To begin with, the refund/return policy is quite disappointing. I ordered a size 10 sneaker, but the left shoe feels slightly tight, which is unexpected. I regularly use sneakers from both international and Indian brands and have never faced this issue before.
What makes this more frustrating is that returning the product requires paying an additional ₹200, which feels unreasonable in today’s e-commerce environment.
I genuinely hope you take this feedback constructively and improve from here.