THIS IS THE WORST CUSTOMER SERVICE IVE EXPERIENCED OF ANY COMPANY IVE EVER PURCHASED FROM. FIRST YOU MAKE IT INCREDIBLY HARD TO DO A RETURN AND I HAVE TO PAY 30$ TO SHIP OUT MY PACKAGE. NOW IVE HAD CUSTOMER SERVICE ASK MY THREE TIMES IF I WANT TO DO AN EXCHANGE OR STORE CREDIT WHEN IVE CLEARLY STATE THREE TIMES I WANT A FULL REFUND. IT IS 500$ WORTH OF HAIR THAT I PURCHASED AND I INITIATED THE REFUND OVER TWO WEEKS AGO AND STILL HAVENT GOT MY MONEY BACK FOR THAT LARGE AMOUNT. IM STARTING TO THIN