Zoe C.
Unclear return policy and lack of customer care.
Purchased item
Top Knot Messy Bun Ponytail Holder Hair Extension - Original
"It says that returns are accepted and satisfa..."
Madison Braids store reviewsSee product reviews
James M D.
Can not return items for refund. Would not recommend anyone do business with them
Purchased item
Top Knot Messy Bun Ponytail Holder Hair Extension - 2.0
"Did not like this. Did not like the feel/ tex..."
Nan D.
I should have known that "no refunds no returns" was a bad sign
Purchased item
Top Knot Messy Bun Ponytail Holder Hair Extension - 2.0 Oversized
"Poor quality. Looked completely fake. Would n..."
Lia R.
Took forever to get my order
Purchased item
Double Lulu Two Strand - Braided Headband
"The color didn't match at all"
Doreen K.
đź‘Ť
Purchased item
The Butterfly - Braided Headband
"Just Lovely!"
Celena B.
Awful
Purchased item
Top Knot Messy Bun Ponytail Holder Hair Extension - 2.0 Oversized
"Terrible customer experience"
Camela B.
I bought the messy bun for myself and I received compliments on how good mt hair looked. It is comfortable to wear my hair up I. The summer and the hairpiece makes it easy. I just add some Bobby pins to keep it high on my head.
Purchased item
Lulu Two Strand - Braided Headband
"It is a gift"
Glenda G.
The color was a match, but I wish it had some natural variations in it with dark blonde and grey.
Purchased item
Top Knot Messy Bun Ponytail Holder Hair Extension - 2.0 Oversized
"The elastic band is so big I can’t get a tigh..."
Stephanie A.
Terrible customer service
Purchased item
Top Knot Messy Bun Ponytail Holder Hair Extension - 2.0 Oversized
"Awful color and awful customer service. The..."
Barbara W.
Difficult to match color
Purchased item
Top Knot Messy Bun Ponytail Holder Hair Extension - 2.0
"Terrible experience. Did not match at all and..."
Irene D.
Again, what I received looked nothing like the picture of what I ordered.
Purchased item
Top Knot Messy Bun Ponytail Holder Hair Extension - 2.0
"What was sent looks nothing like the picture...."
Topel, A.
The exchange went well after having to get help to navigate the website.
Purchased item
The Bree Ponytail Hair Extension
"After exchanging for a new color—which matche..."
Sarah M.
Great customer service.
Purchased item
The Halo - Braided Headband
"Love it. Perfect color match."
Kathi F.
Madison braids was very flexible and they allow me to exchange for another color, but it still didn’t work out.
Purchased item
Top Knot Messy Bun Ponytail Holder Hair Extension - Original
"The bun still didn’t match my hair at all. I..."
Jill S.
I got it in a timely fashion!
Purchased item
Top Knot Messy Bun Ponytail Holder Hair Extension - 2.0 Oversized
"I love my new topknot! It’s the perfect color..."
Susan H.
They send you the wrong color over and over and then take your money and won’t return it. Horrible business
Purchased item
Bogo - Top Knot Ponytail + Lulu Two Strand Braided Headband
"Second time you’ve sent me the wrong color an..."
Molly G.
I thought their was a "try before I buy" purchase option, and received an email saying so. But when I returned the item, I was only offered a store credit. Thought I would not have been charged.
Purchased item
Top Knot Messy Bun Ponytail Holder Hair Extension - Original
"The color says "white" but this item is blond..."
Terri C.
Great service.
Purchased item
Top Knot Messy Bun Ponytail Holder Hair Extension - Original
"Perfect match for my hair and looks like real..."
Nicole Kammer K.
See my other comment!
Purchased item
Lulu Two Strand - Braided Headband
"I was really disapponted. I used the matching..."
Ann D.
Normal
Purchased item
Top Knot Messy Bun Ponytail Holder Hair Extension - Original
"Color was way off & not as advertised"
Yolanda H.
Easy peasy. Delivered with care
Purchased item
The Halo - Braided Headband
"Braid is Lovely. As expected. Good color. I'..."
Valerie B.
Enjoyed the free trail offer
Purchased item
Top Knot Messy Bun Ponytail Holder Hair Extension - Original
"Easy to manage and perfect color to match my..."
