The company shows they shipped the product (Order #Cosari17322), but their tracking tools shows it stuck 3 hours up the road in Grapevine, Texas, for well over a month! I tried their chat tool and their email, but got no reponse at all from chat and a canned response from email telling me to sit tight, it was probably just a short-term weather delay. For over a month. Got another email asking me to rate their email response, and I reiterated my concerns. Crickets. Bye-bye $129.