Antoinette L.Verified
Great
Purchased item
Mocha Latte Selection Box
"Delicious coco but expensive"
Hotel Chocolat store reviewsSee product reviews
Gregory E.Verified
I’ve already explained.
Purchased item
Milky 50% Hot Chocolate
"I do enjoy my new chocolate maker. 50% is my..."
Judith T.Verified
I have a concern about the orange flower part of the new velvetier whipper. It seems to be turning black even though I wash it right away after use. I am concerned it is mold. Can you please advise me.
Purchased item
Milky 50% Hot Chocolate
"I find it is too sweet. I would almost prefer..."
Theresa F.Verified
I wish it made more than one cup at a time
Purchased item
Milky 50% Hot Chocolate
"Love the rich chocolate flavor and smooth tex..."
Andy F.Verified
customer service is responsive and extremely helpful! much appreciated.
Purchased item
Classic 70% Hot Chocolate
"working my through alllll the flavors. and I..."
Meredith M.Verified
Love it
Purchased item
Caffè Mocha Latte Hot Chocolate
"I love it"
Vickie Gomez G.Verified
All flavors I have tried are delicious!
Purchased item
Velvetiser Intro Pack - All-New Pebble
"Works great! I'm LOVING the dark hot chocolat..."
Lea P.Verified
Delivery was super quick!
Purchased item
The Velvetiser - All-New Chalk
"It makes the best hot chocolate I have had in..."
PamelaVerified
my favorite at all times
Purchased item
A Dozen Portly Penguins
"favorite chocolate"
Jackie F.Verified
Na
Purchased item
Velvetiser Intro Pack - Classic Charcoal
"My problem has nothing to do with the equipme..."
Cynthia C L.Verified
The price for the whole system and bundle is completely reasonable and will save me so much money vs. buying an okay cup of hot chocolate somewhere else!
Purchased item
The Velvetiser - All-New Pebble
"I am a hot chocolate lover and I don't have m..."
Kimberly A.Verified
Super easy to use and makes the most delicious hot cocoa that I have ever had. Great buy for cocoa lovers.
Purchased item
Salted Caramel Hot Chocolate
"My favorite flavor so far! Will definitely ke..."
Creston And Lauren G.Verified
Not able to get help! We have reached out multiple times and no response. Items did not come with the note or wrapping that was offer. Sent out velvetier as Christmas gifts to our clients and not one had a note who it was from. Expensive and embarrassing to say the least.
Purchased item
Velvetiser Intro Pack - Classic Copper
"Not able to reach customer service! Sent mult..."
Ariana D.Verified
Order arrived quickly and in perfect condition. Definitely will order again!!
Purchased item
Crème Brûlée Cold Drinking Chocolate
"This flavor is not too sweet and you can tast..."
Margaret M.Verified
Everything working fine! Hope hot drinking chocolate will still be offered in the warm weather months as well as the cold.
Purchased item
Milky 50% Hot Chocolate
"My favorite gift from Santa!"
Rosa M.Verified
Only found out about this delicious treasure because my niece gave me a box for Christmas! Ordered several items as well as the velvetizer, waiting for it to arrive!
Purchased item
The Everything Sleekster
"So many delicious choices, fresh and excellen..."
Lee E.Verified
Easy to reorder and was delivered seamlessly.
Purchased item
Peppermint Dark Hot Chocolate
"Love it! Tastes great, set up is easy to use!"
Denise K.Verified
Ordering was easy, shipping was quick and I love my new Velvetiser and all the great flavors!!
Purchased item
Caffè Mocha Latte Hot Chocolate
"So yummy!!!"
Freya N.Verified
No
Purchased item
Velvetiser Intro Pack - All-New Pewter
"Great Velvetiser!"
James D.Verified
Along with the velvetizer, I also purchased various Christmas boxed chocolates for gifts. (I've been receiving accolades ever since!)