Kerry V.
The shopping experience was so easy and convenient!
Purchased item
Top Knot Messy Bun Ponytail Holder Hair Extension - Original
"The messy bun arrived so promptly after order..."
L. F.
Still awaiting my exchange. Can’t wait!
Purchased item
The Butterfly - Braided Headband
"Beautiful."
Natoscha H.
False advertising. Lies about return policy. Will not accept my return.
Purchased item
Top Knot Messy Bun Ponytail Holder Hair Extension - 2.0 Oversized
"I am very upset about the entire experience...."
Karen A.
Trying to get a return accomplished was not easy!! Probably won’t buy again because of it.
Purchased item
Top Knot Messy Bun Ponytail Holder Hair Extension - Original
"Color match was not good. Returned for excha..."
Stephanie M.
Easy to order, quick delivery. Beautiful hair accessories!
Purchased item
Top Knot Messy Bun Ponytail Holder Hair Extension - 2.0
"This bun gives me such confidence!!!"
Faith C.
I already did
Purchased item
Top Knot Messy Bun Ponytail Holder Hair Extension - Original
"I did the promo where you don’t pay unless yo..."
Adria S.
Great shopping experience
Purchased item
Liz Invisible Long Hair Extension
"I had high hopes for this piece. The color wa..."
H.
Terrible terrible experience. I got the hairpiece you couldn’t try it on and then pay for it. If you tried it on, you could not get your money back so I tried it on. It did not look good on me and I could not get a refund would never deal with this company again
Purchased item
Top Knot Messy Bun Ponytail Holder Hair Extension - Original
"I would never never order again from this com..."
Emily L.
I feel like the braid looks completely different in real life. There's also strands coming out of it so I'm unable to wear it.
Purchased item
Lulu Two Strand - Braided Headband
"This is not what I expected; this is very dif..."
Yvonne G.
Okay
Purchased item
Top Knot Messy Bun Ponytail Holder Hair Extension - Original
"The hairpiece doesn’t look like description...."
Diana T.
Top knot not in good shipping package. Head band packed much better.
Purchased item
Hard Headband Lulu Two Strand - Braided Headband
"Ends are hard & are to thick. Comb hurts my..."
Leah K.
Customer service is terrible!! There is no phone number to call and everytime i email i get a “don’t worry it will be fine”. Blowing me off: meanwhile I have almost $400 pending in my account when the charge should only be $37. Why are you hitting my account every day for almost two weeks with a try before you buy? I need it to go away! I’m tired of the run around.
Purchased item
Top Knot Messy Bun Ponytail Holder Hair Extension - Original
"I have had the worst experience. Customer se..."
D.
Placed an order by mistake went to cancel it right after I thought it was canceled. Placed the order that I wanted as a try before you buy . Now, waiting for them to credit me on original form of payment.
Purchased item
Top Knot Messy Bun Ponytail Holder Hair Extension - Original
"I so disappointed. I placed an order by mista..."
Jody B.
Easy ordering and fast shipping.
Purchased item
Lulu Two Strand - Braided Headband
"The color was perfect. I love how adding a..."
Colleen S.
Simple to navigate
Purchased item
Top Knot Messy Bun Ponytail Holder Hair Extension - Original
"Matches my hair color perfectly! Soft too!!"
Nicole P.
I am a repeat customer! I change my color often so I have headband and top knots in several shades and designs from red to medium brown to highlight brown. I am always happy with my purchase and recommend your products when people comment on my hair.
Purchased item
Bogo - Top Knot Ponytail + Lulu Two Strand Braided Headband
"Love the top knot ponytail! So cute! The colo..."
Maria N.
Quick ship.
Purchased item
Top Knot Messy Bun Ponytail Holder Hair Extension - 2.0 Oversized
"Nice quality. Looks like a hat on my head...."
Cathy C.
I have ordered more than once from your company, but for some reason you have never been able to get the color right. I have white hair & need white hair pieces. Please don’t call something white when it’s not even close. Very disappointed.
Purchased item
Hard Headband Lulu Two Strand - Braided Headband
"First, it’s not white; not even close to the..."
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