LILY Official Store Store review | Loox

LILY Official Store store reviewsSee product reviews

Visit store
Ynez E.Verified
Shopping was quick, customer service is amazing and quality of clothing is top notch!
LILY 100% Merino Wool Double-Face Coat
Purchased item
LILY 100% Merino Wool Double-Face Coat
"I’m genuinely impressed with this 100% merino..."
Madeleine C.Verified
Zero response after half a dozen email requesting for return.
LILY Platinum Wool Double-Face Long Coat
Purchased item
LILY Platinum Wool Double-Face Long Coat
"Sizing all wrong! Also, returning an item is..."
Leila Y.Verified
No
LILY Hepburn-Style Premium Double-Faced Wool Coat
Purchased item
LILY Hepburn-Style Premium Double-Faced Wool Coat
"Dry bad materials n no lining. I emailed yo..."
Chana Z.Verified
Love the dress but haven’t gotten 0 response to a return I’m trying to follow through with! Making returns needs to be done via correspondence and no one is responding to my messages.
LILY Puff Sleeve Cinched Waist Dress
Purchased item
LILY Puff Sleeve Cinched Waist Dress
"Respond to my email about retuning!!"
Nataliia N.Verified
Parfait
LILY Double-Faced Wool Coat
Purchased item
LILY Double-Faced Wool Coat
"Super"
Dionne S.Verified
I’ve sent several emails for a return label and still no response no label Unfortunately the coat is too thin.
LILY Platinum Wool-Cashmere Double-Face Coat
Purchased item
LILY Platinum Wool-Cashmere Double-Face Coat
"The cost has no lining so I won’t be able to..."
Yelyzaveta M.Verified
Excellent
Wool-Alpaca Polo Sweater
Purchased item
Wool-Alpaca Polo Sweater
"Beatiful and cozy!"
Toni D.Verified
Easy no fuss purchase.💗
LILY Platinum Wool Double-Face Long Coat
Purchased item
LILY Platinum Wool Double-Face Long Coat
"Beautiful. Love soft material and fits perfec..."
Anjali P.Verified
There is no way to get in touch with this place of business in order to initiate a return.
LILY Merino Wool-Blend Double-Face Coat
Purchased item
LILY Merino Wool-Blend Double-Face Coat
"There is no way to get in touch with this pla..."
Lin N.Verified
Slow shipping
LILY Platinum Wool-Cashmere Double-Face Coat
Purchased item
LILY Platinum Wool-Cashmere Double-Face Coat
"The material feels cheap and not worth the pr..."
Hanna M.Verified
Too small
Lily Denim Skirt
Purchased item
Lily Denim Skirt
"I want to return it"
Yu F.Verified
Great experience with my very first order of Lily product.
LILY Platinum Wool-Shell Goose Down Coat
Purchased item
LILY Platinum Wool-Shell Goose Down Coat
"Ordered the black jacket and the fit is exact..."
Nivedita R.Verified
Took some time to arrive but I loved it
LILY Platinum Wool Double-Face Long Coat
Purchased item
LILY Platinum Wool Double-Face Long Coat
"It’s really warm and soft! The only thing is..."
Olena P.Verified
I want to make a refund and i cant make it
LILY Embellished Cable Knit Sweater
Purchased item
LILY Embellished Cable Knit Sweater
"I can't make a refund, i send a lot of mails,..."
Matti W.Verified
I sent three emails saying I want to return and I’ve received no replies please be accommodating thanks!!
LILY Puff Sleeve Belted Black Dress
Purchased item
LILY Puff Sleeve Belted Black Dress
"CAN I PLEASE RETURN"
Asel J.Verified
Can’t get a response from anyone!!
LILY Versatile Black Flare Pants
Purchased item
LILY Versatile Black Flare Pants
"Please reply to my email about requesting a r..."
Lannhi N.Verified
Not a good experience, bad return procedures!
LILY Elegant Fishtail Midi Skirt
Purchased item
LILY Elegant Fishtail Midi Skirt
"Hi, I sent several emails to return this item..."
Carolina W.Verified
The clothes material is really good! I’m impressed with the quality. I’ll be buying from them again!
LILY Textured Casual Fleece Jacket
Purchased item
LILY Textured Casual Fleece Jacket
"Love it!"
Isa F.Verified
HORRIBLE!!!!!!!!!
LILY Wool-Blend Wool Coat
Purchased item
LILY Wool-Blend Wool Coat
"BUYER BEWARE!!!! I tried to return this coat..."
Heejin C.Verified
Very unsatisfying customer support. Return process is so frustrating.
