I ordered a replacement power adapter since the original one failed in less than a year. After 2 weeks I still had not received, and when I asked about it I got a lukewarm "sorry about that" and a promise to ship soon. Well, I still don't have it. Having something with no moving parts fail is terrible, and the only reason I got any action on my order when your system failed is because I asked, not because you found an error. Then with no move on your part to expedite the delivery due to your mis