Off the Grain Store review | Loox

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Samuel H.Verified
Shipping was delayed for two weeks with no communication until I emailed them.
Rustic Oak Fireplace Beam – 10×10 Mantel Beam
Purchased item
Rustic Oak Fireplace Beam – 10×10 Mantel Beam
"Took forever to come. Arrived a poor quality..."
Valerie L.Verified
Very slow customer service and this is with a large order. Have yet to receive any reply for my wrong order after 3 working days.
Walnut Floating Shelves – Pack of 2
Purchased item
Walnut Floating Shelves – Pack of 2
"Only 1 arrived and it’s 60cm instead of the 7..."
Alexandria M.Verified
Shelves took much longer than expected (per their estimations) to arrive
Rustic Floating Shelf – 22.5cm Deep
Purchased item
Rustic Floating Shelf – 22.5cm Deep
"Lovely looking shelves but very difficult to..."
Paula B.Verified
Very easy, good experience đź‘Ť
Solid Oak Coat Rack With Storage Shelf
Purchased item
Solid Oak Coat Rack With Storage Shelf
"Loving our new coat rack shelf. Great quality..."
Thomas C.Verified
Straightforward process
Rustic Oak Fireplace Beam – Aged Mantel Beam 10cm × 15cm
Purchased item
Rustic Oak Fireplace Beam – Aged Mantel Beam 10cm × 15cm
"Great product. Recommend."
Nicola J.Verified
Fantastic communication
Solid Oak Floating Shelf
Purchased item
Solid Oak Floating Shelf
"Beautiful piece of wood, perfect finish"
Leonard M.Verified
No
Oak Coat Hanger
Purchased item
Oak Coat Hanger
"It does what it’s supposed to do"
Anne-sophie M.Verified
Kept up to speed regularly
Solid Oak Coat Rack With Storage Shelf
Purchased item
Solid Oak Coat Rack With Storage Shelf
"Beautifully made. Looks great"
Laura T.Verified
Easy to navigate, order and delivery was when scheduled. Would use Off the Grain again
Rustic Oak Fireplace Beam – 10×10 Mantel Beam
Purchased item
Rustic Oak Fireplace Beam – 10×10 Mantel Beam
"Beautiful mantle piece. True to image. Easy t..."
Martin B.Verified
Excellent service !
Grey Coat Rack with Shelf
Purchased item
Grey Coat Rack with Shelf
"Excellent product , very pleased . Great comm..."
Claire W.Verified
Lots of choice
Oak Floating Shelves – Pack of 2
Purchased item
Oak Floating Shelves – Pack of 2
"Love them!"
Neil M.Verified
I was told where my purchase was, from production planning to despatch.
Rustic Oak Fireplace Beam – 10×10 Mantel Beam
Purchased item
Rustic Oak Fireplace Beam – 10×10 Mantel Beam
"Very good. Exactly as described. Lovely finis..."
Stephen F.Verified
Generally fine, but a bit slow. Also, we got a copy/paste reply to a question in which you wrote "We're estimating around ___, but..." — clearly something got left out there.
Oak Mantel Shelf with Corbels
Purchased item
Oak Mantel Shelf with Corbels
"Looks good from the front, but not from the s..."
Paula M.Verified
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Solid Oak Walnut Coat Rack with Shelf
Purchased item
Solid Oak Walnut Coat Rack with Shelf
"Absolutely love it, very good quality. Finish..."
Jacqui D.Verified
It took longer to come than expected, it was not as good as hoped for. It's not bad, it's just okay.
Solid Oak Walnut Coat Rack with Shelf
Purchased item
Solid Oak Walnut Coat Rack with Shelf
"The finish is darker than it looks in the pic..."
Tracy R.Verified
I was kept up to date with progress
Solid Oak Coat Rack With Storage Shelf
Purchased item
Solid Oak Coat Rack With Storage Shelf
"Hi team I’ve not put the coat rack up yet. I..."
Mr R.Verified
The wrong type of shelf was originally delivered and had to be returned which delayed the manufacture and receipt of the correct item. There were no fitting instructions with the floating shelf when it was delivered. However, this was promptly rectified after I emailed the Off the Grain team.
Solid Oak Floating Shelf
Purchased item
Solid Oak Floating Shelf
"After the wrong type of shelf was originally..."
