You can start by making your return process more accommodating. I’ve been asking to return both pairs of shoes since I received them and walked around on my carpeted floor for about two minutes in each pair. I had to send multiple multiple emails just to get a response back saying that I needed to take pictures of the shoes, the packaging, the sides of the shoes, the bottoms of the shoes, the insides of the shoes everything and then, only then, would I be told how I could return them and what t