Your customer service is so bad i want to swear! Your website says response is within 24 hours but really, be honest, you guys never answer... at this point i'm not even sure if you read the email you guys receive. Completely unacceptable. I will never buy another pen from you guys. I am still waiting for my other pen which has been in holding in CHINA for over 25 days. You guys suck! *W#&$Q&%W$Q&*(^#$QW