad return procedures!
Purchased item
LILY Elegant Fishtail Midi Skirt
"Hi,
I sent several emails to return this item..."
Carolina W.Verified
The clothes material is really good! I’m impressed with the quality. I’ll be buying from them again!
Purchased item
LILY Textured Casual Fleece Jacket
"Love it!"
Isa F.Verified
HORRIBLE!!!!!!!!!
Purchased item
LILY Wool-Blend Wool Coat
"BUYER BEWARE!!!!
I tried to return this coat..."
Heejin C.Verified
Very unsatisfying customer support. Return process is so frustrating.
Purchased item
LILY Wool Mélange Double-Faced Coat
"Order was delivered on 1/7/26 and I have requ..."
Mahshid E.Verified
No communication from support.
Purchased item
LILY Simple Knit Sweater
"Too short"
Elena F.Verified
You are not working for clients.
Purchased item
LILY Hooded Down Puffer Coat
"I have returned this coat because it is too b..."
Ekaterina A.Verified
I requested a return and asked you to send me a shipping label, and now you're just not responding to me.
Purchased item
LILY Vintage Wide-Leg Cargo Pants
"These pants are nothing like the ones in the..."
Belinda P.Verified
You are unresponsive to return requests
Purchased item
LILY Vintage Utility Sleeveless Vest
"I’ve been waiting for a return code and you k..."
Michal S.Verified
Very responsive but the code didn’t work for some reason
Purchased item
LILY Platinum Wool Double-Face Long Coat
"So lightweight and soft. Very comfy and warn"
LILY Official Store store reviewsVisit store