Purchased item
Hot & Cold Drinking Chocolate Selection
"My latest greatest indulgence! I'm slowly sav..."
Amy W.Verified
One of the first orders I received was during the summer so some of the packets were melted. I did not contact them and just chopped them up myself. However later I did see they said to contact them if this ever happens. So I thought that was good to know. I have gotten my orders all timely and the product is excellent.
Purchased item
Salted Caramel Hot Chocolate
"Salted caramel is delicious."
Susan A.Verified
Love love love
Purchased item
45% Nutmilk Hot Chocolate
"Love that I gifted myself the Velvetiser for..."
Leslie W.Verified
Good company!
Purchased item
Classic 70% Hot Chocolate
"very happy w/product!"
Alicia M.Verified
Easy to order. Tasty products. Good brand
Purchased item
Velvetiser Intro Pack - Classic Charcoal
"Love it. Makes a really lovely hot chocolate."
Karen G.Verified
The mixes and the velvetiser were a hit and a favorite gift
Purchased item
The Classic Christmas H-Box
"All of the chocolates are out of the designat..."
Christina D.Verified
I emailed and never got a response
Purchased item
Halloween Nice Slice
"It was opened on arrival and has to throw it..."
Amy Jo V.Verified
The maker is wonderful, but I’m disheartened I don’t like any of the flavors.
Purchased item
Peppermint White Hot Chocolate
"This the third chocolate I’ve bought and I do..."
Rebecca H.Verified
I love my Velvetizer morning routine
Purchased item
Banoffee Pie Hot Chocolate
"So good. Topped it off with some whipped cre..."
Caroline E.Verified
Best drinking chocolate ever!
Purchased item
Salted Caramel Hot Chocolate
"Grandkids absolutely love this flavor!"
Sherry R.Verified
No
Purchased item
45% Nutmilk Hot Chocolate
"I received hot Chocolate packets in my starte..."
Tracey P.Verified
I am happy you ship the chocolate sachets to Canada now I’ve had my velvetiser for a few years and love it!
Purchased item
Classic 70% Hot Chocolate
"I like the texture and richness of this cocoa"
Katelin R.Verified
My package arrived a few days late, but customer service was helpful.
Purchased item
The Winter Dessert H-Box
"Delicious! 😋"
Manuel C.Verified
White chocolate is phenomenal!!
Purchased item
Hot & Cold Drinking Chocolate Selection
"I love the white chocolate it’s my absolute f..."
Peter C.Verified
No
Purchased item
Milky 50% Hot Chocolate
"No"
Erin M.Verified
Just wish it made the drink a little hotter.
Purchased item
Classic 70% Hot Chocolate
"Delicious hot chocolate. So decadent."
Peggy/ Thad K.Verified
We split a cup every night.
Purchased item
Hot Chocolate Selection
"Love the 50%"
Shanna L.Verified
I love hot chocolate and my husband surprised me with this last year and I'm hooked. Love how easy it is to use and the 70% and the Dark Chocolate Peppermint are my absolute favorites
Purchased item
Peppermint Dark Hot Chocolate
"Perfect mix of chocolate and mint. Very smoot..."
Michael H.Verified
This was a Christmas gift that I bought for myself. It was so difficult to not open it until Christmas morning. It is perfect!
The package arrived soon after I ordered it, the holiday deal was amazing and I am so happy I found this site and took the risk and ordered from Hotel Chocolat.
Purchased item
Velvetiser Intro Pack - Classic Copper
"I love my new hot chocolate maker. Living in..."
Mary C.Verified
My 1st unit was defective and it did take some time to receive a replacement. Customer service was very pleasant to work with during this process.
Purchased item
The Velvetiser - Classic Charcoal
"I'm thoroughly enjoying the amazing chocolate..."
Aimee A.Verified
I love the product however, the staff at the Oakbrook location can use a little positive training on customer service.
Purchased item
Mocha Latte Selection Box
"I love everything you offer. The hot chocolat..."
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