Hotel Chocolat Store review | Loox

Hotel Chocolat store reviewsSee product reviews

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Lynn L.Verified
More sales.
Hot Chocolate Selection
Purchased item
Hot Chocolate Selection
"Tasted fantastic!"
Amanda O.Verified
In case I've missed the email window to review my new Velvetizer, I'm loving it. it's my favourite part of the day. I bought many of the drinking chocolate flavours during the Black Friday sale and I'm enjoying them all. Sometimes I even share with the family.
The Classic Christmas H-Box
Purchased item
The Classic Christmas H-Box
"I'm really happy to have been able to get a f..."
Shari R.Verified
Na
Velvetiser Intro Pack - Classic Charcoal
Purchased item
Velvetiser Intro Pack - Classic Charcoal
"This has been one of my best investment on a..."
Tiffany C.Verified
I love the hot chocolate mixes
The Everything Sleekster
Purchased item
The Everything Sleekster
"Some of these were great but the texture of o..."
Frances O.Verified
Wonderful
Classic 70% Hot Chocolate
Purchased item
Classic 70% Hot Chocolate
"Love it"
Naima A.Verified
Scamming, since what you get is expired chocolate!
Happy Birthday Sleekster Sleeve
Purchased item
Happy Birthday Sleekster Sleeve
"So deceived and disappointed! They literally..."
Ashley G.Verified
We love your chocolates and in the past have received amazing customer service.
The Velvetiser - All-New Pebble
Purchased item
The Velvetiser - All-New Pebble
"Within the first few uses, the plastic whisk..."
Georgina W.Verified
Easy ordering. Fast delivery
Orange Hot Chocolate
Purchased item
Orange Hot Chocolate
"Love the taste"
Allan B.Verified
No
Classic 70% Hot Chocolate
Purchased item
Classic 70% Hot Chocolate
"Like the simplicity"
Noruel A.Verified
Excellent
Peppermint Dark Hot Chocolate
Purchased item
Peppermint Dark Hot Chocolate
"Excellent"
Jacqueline M.Verified
It was great. Honestly, the best chocolate I had in very long time.
The Grand Wreath Box
Purchased item
The Grand Wreath Box
"Prefect for the holiday season. Everyone in t..."
Emma L.Verified
Best Chocolat, Best prices, easy website to use, just love it!
Hot Chocolate Selection
Purchased item
Hot Chocolate Selection
"Love the Hotel Chocolat Collection! The Velet..."
Gloria B.Verified
Excellent quality chocolates with a great story. I hope their quality stays consistent under the new ownership. I would love it if the full lineup was available to purchase online in the US. There are so many favorites that I’ve dearly missed.
The Grim Treaters Collection
Purchased item
The Grim Treaters Collection
"Bought this on clearance as a gift. Was told..."
Ann L.Verified
I had ordered the set with a sample of the chocolates. The order didn't include the sample. I contacted the customer service team and they were amazing to get a new pack in the mail right away. I was so happy with their service and no questions to help make the order right.
Hot & Cold Drinking Chocolate Selection
Purchased item
Hot & Cold Drinking Chocolate Selection
"I love this machine. This is amazing chocolat..."
Celeste B.Verified
It’s the best homemade hot chocolate we’ve had.
Classic 70% Hot Chocolate
Purchased item
Classic 70% Hot Chocolate
"I’m happy to shop sales. Regular price is a s..."
Candace C.Verified
I’m so happy I bought this! The best hot chocolate I’ve ever had!
Hot Chocolate Selection
Purchased item
Hot Chocolate Selection
"All the flavors are wonderful!"
Jean A.Verified
The system is very easy to use, and I hope it last for a long time. Hard to imagine having any issues in the future, as I think it's a great hot drink solution.
Peppermint Dark Hot Chocolate
Purchased item
Peppermint Dark Hot Chocolate
"We are enjoying this hot chocolate drink the..."
Priya C.Verified
I wish I would have ordered a smaller sampler. We don’t like one of the varieties we purchased
Peppermint Dark Hot Chocolate
Purchased item
Peppermint Dark Hot Chocolate
"Tastes yummy! I need to try it with plant bas..."
Stephen B.Verified
Great chocolate. Looking forward to the day when you have the full product range in the US store, welcome back!
No Sleeve
Purchased item
No Sleeve
"While it is a bit decadent to buy British Cho..."
