Bed Universe store reviewsSee product reviews

Dear Bed Universe Customer Service Team, I am writing to formally complain about the poor service I received in relation to my recent bed order and to request appropriate compensation. Your website advertises a 5–10 day delivery timeframe, however my bed took three weeks from the order date to be delivered. During this period, the level of communication was very poor, and I was left chasing updates myself. On the delivery day, I was given a time slot of 2–5pm, yet the delivery team did not arr

Absolutely terrible service

Quick initial shipping but took a long time to get the headboard back

6 weeks later and still no bed. Customer Service have not been able to help by giving delivery dates

Not received my bed and it's been 5 weeks tomorrow and having my emails ignored. Terrible customer service.

No issues, arrived in a timely manner - emailed about delivery and replied to promptly

Long

Extremely poor quality bed, made from the very cheapest of wood. Both the headrest and baseboard both arrived damaged. I was offered 10% refund even though the bed wasn’t useable at first. I argued that I wanted more and was eventually offered 15%. This was still poor, but felt I wasn’t going to get much more. Communication was slow and unforgiving. I had to dismantle both the headrest and footrest to repair my self with proper wood using my own money. I refused a replacement after this due

I ordered a bed from Bed Universe on May 5th because I had guests coming over and needed an extra bed. The website clearly stated a delivery time of 5–10 working days, which gave me enough time to prepare. However, it’s now been 15 working days and the bed still hasn’t arrived. What’s even more frustrating is the complete lack of communication. I’ve called multiple times—no one answers, and my voicemails are ignored. I’ve also been emailing them for the past three days with no response.

Bed universe was great, would been good to actually get updates from the courier company though, had I not made contact I’d have missed the delivery as I did not receive any updates from them

Great communication and good price and quality for bed!

Think I've been shafted

Would have to be a good deal to tempt me to buy again

False advertising for delivery timings.

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10/10

I love my new bed and it’s very comfortable. The company is also great and very helpful. I will buy from them again

I had a great shopping experience with Bed Universe! Their website was easy to navigate, with clear descriptions and images that made choosing the right bed for my son’s room simple. The ordering process was smooth, and I appreciated the updates on shipping. The bed arrived on time, well-packaged, and in perfect condition. Assembly was easy, and the quality exceeded my expectations—sturdy, stylish, and comfortable. My son loves it! Overall, a hassle-free experience with great customer service. I

The delivery was made on the day stated, it was very late in the evening but the delivery guys were great.

Easy

Said it would be delivered in 7-10 days, we then agreed a delivery date which past by with no delivery and was then told they never received our confirmation email back and then delivered a week or so later, Delivered around 5 weeks after order

Bad service, bad communciation

Worst

Poor

No resolution to issue raised.

From ordering swatches to delivery, everything was plain & simple & delivered on time. Very pleased with all levels of service.

Really easy to navigate the website and had no trouble finding what we needed.

Probably the worst company I have ever used. Wrong bed delivered and built. 2 weeks later still waiting for it to be collected. Customer service is a complete joke and only responds when they want to by email. Having a telephone number is totally pointless.

Delivery longer than stated.

Nice

..

Highly recommend this company