Scott R.
No item was sent, no information or reply back
Purchased item
Coloured springs (pair)
"Stop scamming people. And actually send out t..."
Emerald Struts store reviewsSee product reviews
Luke V.
I feel that i was scammed!! Nothing has arrived, tried every method to contact them and was left without an answer or feedback
Purchased item
BMW 1 Series F20 / F21 - LED Sequential Side Repeater Unit
"Item has not arrived, i tried to contact emer..."
Daren P.
As already mentioned you not one of the worst but the worst company I have ever purchased from.
Thank heavens for PayPal.
Purchased item
Ford Focus MK3 & 3.5 Automatic Boot Struts
"You did not dispatch them. You did not respon..."
Darren W.
Been waiting for 3 weeks and you don't respond to emails. Just steeling my money.
Purchased item
Ford Fiesta MK7 & 7.5 Automatic Boot Struts
"Hard to review something you haven't sent eve..."
Niklas M.
Maybe invest more in customer support than feedback
Purchased item
Coloured springs (pair)
"Well for starters I bought the product late F..."
Gary F.
They don't deliver but still stealing people's money
Purchased item
BMW F20/F21 Automatic Boot Struts
"SCAM SCAM SCAM haven't received anything from..."
Daniel J.
Shocking. Disgraceful. Rather my money back at this point. Ordered 25th February still haven’t received the struts.
Purchased item
VW Golf MK7 & 7.5 Automatic Boot Struts
"Hasn’t even arrived yet. Ordered on 25th Febr..."
Daniel R.
Unresponsive to whatsapp, email and chat messages, and items did not arrive after 3 weeks, despite paying for 48hr delivery!
Purchased item
BMW Hub Cap Badge Covers
"I ordered these over 3 weeks ago, nothing has..."
Nqoh M.
I think emerald struts are scammers . You pay for your order and they never deliver your order 👎
Purchased item
Coloured springs (pair)
"Never received the order till today!!! I thin..."
Ričardas Š.
Hello, I haven't received my order
Purchased item
Skoda Fabia MK2 Automatic Boot Struts
"Hello, I haven't received my order."
Ian S.
Shocking service still waiting for these to be delivered.
Purchased item
Ford Performance Number Plate Holder Set Of 2
"Waiting still after 2 weeks for a delivery sh..."
Luke G.
Really bad as i still havent received my item even though i purchased it on the 20th of March and i have Emailed 3 or 4 tmes and no response and one of the guys on whats app sed i should of received it by now as they get dispatched within 24 hours and i still havent and now there not responding on whats app either witch isnt very good customer service so wont be buying from here agen
Purchased item
Ford Fiesta MK8 & 8.5 Automatic Boot Struts
"By responding to email and communicating with..."
Joanne G.
Haven’t received item
Purchased item
Ford Fiesta MK8 & 8.5 Automatic Boot Struts
"Zero customer service
After numerous emails..."
Maria X.
order never arrived
Purchased item
VW Golf MK7 & 7.5 Automatic Boot Struts
"still waiting for my order it’s been over a m..."
Ion C.
Scam scam scam
Purchased item
VW Golf MK7 & 7.5 Automatic Boot Struts
"3 weeks have passed and I did not receive the..."
Santi M.
Non ho mai ricevuto il prodotto, il tracking mi è arrivato ma non è mai stato spedito nessun ordine da oltre 2 mesi, truffatori!
Purchased item
BMW F22/87 BMW Automatic Boot Struts
"Non ho mai ricevuto il prodotto, il tracking..."
Ash T.
Took my money, order not arrived. no help with customer service. Possibly my worst experience with a company.
Purchased item
BMW F20/F21 Automatic Boot Struts
"It would help if you sent the order i have pu..."
Richard J.
Poor customer service.
Very poor indeed.
Purchased item
Strut Starter Kit
"Ordered struts
Please find attached a copy o..."
Ruth T.
No reply and didn’t arrive
Purchased item
BMW F20/F21 Automatic Boot Struts
"Never arrived and no reply to customer servic..."
Harry L.
I have not received my struts. I ordered a month ago!
