I ordered the mat, but received a notice from FedEx that they had lost my order. I was afraid it was a scam, so I contacted Sutera and they immediately shipped me another bathmat. A week after that, I received another notice from FedEx saying they had found my order and were shipping it to me immediately. I now have two Sutera bathmats. Sutera was very helpful, but it would have been nice if FedEx had provided a number I could call to inform them I already had my bathmat.