Terrible communication, they take 48 hours/2 days to respond to any changes, questions or updates. I uploaded photos at the time of purchase, 2 whole days went by before I ever received an email stating my photos weren't received due to technical errors. Proof updates/changes were extremely slow and every iteration of my pup had a very different depiction, veering more and more away from the photos I submitted. Overall disappointed with the customer service, never received updated proofs for the additional 'style' that I paid for, so after the first round of proofs, I never saw a secondary 'style' included in the proof revisions. I'd try a different company next time, one based in the US that can respond faster than 48 hours to emails, questions, etc.