Michael W.Verified
Adding insult to injury, we could not return the unused boxes ordered at $100. Our loss due to non return policy.
Purchased item
Hot Chocolate Selection
"The taste is too dark, bitter and not sweet...."
Hotel Chocolat store reviewsSee product reviews
Nadine K.Verified
New Velvetiser so bad I’ve gone back to my original
Purchased item
The Velvetiser - All-New Pebble
"I have loved my old Velvetiser for years and..."
Lynda B.Verified
Price drop or at least shipping price dropped. If you order just one box the shipping is almost 30% of the chocolate. And you have to order about $90 worth (3 boxes) to get free shipping.
Purchased item
Mandarin & Orange Cold Drinking Chocolate
"The cold drink don’t mix well, especially if..."
L.Verified
Chocolate arrived one day sooner than initial estimated date of delivery - that was a wonderful surprise
Purchased item
Serious Dark Fix Sleekster
"I love your chocolate and am happy it is avai..."
Joy M.Verified
No
Purchased item
Salted Caramel Hot Chocolate
"I enjoy this drink on cold mornings. It’s a..."
Johnna B.Verified
Have really enjoyed the velvetiser. Love yhe 70% hot chocolate
Purchased item
No Sleeve
"The caramel chocolate was too sweet"
Petra B.Verified
Just restating that I wish I would receive chocolate boxes with a longer Best Buy date. Sending ones that expire one month after I receive them is poor policy especially for the amount that is charged.
Purchased item
Hot & Cold Drinking Chocolate Selection
"I do enjoy my chocolate maker. My complaint i..."
Lena F.Verified
Best hot chocolate we’ve had.
Purchased item
Peppermint Dark Hot Chocolate
"Best hot chocolate we’ve had."
Judith S.Verified
None
Purchased item
Salted Caramel & Clementine Hot Chocolate
"I love this and served it to guests. I will g..."
Sandra P.Verified
Extremely love this!
Purchased item
Milky 50% Hot Chocolate
"Love this! You will never go back to powdere..."
Jennifer O.Verified
The customer service is fast and professional. Shipping is very fast too.
Purchased item
85% Dark Hot Chocolate
"The 85% dark chocolate is addictive. Not bitt..."
Diane C.Verified
Loving the variety in the mixed packs.
Purchased item
Salted Caramel Hot Chocolate
"I add a shot of vanilla and a shot of hazelnu..."
Roselia D.Verified
Disappointed
Purchased item
Velvetiser Intro Pack - Classic Platinum
"I expected much more.
I have a built in Mie..."
Penny A.Verified
One of my favorite vacations
Purchased item
Classic 70% Hot Chocolate
"Love the velveitzed"
Meital E.Verified
Still waiting for the hazelnut praline hot chocolate
Purchased item
Classic 70% Hot Chocolate
"I love my hot chocolate, would get more often..."
Pamela S.Verified
Love it so much I purchased one for my daughter since she dislikes coffee.
Purchased item
Vanilla-White Hot Chocolate
"Not a fan of the white hot chocolate. I taste..."
Cindy Jenkins J.Verified
Customer service is very helpful, and I love the flavors of the chocolate
Purchased item
The Velvetiser - All-New Chalk
"I had only used my new velvetiser for a few d..."
Angela K.Verified
I’d rather drive to Dollar General and get my family Reese’s cups than ever buy this overpriced chocolate ever again.
Purchased item
No Sleeve
"Flavor"
Charlene K.Verified
No
Purchased item
Hot & Cold Drinking Chocolate Selection
"I’m enjoying it"
Rajath S.Verified
Very high priced
Purchased item
Salted Caramel Hot Chocolate
"Its pretty good. But its surely pricey"
Michelle S.Verified
My velvitizer is starting to burn the hot chocolate now. I get a heavy burnt crust on the bottom of the velvetizer with every use. I do wash it between every use but it takes me about 20 minutes to clean the burnt spot .
Purchased item
No Sleeve
"My husband and I really enjoy the chocolates...."
Robyn K.Verified
I feel like the sign-up discount I got was worth it. The Velvetiser is the perfect name for that machine.
My husband and I love the creaminess and warmth of this hot chocolate.
Purchased item
Vanilla-White Hot Chocolate
"I feel it is a bit pricey, but when you break..."
Amanda B.Verified
Will be ordering again different box next time
Purchased item
No Sleeve
"Some of the chocolates with the fruit type fi..."
Jessica H.Verified
Best Christmas gift ever!
Purchased item
Caffè Mocha Latte Hot Chocolate
"It’s a delicious indulgence!"
Barbara S.Verified
I really love the higher quality European chocolate.
Purchased item
No Sleeve
"Loved all the chocolate. Especially liked th..."
John C.Verified
Fast service and shipping on everything I’ve ever ordered.
Purchased item
Milk to Caramel Sleekster
"This is the absolute best chocolate I’ve ever..."
Helen S.Verified
Love the chocolate.
Purchased item
The Everything Sleekster
"Excellent choice, it was a gift for our famil..."
Kari B.Verified
Great customer service. Fresh product well received
Purchased item
No Sleeve
"Love rhe taste and creative designs and flavo..."
Blake P.Verified
NA
Purchased item
85% Dark Hot Chocolate
"Good dark chcocolate. It's not my favorite ou..."
Kaitlin S.Verified
Again- wasn’t followed up upon.
Purchased item
The Enchanted Chocolate Forest
"I never got this product. I was told I would..."
Betsy J.Verified
a nightly routine now!
Purchased item
Coconut-White Hot Chocolate
"i use oatmilk & this is delicious with it"
Chantal R.Verified
Have been enjoying other flavors
Purchased item
Raspberry Praline Hot Chocolate
"Unfortunately I did not like the taste at all..."
Nathaniel S.Verified
Delightful
Purchased item
Cold Chocolate Selection
"Great buy! Love that I can make cold chocolat..."
Diane R.Verified
A new love for hot chocolate.
Purchased item
Chilli Hot Chocolate
"Best investment I made for myself. Love the..."
Gina S.Verified
I really like the box of variety flavors, I love to pick something out and surprise myself
Purchased item
Hot Chocolate Selection
"I love hot chocolate and this has been a new,..."
Cindy S.Verified
My first order apparently was lost, but customer service rep Alecia was so helpful and kind and made sure another order was shipped. I will definitely be ordering again!
Purchased item
Peppermint Dark Hot Chocolate
"I love my machine and the flavors I chose!"
Vivian M.Verified
great customer service - a rarity these days!
Purchased item
Velvetiser Intro Pack - All-New Pebble
"I love the creaminess of the chocolate and th..."
Kaba, K.Verified
Website not very user friendly when searching for chocolate.
Purchased item
Milk to Caramel Sleekster
"Delicious chocolate, great delivery time."
Kaye C.Verified
Yummy!
Purchased item
Salted Caramel Hot Chocolate
"I enjoy making and drinking the chocolate. I..."
María F.Verified
Excelente service!
Purchased item
Hot Chocolate Selection
"I love it!!"
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