See my review of the product for details. I got a damaged pen, and no direct response to any of my issues, although my wife, who was not the actual customer, did. A 2 week deadline that was not in the stated return policy was the excuse for not being able to get a refund. If I'm spending $60 on a pen, it should not arrive with any defects! I didn't even want a refund; I just want a non-damaged pen. Terrible communication. Horrible/non-existent customer service.