LILY Wool Mélange Double-Faced Coat
Purchased item
LILY Wool Mélange Double-Faced Coat
"Order was delivered on 1/7/26 and I have requ..."
Mahshid E.Verified
No communication from support.
LILY Simple Knit Sweater
Purchased item
LILY Simple Knit Sweater
"Too short"
Elena F.Verified
You are not working for clients.
LILY Hooded Down Puffer Coat
Purchased item
LILY Hooded Down Puffer Coat
"I have returned this coat because it is too b..."
Ekaterina A.Verified
I requested a return and asked you to send me a shipping label, and now you're just not responding to me.
LILY Vintage Wide-Leg Cargo Pants
Purchased item
LILY Vintage Wide-Leg Cargo Pants
"These pants are nothing like the ones in the..."
Belinda P.Verified
You are unresponsive to return requests
LILY Vintage Utility Sleeveless Vest
Purchased item
LILY Vintage Utility Sleeveless Vest
"I’ve been waiting for a return code and you k..."
Michal S.Verified
Very responsive but the code didn’t work for some reason
LILY Platinum Wool Double-Face Long Coat
Purchased item
LILY Platinum Wool Double-Face Long Coat
"So lightweight and soft. Very comfy and warn"
Natalia L.Verified
Om
LILY Platinum Hooded Goose Down Jacket
Purchased item
LILY Platinum Hooded Goose Down Jacket
"OK"
Bulchak K.Verified
The best
100% Wool Belted Coat
Purchased item
100% Wool Belted Coat
"I’m in love with this coat! It’s now my favor..."
Merlina R.Verified
The shipping is fast..
LILY Asymmetrical Cable-Knit Sleeveless Vest
Purchased item
LILY Asymmetrical Cable-Knit Sleeveless Vest
"The fabric is soft and not heavy.. I love the..."
Nino R.Verified
Love the experience
LILY 100% Wool Toggle Coat
Purchased item
LILY 100% Wool Toggle Coat
"Great coat good quality"
Yilingqi L.Verified
Terrible service
LILY Merino Contrast Knit Cardigan
Purchased item
LILY Merino Contrast Knit Cardigan
"Terrible"
Elaine F.Verified
Took a little time for delivery but worth the wait.
LILY Textured Crew Neck Sweatshirt
Purchased item
LILY Textured Crew Neck Sweatshirt
"Love the quality & the blue shirt poking out..."
Hua T.Verified
I have not received the package after 26 days of waiting, very disappointed with their customer service, as they did not provide the info on where the package is or how to contact the courier.
LILY Minimalist Lambswool Wool Coat
Purchased item
LILY Minimalist Lambswool Wool Coat
"The package did not arrive after 26 days, and..."
Oleksandra K.Verified
Everything was good
LILY Premium Lambswool Camel Double-Faced Coat
Purchased item
LILY Premium Lambswool Camel Double-Faced Coat
"It’s an amazing coat! It fits me perfectly, i..."
Jocelyn Z.Verified
It was stress-free!
LILY Luxe Gold-Tweed V-Neck Wool Coat
Purchased item
LILY Luxe Gold-Tweed V-Neck Wool Coat
"I am really enjoying the jacket. It is well-c..."
Camille X.Verified
Never responded to my email
LILY Jacquard Wool-Blend Vest
Purchased item
LILY Jacquard Wool-Blend Vest
"It is too short and I emailed Lily Studio twi..."
Salome B.Verified
Very satisfied. The communication, delivery, and quality were all perfect😍😍😍
LILY Platinum Wool Double-Face Coat
Purchased item
LILY Platinum Wool Double-Face Coat
"I’m in love with this coat — it fits so elega..."
Beatrice G.Verified
Quality amazing
Lyocell-Acetate Wool Straight-Leg Pants
Purchased item
Lyocell-Acetate Wool Straight-Leg Pants
"Quality amazing 😍😍"
Stacy G.Verified
Straight forward shopping experience. Item arrived in a timely manner.
LILY Elegant Pleated Shirt
Purchased item
LILY Elegant Pleated Shirt
"Very well made. Nice fabric. Fits and looks b..."
Elli T.Verified
Excellent!
LILY Relaxed Corduroy Wide-Leg Pants
Purchased item
LILY Relaxed Corduroy Wide-Leg Pants
"I sized up and got a Large and it fits perfec..."
Iryna S.Verified
I haven’t received a response to three support emails.
LILY Vintage-Inspired Elegant Blazer
Purchased item
LILY Vintage-Inspired Elegant Blazer
"The Item arrived with a noticeable stain on t..."
LILY Official Store store reviewsVisit store