Ian S.
Shocking service still waiting for these to be delivered.
Purchased item
Ford Performance Number Plate Holder Set Of 2
"Waiting still after 2 weeks for a delivery sh..."
Emerald Struts store reviewsSee product reviews
Luke G.
Really bad as i still havent received my item even though i purchased it on the 20th of March and i have Emailed 3 or 4 tmes and no response and one of the guys on whats app sed i should of received it by now as they get dispatched within 24 hours and i still havent and now there not responding on whats app either witch isnt very good customer service so wont be buying from here agen
Purchased item
Ford Fiesta MK8 & 8.5 Automatic Boot Struts
"By responding to email and communicating with..."
Joanne G.
Haven’t received item
Purchased item
Ford Fiesta MK8 & 8.5 Automatic Boot Struts
"Zero customer service
After numerous emails..."
Maria X.
order never arrived
Purchased item
VW Golf MK7 & 7.5 Automatic Boot Struts
"still waiting for my order it’s been over a m..."
Ion C.
Scam scam scam
Purchased item
VW Golf MK7 & 7.5 Automatic Boot Struts
"3 weeks have passed and I did not receive the..."
Santi M.
Non ho mai ricevuto il prodotto, il tracking mi è arrivato ma non è mai stato spedito nessun ordine da oltre 2 mesi, truffatori!
Purchased item
BMW F22/87 BMW Automatic Boot Struts
"Non ho mai ricevuto il prodotto, il tracking..."
Ash T.
Took my money, order not arrived. no help with customer service. Possibly my worst experience with a company.
Purchased item
BMW F20/F21 Automatic Boot Struts
"It would help if you sent the order i have pu..."
Richard J.
Poor customer service.
Very poor indeed.
Purchased item
Strut Starter Kit
"Ordered struts
Please find attached a copy o..."
Ruth T.
No reply and didn’t arrive
Purchased item
BMW F20/F21 Automatic Boot Struts
"Never arrived and no reply to customer servic..."
Harry L.
I have not received my struts. I ordered a month ago!
Purchased item
VW Golf MK7 & 7.5 Automatic Boot Struts
"I have not received my struts I ordered a mo..."
Dhrudip D.
Never got the product
Purchased item
Ford Focus MK3 & 3.5 Automatic Boot Struts
"Haven’t even got the product been over a mont..."
Darin R.
Still not received them and it's been nearly a month and sent them emails with no reply
Purchased item
Ford Focus MK3 & 3.5 Automatic Boot Struts
"Still not received them after nearly a month..."
Terry B.
Not good no communication don't read the emails that's sent
Purchased item
BMW F20/F21 Automatic Boot Struts
"Still not received anything sent email to you..."
Lucy W.
No response to emails
Purchased item
Ford Fiesta MK8/8.5 Bonnet Struts
"Not arrived and no communication despite payi..."
John H.
Very poor
Purchased item
Strut Cleaning Kit
"The struts did not get delivered
I have cont..."
Stuart D.
No reply from customer services, so crap
Purchased item
Carbon Fibre Case Cover Fob - Ford Fiesta/Focus
"Took a month to get it after I paid for 48 ho..."
Frankie R.
Shopping experience was good, seemed like a legit company. Found what I wanted, ordered and all was good. Fast forward a couple months, not heard jack from them. I feel like that scene from interstellar just me banging the wall at past me warning me not too. Worst customer experience I’ve ever had.
Purchased item
BMW F20/F21 Automatic Boot Struts
"How could you improve? Hmm maybe answer the 1..."
Alan M.
Pay money don’t receive anything you are scam artists
Purchased item
Ford Focus MK3 & 3.5 Automatic Boot Struts
"You are taking the piss now you don’t send my..."
Chris G.
Was easy enough to order but poor delivery of product see rest of review.
Purchased item
Ford Focus MK3 & 3.5 Automatic Boot Struts
"I have ordered since 18th March 2026. It is n..."
Paul M.
Very poor customer service and still not received my order struts ordered on the 6/2/26
Purchased item
BMW F20/F21 Automatic Boot Struts
"Still not received my order!!!
