There was a delay with my shipping. It sat for a week in one place. I emailed support concerning this, and all they did was send a screenshot of the tracking info which I spoke about in my email to them. When I stated this, 2 days later, I received a response that it could take up to 2 weeks or 10 business days to receive a package which it had already been. I finally received it, but I do think the support part could be better. Trying to find a way to reach out to them was difficult.