I never received my original order, even though USPS said it was delivered. When I contacted customer service I received a return email very quickly from Janine Del Socorro. We gave it a few more days but still no package. She sent my order out again by expedited mail and I received the package, at no cost to me! I was so impressed with the integrity and support from this company that I ordered four more Birdies for other family members! Thank you!