Priyanka P.
super easy !
Purchased item
Custom Pet Lunch Box
"Th lunch box is absolutely perfect! Received..."
PoochPrints store reviewsSee product reviews
Karen H.
I will use this business again. It does take time to get a response from them. But once o received the product, I was thrilled!
Purchased item
Personalized Pet Memorial Coin Necklace - Nose Print
"The charm I received was as pictured on Pooch..."
Devan M.
The blanket itself is nice. Customer service is non existent. I waited for months for my order with no updates. I reached out several times and never got a response. Eventually my friend, who is a lawyer, sent them a strongly worded email. They finally responded to her and stated my order was lost. They “remade” it and it came within a couple weeks.
Purchased item
Personalized Pet Portrait Woven Blanket
"The blanket itself is very nice. Customer ser..."
Russell R.
Terrible customer service
Purchased item
Personalized Pet Memorial Coin Necklace - Paw Print
"Terrible customer service. Order late and no..."
Margaret G.
Terrible customer service
Purchased item
Personalized Pet Jigsaw Puzzle - Bloom
"BAD NEWS——Very poor communication w/ customer..."
Logan E.
Shitty service
Purchased item
Personalized Pet Portrait Woven Blanket
"Shitty service"
Ashlynn V.
Worst customer service
Purchased item
Personalized Pet Portrait Woven Blanket
"The blanket turned out great. The fact that i..."
Anthony H.
Better customer service and manufacturing times please
Purchased item
Personalized Pet Portrait Woven Blanket
"Ordered in November of 2025, didn’t receive i..."
Raymond B.
Great Kitty Print.
Purchased item
Custom Pet Portrait - Square Canvas
"Print came out great. Just took a while to g..."
Allison F.
Terrible! I genuinely believe that if I didn't email multiple times I would never have received the product. Likely a scam company
Purchased item
Personalized Pet Jigsaw Puzzle - Bloom
"Terrible customer service. Had to email multi..."
Raymond F.
The time it took to get here was a big minus but while I understand it was during the holidays, I had to email multiple times to get some word on when I’d be expecting to get what I ordered. However, what arrived was beautiful and well worth the wait.
Purchased item
Personalized Pet Portrait Woven Blanket
"Took a long time for it to get here, but it w..."
Melody M.
Customer service is non existent. No one replies to basic inquiries and it takes months to get the product. If you want customer service or even a contact email to be responded to…this is not the place. Go somewhere else unless you want to wait for 2+ months and get an agent to respond to any emails.
Purchased item
Personalized Pet Jigsaw Puzzle - Bloom
"Customer support does not exist. No one repli..."
Connie A.
Terrible customer service, would not recommend
Purchased item
Custom Pet Portrait - Square Canvas
"I did not have a good experience with the las..."
Amy P.
It took multiple emails just to hear back from someone and was told that my order would be there in time by Christmas and it was not. Ordered the custom tote on 11/24, did not receive until 12/29. It shouldn't have taken over 1 month to receive this. It was also hard to receive an answer, even after multiple emails.
Purchased item
Personalized Pet Weekender Tote Bag
"I ordered this on 11/24 to get in time before..."
Kathy K.
Just took longer than expected but it was the holidays.
Purchased item
Custom Pet Portrait - Square Canvas
"I had it made as a gift for a client. I was t..."
Amy L.
No
Purchased item
Personalized Pet Drawing Style Portrait Prints
"My husband loves the portrait of our beloved..."
Leah K.
No
Purchased item
Personalized Pet Drawing Style Portrait Prints
"I had to ask for the mock ups and the whole p..."
Kaylee J.
I had to email them to get me an update on the order. They didn’t automatically let me know my order status
Purchased item
Personalized Pet Portrait Woven Blanket
"The blanket ended up looking amazing. The qua..."
Bryan H.
dog dog dog
Purchased item
Personalized Pet Portrait Pillow
"customer service was not great"
Tommy E.