Ordered on th..."
Stephen G.
Waiting 2 months for order. No response from Emerald Struts despite repeated emails
Purchased item
10mm Ball Stud Pins
"Waiting since 12th February for order ES55802..."
Matt S.
Ordered 3 weeks ago nothing turned up and no communication with company
Purchased item
Audi 8V S3/RS3/A3 Automatic Boot Struts
"By delivering the order"
Paul L.
No information on the delivery
Purchased item
Ford Fiesta MK7 & 7.5 Automatic Boot Struts
"I ordered these two weeks r they on there way"
Wyn H.
Never received my items or money back.
Purchased item
Ford Focus MK3 & 3.5 Automatic Boot Struts
"I haven't received my order. I have emailed 3..."
David G.
Item never received and no contact from the after sending them emails
Purchased item
Ford Focus MK3 & 3.5 Automatic Boot Struts
"You could answer the emails I have sent and s..."
Jonathan C.
Non ho ricevuto il mio ordine, non non riesco a parlare con nessuno!
Purchased item
BMW F20/F21 Automatic Boot Struts
"Non ho ricevuto il mio ordine!"
Matthew W.
Items never arrived, company is a scam. Luckily paid on my credit card so I got a refund through them. Multiple emails sent, never got any response. Avoid
Purchased item
Seat Leon MK2 Automatic Boot Struts
"Items never arrived. Company is a scam, I luc..."
Scott N.
Terrible customer service, feel scammed for not receiving the item or ANY RESPONSE
Purchased item
Audi 8V S3/RS3/A3 Automatic Boot Struts
"I haven’t received it and no communication fr..."
Bio C.
Same reasons as the product sent 10s of emails and messages not got a single reply about my order not coming
Purchased item
Ford Focus MK4 & 4.5 Automatic Boot Struts
"Still hasn’t arrived been months paid for nex..."
Robin W.
I never received my order so can’t comment.
Purchased item
BMW 1 Series F40 Electric Power Tailgate
"I would have given it 5* if I had actually re..."
Stuart T.
Dishonest. Not shipping orders yet still accepting them from their website
Purchased item
Ford Focus MK4 & 4.5 Automatic Boot Struts
"Orders are not being delivered. As spoken abo..."
Mr S.
No goods no information shit show of a company
Purchased item
Mini R56 Automatic Boot Struts
"Deliver what’s ordered and reply to emails or..."
Callum K.
Bad customer service
Purchased item
Ford Fiesta MK6 Automatic Boot Struts
"Never received my order I’ve emailed in to as..."
Oliver M.
Website is easy to use and navigate. However communication is severely lacking. I sent an email recently to your company and still haven't got a response
Purchased item
MK7 Golf - Cup Holder Inserts With Logo
"The product is amazing, loved the colour. Fit..."
Reece B.
No contact.
Purchased item
MK8 Fiesta Footwell Upgrade
"I contacted you regarding ordering two of the..."
Philip P.
Utter crap
Purchased item
BMW F20/F21 Automatic Boot Struts
"You are a bunch of RIP OFF SHITBAGS I wouldn'..."
Neville L.
This company is a SCAM. AVOID.
Purchased item
BMW F20/F21 Automatic Boot Struts
"Ordered but nothing ever delivered despite tr..."
Alfred M.
Order came over a month later, customer service does not respond at all via email not even on the whatsapp that they give from the site. Product worked okay but Im extremely disappointed will not buy from here again. Stay away.
Purchased item
Ford Fiesta MK7 - Number Plate Lights
"You need to grind these on one side to make t..."
Chris N.
Order hasn’t arrived and no communication
Purchased item
Ford Fiesta MK8 & 8.5 Automatic Boot Struts
"Order hasn’t arrived and you aren’t answering..."
Jak S.
It was bad, not shipping orders an no answers on mails
Purchased item
VW Golf MK7 & 7.5 Automatic Boot Struts
"Start shipping orders"
Emerald Struts store reviewsVisit store