Mary K.Verified
Very easy to order and happy with my selections so far
Purchased item
Velvetiser Intro Pack - All-New Pebble
"Absolutely love it! Drop any other hot chocol..."
Hotel Chocolat store reviewsSee product reviews
William B.Verified
Support doesn’t respond.
Purchased item
Velvetiser Intro Pack - All-New Chalk
"Order arrived without the intro chocolate pac..."
Deborah L.Verified
Easy peasy lemon squeezey
Purchased item
Velvetiser Intro Pack - Classic Copper
"I received a velvetiser for Christmas last y..."
Elsa S.Verified
.
Purchased item
The Velvetiser - All-New Pewter
"Love it. Upgrade from my original. BUT I GOT..."
Darcy S.Verified
.
Purchased item
Classic 70% Hot Chocolate
"."
Yash L.Verified
Need more items in the store and delivery charge could be a bit lower. Or more local shops to collect from like in the uk.
Purchased item
The Classic Christmas H-Box
"Wish there was more option in the US, like in..."
Mary A.Verified
Charged shipping, it should have been free.
Purchased item
Velvetiser Advent Calendar
"Purchased as gift for my son in law who loves..."
Yvonne C.Verified
Everything seemed to be priced correctly and easy to check out.
Purchased item
Hot Chocolate Selection
"It states on the machine it takes 2 1/2 minut..."
Nicola M.Verified
My order arrived waterlogged and damaged and I still haven’t had my replacement. Replies to my emails are very uncaring and slow
Purchased item
Velvetiser Advent Calendar
"My experience was total crap. It arrived wate..."
Richard S.Verified
Backorder!!!
Purchased item
Classic 70% Hot Chocolate
"Best hot chocolate by far ever! Missing the..."
Keith L.Verified
Website was easy to use and they shipped really quickly.
Purchased item
Dark Chocolate Advent Calendar
"The experience was great and my wife loved th..."
Patricia P.Verified
Easy peasy ordering.
Purchased item
Dark Chocolate Advent Calendar
"Loved how it was packaged."
Karen W.Verified
The website was clearly and concisely presented so it took only minutes to access our order.
Purchased item
The Everything Sleekster
"The package is beautifully AND protectively p..."
Donna D.Verified
Ty
Purchased item
Velvetiser Intro Pack - All-New Pebble
"I love it I got the veliteer but unfortunatel..."
Kathleen W.Verified
Have not received even though shipping states delivery on the 17th. Contacted customer service twice to no avail. And YES I have checked all around for delivery. VERY DISAPPOINTED.
Purchased item
Velvetiser Advent Calendar
"Still have not received this item. Have conta..."
Marylou A.Verified
The order appears to be incomplete.
Purchased item
Velvetiser Intro Pack - All-New Pebble
"Due to the fact that I did not receive any ch..."
Kathleen S.Verified
Easy to order! Great customer service
Purchased item
Banoffee Pie Hot Chocolate
"Just love the taste and its not over powering..."
Roni H.Verified
It came faster than I expected.
Purchased item
Orange Hot Chocolate
"The orange chocolate is delicious!"
John S.Verified
Easy
Purchased item
Coconut-White Hot Chocolate
"Smooth n yummy"
Christine M.Verified
Yay early Black Friday sale. But I’m not as fond of the Shop interface.
Purchased item
The Velvetiser - All-New Pebble
"I loved the original velvetiser, but the addi..."
Christophe M.Verified
No comment
Purchased item
Ginger Hot Chocolate
"Ginger is very strong"
Mirela D.Verified
Finally back thanks.
Purchased item
Velvetiser Advent Calendar
"Perfect. A must have. Thank you, Mirela"
Ashley O.Verified
Super quick
Purchased item
Pumpkin Spice Hot Chocolate
"Absolutely love it!"
Patricia S.Verified
Ok
Purchased item
The Velvetiser - All-New Chalk
"Haven’t tried all the chocolates yet. Still l..."
Vivian S.Verified
Smooth quality all great
Purchased item
The Velvetiser - Classic Copper
"Love the look it is quick makes a hot frothy..."
Nabil J.Verified
I didn’t receive the chocolates yet
Purchased item
No Sleeve
"I got nothing. I ordered and received nothing"
Sandra L.Verified
Great experience easy
Purchased item
Velvetiser Intro Pack - All-New Pebble
"Having a hard time with flavors and maybe it’..."
Blanca R.Verified
Not happy with my order because I received the velvetier and came damaged.
Purchased item
The Velvetiser - All-New Pebble
"I received the velvetier but doesn't work. Ho..."
Staci L.Verified
Easy and delicious
Purchased item
Banoffee Pie Hot Chocolate
"Loved it! You can taste all the flavors in t..."
Smita D.Verified
Should give a better selection of hot chocolate sample. Hazelnut Praline not good
Purchased item
Hazelnut Praline Hot Chocolate
"Should be priced in the $50 range"
Pamela A.Verified
Everything comes nicely packaged so the contents are well protected. The Velvetiser makes a great cup of cocoa. It's easy to use and easy to clean. There will be lots of hot cocoa this winter!
Purchased item
Banoffee Pie Hot Chocolate
"Love, love, LOVE the flavor!"
Pauline S.Verified
Smooth
Purchased item
Hot Chocolate Selection
"Love the Velvetiser!"
Cindy T.Verified
Very nice site to navigate
Purchased item
Hot Chocolate Selection
"I love it. Not too sweet, and very soothing...."
Barbara C.Verified
Love the other flavors.
Purchased item
Pumpkin Spice Hot Chocolate
"When I drink this pumpkin spice mix it gives..."
Tahir A.Verified
Expensive.
Purchased item
Pumpkin Spice Hot Chocolate
"Not a good taste and very expensive as compar..."
Brandie S.Verified
Order was fast and easy
Purchased item
85% Dark Hot Chocolate
"I typically add a touch of vanilla because it..."
Debora S.Verified
Great!
Purchased item
The Velvetiser - Classic Copper
"Great!"
Gary P.Verified
Easy and quick.
Purchased item
Chai Spice Hot Chocolate
"I love it! Have already turned a friend on t..."
Alison P.Verified
Great packing materials and shipping experience.
Purchased item
Exquisitely Nutty Sleekster
"Great shipping experience and packing materia..."
Jeri G.Verified
It is easy to find what I want, and fun to browse all your delightful products.
Purchased item
Velvetiser Advent Calendar
"I love the Hotel Chocolat mixes - I think the..."
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