Christina S.Verified
N/A
The Everything Sleekster
Purchased item
The Everything Sleekster
"Very good chocolate. I liked it a lot."
Maria H.Verified
No
Classic 70% Hot Chocolate
Purchased item
Classic 70% Hot Chocolate
"Not sure"
Susan H.Verified
Glad you are selling chocolate in the US again!
Hot Chocolate Selection
Purchased item
Hot Chocolate Selection
"Love all the great flavors! Nice variety."
Peggy M.Verified
Everything arrived safely!
Hot Chocolate Selection
Purchased item
Hot Chocolate Selection
"We LOVE it!!!"
Tracy H.Verified
Very happy!
The Velvetiser - All-New Chalk
Purchased item
The Velvetiser - All-New Chalk
"Easy to use and looks great in the kitchen!"
Selena P.Verified
I'm so happy I bought the Hotel Chocolat for myself as a Christmas gift for myself.
Vanilla-White Hot Chocolate
Purchased item
Vanilla-White Hot Chocolate
"Very Smooth and taste so good."
David F.Verified
Nothing at this time.
Classic 70% Hot Chocolate
Purchased item
Classic 70% Hot Chocolate
"It is good, but like anything new takes a whi..."
Pat H.Verified
This was a gift for my husband who loves it! He makes himself a hot choc!olate every afternoon
Milky 50% Hot Chocolate
Purchased item
Milky 50% Hot Chocolate
"This was a gift for my husband and he loves i..."
Kathy S.Verified
Don’t sell defective or old products even at 75% off because you lose potential future customers. I threw away 90% of what I bought and that’s no bargain at any price
The Everything Sleekster
Purchased item
The Everything Sleekster
"Chocolate had developed a white bloom either..."
Wesley S.Verified
.
Classic 70% Hot Chocolate
Purchased item
Classic 70% Hot Chocolate
"."
Amy M.Verified
Love everything about them and their products.
Salted Caramel Hot Chocolate
Purchased item
Salted Caramel Hot Chocolate
"My favorite. Love it!"
Julia M.Verified
I will be ordering more!
The Everything Sleekster
Purchased item
The Everything Sleekster
"Bought your chocolates in London and was sooo..."
Julie D.Verified
No
Milk Chocolate Reindeer | Sleigh Team
Purchased item
Milk Chocolate Reindeer | Sleigh Team
"We bought the milk chocolate because the dark..."
Kimberly T.Verified
Customer Service did respond, however they make it complicated to get the issue resolved. Instead of owning that the hot chocolate is not HOT and it is a known issue, they want a video or to send the unit back for “testing”. Why not give two choices, return for money back or upgrade to the newer version which resolves the lukewarm temperature issue? Easy to do when you put the customer experience first. I received a shipping label to return for testing. Could have been resolved in 1 email.
Hot Chocolate Selection
Purchased item
Hot Chocolate Selection
"The machine purchased is the older version th..."
Gail A.Verified
Great
Milky 50% Hot Chocolate
Purchased item
Milky 50% Hot Chocolate
"It’s great"
Nanetta E.Verified
No, it’s all amazing.
Velvetiser Intro Pack - All-New Chalk
Purchased item
Velvetiser Intro Pack - All-New Chalk
"Love the new look and to be able to do cold/h..."
Ray A.Verified
easy to order and great delivery service. I love the discounts!
Chilli Hot Chocolate
Purchased item
Chilli Hot Chocolate
"I love the warmth it leaves in your mouth, it..."
Janice B.Verified
Wish it wasn’t so expensive.
Vegan Hot Chocolate Selection
Purchased item
Vegan Hot Chocolate Selection
"Love the dark chocolate."
Joann H.Verified
Keep it up!
Peppermint White Hot Chocolate
Purchased item
Peppermint White Hot Chocolate
"This is my favorite white chocolate and mint..."
Sara M.Verified
I appreciate the fast shipping and multiple flavors! It's been so easy to keep my Velvetiser maintained!
Salted Caramel Hot Chocolate
Purchased item
Salted Caramel Hot Chocolate
"I really enjoy the smooth flavor of this hot..."
Tamera U.Verified
Ordering was easy and quick delivery of the products. Great so far without any problems.
Milky 50% Hot Chocolate
Purchased item
Milky 50% Hot Chocolate
"I drink hot chocolate every day and this is m..."
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