Hotel Chocolat Store review | Loox

Hotel Chocolat store reviewsSee product reviews

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Kimberly L.Verified
N/a
Hot Chocolate Selection
Purchased item
Hot Chocolate Selection
"After experiencing the velvetiser while stayi..."
Marina S.Verified
Great variety and amazing quality!
Velvetiser Advent Calendar
Purchased item
Velvetiser Advent Calendar
"So yummy!! I love all of the flavors. It’s be..."
Jude S.Verified
Great customer service and prompt shipping
No Sleeve
Purchased item
No Sleeve
"i thought these dessert inspired chocolates w..."
Deborah F.Verified
Keep it up!!
45% Nutmilk Hot Chocolate
Purchased item
45% Nutmilk Hot Chocolate
"Love it!!"
SherryVerified
Perfect
The Velvetiser - All-New Chalk
Purchased item
The Velvetiser - All-New Chalk
"Delicious hot chocolate. Make it fluffy and s..."
Rhonda C.Verified
Amazing best hot chocolate you will have!
Black Forest Gateau Hot Chocolate
Purchased item
Black Forest Gateau Hot Chocolate
"Bought this as a gift for my husband and he l..."
Amanda D.Verified
Best Chocolate brand ever!!
The Classic Christmas H-Box
Purchased item
The Classic Christmas H-Box
"Purchase on sale. The are absolutely deliciou..."
Demetra D.Verified
Great
Caffè Mocha Latte Hot Chocolate
Purchased item
Caffè Mocha Latte Hot Chocolate
"My favorite so far. Too bad can’t reorder."
Christine W.Verified
Great hot chocolate set up!
45% Nutmilk Hot Chocolate
Purchased item
45% Nutmilk Hot Chocolate
"Love this whoe set up!! The chocolate is deli..."
Justin M.Verified
I ordered 2 items and they were shipped days apart. The first one was shipped in a ridiculous sized box that was 3 times the size needed. Would have been plenty of space to ship all the items I ordered together, but you instead waited a week to send the second item and wasted a box and shipping cost.
Truffles For Two Advent Calendar
Purchased item
Truffles For Two Advent Calendar
"24 days and you only put 6 flavors in it. I..."
Jenny H.Verified
Easy!
Velvetiser Advent Calendar
Purchased item
Velvetiser Advent Calendar
"I’m grateful the price was reduced for this f..."
Elizabeth K.Verified
See previous text box
No Sleeve
Purchased item
No Sleeve
"The chocolates are very nice. However one con..."
Ruth C.Verified
Hopeless.
Velvetiser Intro Pack - Classic Charcoal
Purchased item
Velvetiser Intro Pack - Classic Charcoal
"I received a beaten up box and returned the n..."
Amani M.Verified
Don't like it
The Velvetiser - All-New Pewter
Purchased item
The Velvetiser - All-New Pewter
"I purchased a hot chocolate machine from Hote..."
Joe L.Verified
Delivery was quite slow.
Hot Chocolate Selection
Purchased item
Hot Chocolate Selection
"Although the flavors are enjoyable, I didn't..."
Aqsa C.Verified
Love love love
Hot Chocolate Selection
Purchased item
Hot Chocolate Selection
"Love the taste and the velvetizer. Truly amaz..."
Suzanne B.Verified
See previous comment - both the device and the chocolate itself are epic fails
Velvetiser Advent Calendar
Purchased item
Velvetiser Advent Calendar
"Everything looks beautiful! But that's where..."
Thomasina C.Verified
Never again
The Velvetiser - All-New Pebble
Purchased item
The Velvetiser - All-New Pebble
"Never even got to use it went to use it the f..."
Cathryn A.Verified
Was ignored and then talked to and then ignored again, really unhappy. I had to reach out on social media for anything to happen at all
The Velvetiser - All-New Pebble
Purchased item
The Velvetiser - All-New Pebble
"Never got this and was lied to about the reas..."
Veronica M.Verified
Order placement was easy. Fast delivery with no hidden fees.
No Sleeve
Purchased item
No Sleeve
"These chocolates have amazing flavors with l..."
