I had difficulty logging onto the website because it stated I was using a vpn which I was not. Then when I wanted to return them due to a poor fit, I was offered another size when this wasn’t the issue. I had to repeatedly ask for a refund to which the first two responses were to offer another pair (at a discount!). Finally, I was told I could either ship them back at my cost (which would have been pricey given that I had ordered 3 pair) or keep them and receive a 50% refund. I opted for the 50%