Bad
Purchased item
Personalized Pet Portrait Journal
"Be honest and communicative about the turnaro..."
Kyle D.
My only complaint would be the slow shipping. It took a month and a half to get it. The product itself is great quality though!
Purchased item
Personalized Pet Portrait Woven Blanket
"Overall great product, my only complaint was..."
Jenna N.
The product was amazing. No issues or concerns with the product, however, customer service & shipping time is not great.
Purchased item
Personalized Pet Memorial Coin Necklace - Paw Print
"Product is amazing. No issues or concerns wit..."
Rebecca F.
Buy elsewhere
Purchased item
Personalized Pet Memorial Horizontal Bar Bracelet - Paw Print
"EXTREMELY LONG shipping and arrival times and..."
Bethany C.
My order took longer than expected, and I didn’t really know what was going on, till I emailed them (3 and a half weeks later.) Creating a better communication between customer and company would make this a 5 star. But other than that, the blanket came in time and was absolutely beautiful!
Purchased item
Personalized Color Swirl Dog Throw Blanket
"The order took about a month and a half till..."
Bruce Mathison M.
It must have been the holiday backlog it just took a long time for it to get here
Purchased item
Personalized Ugly Xmas Pet Sweatshirt
"Everybody liked it it's just like what I orde..."
Gina E.
Customer service was very good. I made a few changes and they were completed in a short period of time.
Purchased item
Personalized Pet Drawing Style Portrait Prints
"The portrait was a gift for my son who lost h..."
Anne C.
No
Purchased item
Personalized Framed Pet Portrait - Square Canvas
"The gift is loved by its recipient!"
James D.
Just enjoyed your business.
Purchased item
Personalized Pet Drawing Style Portrait Prints
"My wife lost Abby several months ago. So giv..."
Cindy U.
The worst
Purchased item
Custom Pet Portrait - Square Canvas
"I started my order in sept. And had to email..."
Cathy R.
Finding what I wanted online wasn’t difficult at all. However I did have to email several times about when I would be getting my order
Purchased item
Personalized Pet Portrait Prints - Neon Color Style
"The picture came out so beautiful and my daug..."
Jacob C.
Great
Purchased item
Personalized Pet Throw Blanket
"Awesome!"
Melissa M.
I hadn’t heard from anyone about my order. When I reached out they were very prompt in responding.
Purchased item
Personalized Pet Apron
"The quality and material has a lot to be desi..."
Lucia T.
came in a timely manner and packaged well
Purchased item
Personalized Pet Portrait Woven Blanket
"absolutely love this blanket. my friend is go..."
Alex H.
Emails kept saying things would happen in 2-3 business days and they wouldn’t happen until I emailed and reminded them. Wouldn’t recommend this company.
Purchased item
Custom Pet Phone Case
"Very mediocre quality of case. Print is prett..."
Will M.
Very late
Purchased item
Personalized Pet Portrait from Photo Canvas
"Probably never using again. Very late. Had to..."
Justin L.
Awful no response
Purchased item
Personalized Pet Portrait Pillow
"No response multiple times."
Deirdre D.
As said previously, it took almost 3 months to receive post order. No communication. I felt misled when I reached out 4 weeks after submitting the order and was told it was being sent. I won’t order from this place again.
Purchased item
Personalized Pet Lunch Box - Donuts
"I placed the order in August well before scho..."
Karin R.
Good
Purchased item
Personalized Pet Portrait Pillow
"Turned out fine—just wish colors were a bit t..."
Meghan A.
I would not purchase an item from this organization again. Although my product was fine my purchase was very delayed and the lack of communication and what seemed like disorganization were completely in acceptable.
Purchased item
Personalized Pet Portrait Pillow
"Although the pillow itself came out just fine..."
Kim G.
Happy customer
Purchased item
Personalized Pet Portrait Pillow
"Very nice end results on both pillows. Thank..."
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