I ordered 2 pair. One for me and one for my wife. My wife’s didn’t fit so I wanted to return for a refund. The company didn’t seem interest in me returning, just wanted to give me a percentage off another purchase. It took a couple emails for them to tell me what was needed. Only after taking pics of the top, the soul, and the package they were ship in would they start the return process. I had to pay $15 for return shipping on $33 shoes. Not customer friendly