Kevin H.Verified
We are eating them slowly, but they're good.
Purchased item
Hot & Cold Drinking Chocolate Selection
"AWESOME!!!"
Hotel Chocolat store reviewsSee product reviews
Pamela H.Verified
Easy to order.
Purchased item
85% Dark Hot Chocolate
"The only 85% dark chocolate for drinking that..."
Melody S.Verified
Not the shopping but the shipping. I have ordered from you three times and not once have the items been delivered on time
Purchased item
Strawberries & Cream Selector
"They just disappeared."
Kyle R.Verified
Best chocolate to be found anywhere!
Purchased item
Mother's Day H-Box
"Excellent!"
Juan U.Verified
I ordered through the website
Purchased item
The Velvetiser - All-New Chalk
"I was initially disappointed with the first o..."
DianeVerified
Easy way to get a box of Hotel Chocolat!
Purchased item
Mother's Day Sleekster
"Always love Hotel Chocolate candies!"
Robert B.Verified
I think I received the wrong type of chocolate.
Purchased item
Hot Chocolate Selection
"I thought I ordered 70% chocolate only, but r..."
Lisa G.Verified
Love the brand
Purchased item
Pistachio Heart Selector
"Love this chocolate please make more!!"
Frances B.Verified
Did not get the chocolat selection that i ordered
Purchased item
Velvetiser Intro Pack - All-New Pebble
"Not at this time"
Deborah B.Verified
So easy to order…and to my surprise, I have liked every single flavor I have tried.
Purchased item
Milky 50% Hot Chocolate
"Whenever I have had a rough day, or it’s chil..."
Jay W.Verified
Good product support! Friendly, courteous, helpful with good advice. Finally replacing the pot
Purchased item
The Velvetiser - All-New Pebble
"After using the pot for about a month, chocol..."
Justine D.Verified
Love the careful packaging. Package with love.
Purchased item
The Easter Sleekster
"Good"
Debbie A.Verified
Really overall good experience. I didn’t get all of my order but the representative was awesome!
Purchased item
Easter H-box
"It’s not that I didn’t like this candy-I neve..."
Swathi Lakshmi C.Verified
Well packed and delivered
Purchased item
70% Dark Slab
"I love the 70% chocolate bar but I would be d..."
Leslie C.Verified
Always arrives on time, and I appreciate the heads up reminder to bring it in. We live in Texas and it can get very hot outside.
Purchased item
Chilli Hot Chocolate
"Love this flavor! Has a little bit of a spicy..."
Nhut N.Verified
bad customer service, sent me expired chocolates and refuse to refund
Purchased item
Exuberantly Fruity Sleekster
"They sent me expired chocolates and im so dis..."
Carol C.Verified
My order arrived during 80 degree weather and multiple boxes were damaged by melting. I immediately contacted customer service and a replacement order was quickly placed with guarantees that the issue was being taken seriously. The replacement arrived in perfect condition.
Purchased item
Raspberry Praline Hot Chocolate
"Subtle raspberry overlays chocolate. Very smo..."
Vladislav P.Verified
I send messages already
If i paid something not cheep
Wanna get what i ordered
Not something else instead
Purchased item
Vanilla-White Hot Chocolate
"Instead 4 vanilla send me 3 vanilla & differe..."
Linda S.Verified
No issues.
Purchased item
The Everything Sleekster
"First started eating this in the UK when my s..."
Karen Loth L.Verified
Easy to order and packed well for shipping.
Purchased item
The Easter Sleekster
"Love the chocolate but can really only afford..."
Cheri H.Verified
Love the selection
Purchased item
Classic 70% Hot Chocolate
"Like the flavors"
Kathryn W.Verified
Easy
Purchased item
Hot & Cold Drinking Chocolate Selection
"Delicious."
Christopher J.Verified
The product is amazing.
Purchased item
Hot & Cold Drinking Chocolate Selection
"Hot chocolate is amazing."
Michael C.Verified
Easy to order
Purchased item
Black Forest Gateau Hot Chocolate
"Great product love them"
Yvette R.Verified
Tasty
Purchased item
With Love Sleekster
"Delicious flavor options!"
Trent S.Verified
Very straightforward with exceptionally detailed product descriptions.
Purchased item
Hot & Cold Drinking Chocolate Selection
"The texture of the chocolate emulsion is thic..."
Luz C.Verified
Great
Purchased item
Classic 70% Hot Chocolate
"Easy to make and taste like you are in a fanc..."
Jacqueline B.Verified
Easy
Purchased item
Serious Dark Fix H Box
"The chocolates are delicious!"
Alicen T.Verified
Best hot cocoa that I have ever had.
Purchased item
Raspberry Cheesecake Hot Chocolate
"I really wanted to love this flavor, but it e..."
Amelia W.Verified
So happy that it’s available in the USA and stores now to , incredible , yummy and just the right amount of chocolate to combine alcohol or a nut or a fruit
Purchased item
With Love Sleekster
"I’ve loved hotel chocolate since 2017 when I..."
Lauren L.Verified
I find the featured flavors and new flavors so easily, and the emails I get are ridiculously relevant. I love this company!
Purchased item
Raspberry Cheesecake Hot Chocolate
"This tastes exactly like raspberry cheesecake..."
Jeanette B.Verified
the shopping experience was fine
Purchased item
Milk to Caramel Extra-Thick Easter Egg
"The item arrived quickly and in good conditio..."
Gary A.Verified
The only problem was that when we received your email most (although not all) of the chocolates on sale were sold out. My wife always buys packages of Hotel Chocolat when she visits London.
Purchased item
With Love Sleekster
"Hotel Chocolate is my wife's favorite chocola..."
Cynthia W.Verified
Customer service was great in helping me make a purchasing decision. They answered all of my questions in a timely manner. I placed my order on 3/31/26. The website stated that orders placed no later than that date would arrive by Easter. Unfortunately, that turned out not to be the case. It arrived 2 days later. While I didn't need it as an Easter gift, I was concerned about the sudden hot weather spell we were having. None of the mixes were melted, so I was pleased.
Purchased item
Crème Brûlée Cold Drinking Chocolate
"I found the brulee taste to be too pronounced..."
Teresa C.Verified
Same comments
Purchased item
Easter H-box
"Dry ice was all gone by the time I received t..."
Peter M.Verified
Excellent customer service. I made a mistake with the delivery address and the team went above and beyond to fix the issue.
Have never eaten a bad chocolate from HC!
Purchased item
The Easter Sleekster
"Highly delicious! The crunchiness of the shel..."
Hyeonyoung Y.Verified
Love Hotel Chocolat!
Purchased item
Mint Cold Drinking Chocolate
"Loved it! Not too sweet and fancy!"
Gina J.Verified
Quality chocolate and unique flavors. Good to savor.
Purchased item
With Love Sleekster
"Some awesome, unique flavors I've never had b..."
Sarah E.Verified
Easy to order! Happy that chocolate is packed with ice.
Purchased item
Hot & Cold Drinking Chocolate Selection
"This is the best chocolate I have ever eaten!..."
Dania I.Verified
Wish there was a way to sample flavours before committing to a full $25+ box
Purchased item
Matcha Hot Chocolate
"Matcha hot chocolate is way too sweet!"
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