Emerald Struts store reviewsSee product reviews

No communication. No phone number which is totally unacceptable

Never got delivered

Do not buy or use this company

Terrible communication, terrible postage times

I ordered the wrong parts and emailed immediately to try to cancel. I never heard anything back and the parts arrived at my house. I then emailed multiple times, messaged them on Instagram and WhatsApp to try and organise a return and I still haven’t heard anything back.

Shocking company, take your money and don’t send anything to you. Absolute scammers

Customer service not good

Poor communication, poor performance with delivery. My biggest purchase regret for years

Ordered my struts a month ago, mailed you guys with the question “where is my order?” And you guys didn’t even answer my question! So where is the product?

Still not resolved

Meast my boot alignment up now got to take it to a garage to get it sorted out

Everything went smooth

Deve ancora. Arrivare il mio ordine del 2 febbraio

Order delayed without explanation! Goods not as good as expected.

Easy ordering, great comms, tracking easy.

Not good customer service very slow still waiting for a call back even though the item arrived

Duane €17,50 inklaringskosten nergens vermeld bij jullie Gr. Marcel van Laar

Bad customer care very late delivery

Customer service is terrible. I've asked for a refund about five times now and no one's got in touch

Absolutely the worset customer experience ever seen in my life

Would of been great to actually receive my order for such a popular car part selling business

Took one month for delivery and when I emailed asking how long it would take I heard nothing back.

I still have not received my struts. Very annoying. I need to know where they are. Purchased on 17th January, paying in 3 payments through Klarna. The shipping method is 48-hour tracked. It was confirmed on 28th January (no, it’s not). 25th January, I emailed to find out where they were. All I have is the email received with a ref number Royal Mail has a tracking number On 9th February, I sent a new email asking where my Emerald Struts are, and I got the same response return email Where are they? Heading into the end of February with nothing. So I informed Klarna to stop my last 2 payments until I see them. If not, I will cancel my order and get my first (£33) back. So unprofessional. Ian

Nonexistent customer service ruined it for me.

Take you money and leave you just emailing no have had to go to the bank to get my money back do buy from here it’s a con

Items never arrived. Impossible to speak to anybody.

seem to be a fake company who don't deliver products but take money.

Reply

Don’t buy from these

i know UK is now outside EU, but shipments from china are faster guys

Terrible service. No one ever answers emails or messages from social media to enquire about a missing order.

Tried to email you guys and not heard anything back about my order.

No reply from customer service. Order didn’t arrive. Bank issued my money back

Terrible customer service. My order never arrived.

WhatsApp team were great to be fair ... but still waiting

Do not buy - (writing on 10th Feb) Ordered on 25th Jan, haven’t heard a thing from the company, emailed customer service on 3rd Feb, no reply from the company. Claimed next working day shipping is false and zero customer service. I will be challenging the payment with my credit card company.

Still hasn’t turned up

Never again

Oder not delivered

Delivery support is atrocious! My parcel when tracked says waiting for sender to post parcel. You have not updated me of what’s going on.