I placed my order in August and never received it. When I tracked the order, it showed that the items had not been shipped. I contacted the company to report the issue and reviewed their refund policy, which stated that refunds could not be issued for items that had already been received. Since my items had not been shipped, I emailed the company requesting a full refund.
After my email was sent, the tracking information suddenly showed that the items had been shipped—but they never arrived.