Lisa M.Verified
I ordered the velvetiser & advent on 11/09. Within two days I received a shipping tracking number;however, by 11/30 there were still no updates on my package. I contacted customer support & on 12/01 I was then told it the velvetiser & advent were sold out - which no one had reached out to advise prior to me contacting the company… I was given two options for a resolution. I responded same day, and then no response. I sent another email on 12/03 to confirm my email response from 12/01 was receiv
Everything Mini
Purchased item
Everything Mini
"I ordered the velvetiser & advent on 11/09. W..."
Marlene U.Verified
My purchases have arrived within a reasonable amount of time especially since it is the holiday season. The variety is excellent!
Hot Chocolate Selection
Purchased item
Hot Chocolate Selection
"Absolutely love my velvetiser and the taste a..."
Theresa G.Verified
good
Dark Chocolate Advent Calendar
Purchased item
Dark Chocolate Advent Calendar
"Good dark chocolate!"
Melissa A.Verified
Sent an email to discuss chocolate quality but never heard back
Milk Chocolate Advent Calendar
Purchased item
Milk Chocolate Advent Calendar
"Very pricey for chocolates that have a white..."
Shelley W.Verified
Easy to shop online.
Salted Caramel Hot Chocolate
Purchased item
Salted Caramel Hot Chocolate
"The Salted Caramel is my favourite so far. I..."
Becky H.Verified
Easy breezy 😉
Caffè Mocha Latte Hot Chocolate
Purchased item
Caffè Mocha Latte Hot Chocolate
"Taste yummy 😋"
Diana R.Verified
The shopping experience was great, no issues at all. Thank you
Classic 70% Hot Chocolate
Purchased item
Classic 70% Hot Chocolate
"I was looking forward to trying the hot choco..."
Matthew L.Verified
Product arrived as advertised.
Velvetiser Advent Calendar
Purchased item
Velvetiser Advent Calendar
"A delicious adventure"
Mary C.Verified
Delicious but expensive
Milky 50% Hot Chocolate
Purchased item
Milky 50% Hot Chocolate
"love the experience, the maker is great and c..."
Winifred D.Verified
Quick and Easy. Super fast delivery time!
Classic 70% Hot Chocolate
Purchased item
Classic 70% Hot Chocolate
"I am obsessed with the 70% chocolate! However..."
Faith D.Verified
The shopping and website ordering was smooth. The order shipped fast and was received quickly. The packaging is strong and supportive of the pieces in our order.
Velvetiser Advent Calendar
Purchased item
Velvetiser Advent Calendar
"The cocoa advent collection is ok. The machin..."
Marybeth D.Verified
Extremely fast and easy! Shipping was extremely quick and everything was packaged so nicely. Communication was awesome!
Velvetiser Advent Calendar
Purchased item
Velvetiser Advent Calendar
"My boys were very excited to receive these ad..."
Amber N.Verified
New here but the site was easy to use. Found some great advent calendars.
White Chocolate Advent Calendar
Purchased item
White Chocolate Advent Calendar
"The white chocolate is delicious and the piec..."
John B.Verified
Just gonna send it
Velvetiser Advent Calendar
Purchased item
Velvetiser Advent Calendar
"Love trying all the different flavors. Black..."
Ying Chun L.Verified
Efficient
Up to Snow Good Advent Calendar
Purchased item
Up to Snow Good Advent Calendar
"Happy"
Jennifer S.Verified
Great experience and the package came faster than expected.
Velvetiser Advent Calendar
Purchased item
Velvetiser Advent Calendar
"I bought three advent calendars with the velv..."
Jessica B.Verified
i did not receive the correct items and it has been over a week with no resolution
Caramel Chocolate Advent Calendar
Purchased item
Caramel Chocolate Advent Calendar
"i did not receive the correct items"
Susan R.Verified
Easy ordering and fair price
Caramel Chocolate Advent Calendar
Purchased item
Caramel Chocolate Advent Calendar
"Tasty chocolates but very diminutive"
Patricia F.Verified
Easy to order
Classic 70% Hot Chocolate
Purchased item
Classic 70% Hot Chocolate
"The chocolates were bought as Christmas gifts..."
Susan K.Verified
Shopping was OK, Shipping was horrible
The Classic Christmas H-Box
Purchased item
The Classic Christmas H-Box
"I already sent an email and received a quick..."
Hotel Chocolat store reviewsVisit store