Purchased item
VW Golf MK7 & 7.5 Automatic Boot Struts
"I have not received my struts I ordered a mo..."
Dhrudip D.
Never got the product
Purchased item
Ford Focus MK3 & 3.5 Automatic Boot Struts
"Haven’t even got the product been over a mont..."
Darin R.
Still not received them and it's been nearly a month and sent them emails with no reply
Purchased item
Ford Focus MK3 & 3.5 Automatic Boot Struts
"Still not received them after nearly a month..."
Terry B.
Not good no communication don't read the emails that's sent
Purchased item
BMW F20/F21 Automatic Boot Struts
"Still not received anything sent email to you..."
Lucy W.
No response to emails
Purchased item
Ford Fiesta MK8/8.5 Bonnet Struts
"Not arrived and no communication despite payi..."
John H.
Very poor
Purchased item
Strut Cleaning Kit
"The struts did not get delivered
I have cont..."
Stuart D.
No reply from customer services, so crap
Purchased item
Carbon Fibre Case Cover Fob - Ford Fiesta/Focus
"Took a month to get it after I paid for 48 ho..."
Frankie R.
Shopping experience was good, seemed like a legit company. Found what I wanted, ordered and all was good. Fast forward a couple months, not heard jack from them. I feel like that scene from interstellar just me banging the wall at past me warning me not too. Worst customer experience I’ve ever had.
Purchased item
BMW F20/F21 Automatic Boot Struts
"How could you improve? Hmm maybe answer the 1..."
Alan M.
Pay money don’t receive anything you are scam artists
Purchased item
Ford Focus MK3 & 3.5 Automatic Boot Struts
"You are taking the piss now you don’t send my..."
Chris G.
Was easy enough to order but poor delivery of product see rest of review.
Purchased item
Ford Focus MK3 & 3.5 Automatic Boot Struts
"I have ordered since 18th March 2026. It is n..."
Paul M.
Very poor customer service and still not received my order struts ordered on the 6/2/26
Purchased item
BMW F20/F21 Automatic Boot Struts
"Still not received my order!!!
Ordered on th..."
Stephen G.
Waiting 2 months for order. No response from Emerald Struts despite repeated emails
Purchased item
10mm Ball Stud Pins
"Waiting since 12th February for order ES55802..."
Matt S.
Ordered 3 weeks ago nothing turned up and no communication with company
Purchased item
Audi 8V S3/RS3/A3 Automatic Boot Struts
"By delivering the order"
Paul L.
No information on the delivery
Purchased item
Ford Fiesta MK7 & 7.5 Automatic Boot Struts
"I ordered these two weeks r they on there way"
Wyn H.
Never received my items or money back.
Purchased item
Ford Focus MK3 & 3.5 Automatic Boot Struts
"I haven't received my order. I have emailed 3..."
David G.
Item never received and no contact from the after sending them emails
Purchased item
Ford Focus MK3 & 3.5 Automatic Boot Struts
"You could answer the emails I have sent and s..."
Jonathan C.
Non ho ricevuto il mio ordine, non non riesco a parlare con nessuno!
Purchased item
BMW F20/F21 Automatic Boot Struts
"Non ho ricevuto il mio ordine!"
Matthew W.
Items never arrived, company is a scam. Luckily paid on my credit card so I got a refund through them. Multiple emails sent, never got any response. Avoid
Purchased item
Seat Leon MK2 Automatic Boot Struts
"Items never arrived. Company is a scam, I luc..."
Scott N.
Terrible customer service, feel scammed for not receiving the item or ANY RESPONSE
Purchased item
Audi 8V S3/RS3/A3 Automatic Boot Struts
"I haven’t received it and no communication fr..."
Bio C.
Same reasons as the product sent 10s of emails and messages not got a single reply about my order not coming
Purchased item
Ford Focus MK4 & 4.5 Automatic Boot Struts
"Still hasn’t arrived been months paid for nex..."
Robin W.
I never received my order so can’t comment.
Purchased item
BMW 1 Series F40 Electric Power Tailgate
"I would have given it 5* if I had actually re..."
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