Katy S.Verified
Lovely bespoke pieces
Rustic Coat Hanger
Purchased item
Rustic Coat Hanger
"Lovely coat hooks and holes partially drilled..."
Stephen C.Verified
Excellent communication from placing order, through to delivery. The item was really well packaged and arrived in perfect condition.
Solid Oak Coat Rack With Storage Shelf
Purchased item
Solid Oak Coat Rack With Storage Shelf
"Great looking, quality coat rack. Lovely timb..."
Lucinda P.Verified
Good communication
Solid Oak Walnut Coat Rack with Shelf
Purchased item
Solid Oak Walnut Coat Rack with Shelf
"A great quality product, very sturdy, and wel..."
Codie B.Verified
easy ordering, not super quick delivery but came within a few weeks
Rustic Oak Fireplace Beam – 15cm × 10cm Mantel Beam
Purchased item
Rustic Oak Fireplace Beam – 15cm × 10cm Mantel Beam
"the packaging of the parcel came completely r..."
Emily B.Verified
Never responded so unable to purchase from them. What a shame. Contacted multiple times over many weeks
Oak Furniture Sample Pack
Purchased item
Oak Furniture Sample Pack
"Sample pack fine, contacted several times by..."
Elaine E.Verified
Slight delay with production but courteously kept up to date throughout.
Green Smoke Coat Rack with Shelf
Purchased item
Green Smoke Coat Rack with Shelf
"Very smart and beautifully finished coat hook..."
Steve H.Verified
I love the product and the clarity provided during the waiting time. Fewer advertisement emails would have been appreciated. Very frequent emails showing other products were a bit stressful.
Solid Oak Coat Rack With Storage Shelf
Purchased item
Solid Oak Coat Rack With Storage Shelf
"The oak hooks are lovely quality and meet my..."
Jenny B.Verified
Kept updating all throughout! Thank you
Solid Oak Coat Rack With Storage Shelf
Purchased item
Solid Oak Coat Rack With Storage Shelf
"Perfect perfect perfect."
Steve C.Verified
Poor customer service within samples ordered
Wax Furniture Sample Pack
Purchased item
Wax Furniture Sample Pack
"Samples arrived loose in bag not as pictured..."
Claire D.Verified
Great !
Solid Oak Coat Rack With Storage Shelf
Purchased item
Solid Oak Coat Rack With Storage Shelf
"Good quality coat hooks with handy shelf !"
Remi P.Verified
I just did :)
Solid Oak Coat Rack With Storage Shelf
Purchased item
Solid Oak Coat Rack With Storage Shelf
"It was just great , I think the screws are a..."
John C.Verified
Was kept in touch with manufacturing process but was with us in 10 days excellent
Solid Oak Coat Rack With Storage Shelf
Purchased item
Solid Oak Coat Rack With Storage Shelf
"Great quality easy install love it xx"
Daphne B.Verified
Kept up to date all the way through. Delivered when expected brilliant
White Coat Rack with Shelf
Purchased item
White Coat Rack with Shelf
"Put in an alcove with bench and shoe storage..."
Pamela G.Verified
Easy.
Oak Floating Shelves – Pack of 2
Purchased item
Oak Floating Shelves – Pack of 2
"I bought two sets to install in a utility roo..."
Chris F.Verified
Nothing to add
Oak Shelf with Wooden Brackets
Purchased item
Oak Shelf with Wooden Brackets
"The oak wood of the shelf is lovely, however..."
Janice H.Verified
Easy to navigate website ordering was very easy.
Rustic Oak Fireplace Beam – Aged Mantel Beam 10cm × 15cm
Purchased item
Rustic Oak Fireplace Beam – Aged Mantel Beam 10cm × 15cm
"Was very easy to install.does need 2 people a..."
Sarah S.Verified
What started off well turned into a nightmare experience. I haven’t received the order I paid for and cannot get through to customer service. My last email was ignored & I haven’t received an update in over a month. I’m still waiting for my order 6 weeks after I was told it would be shipped. Very disappointed.
Solid Oak Walnut Coat Rack with Shelf
Purchased item
Solid Oak Walnut Coat Rack with Shelf
"I’ve only received half of my order, and even..."
Jo B.Verified
I had a slight hiccup with the quantity sent, but this was resolved with good communication from Off The Grain.
Decorative Oak Wooden Shelf Brackets
Purchased item
Decorative Oak Wooden Shelf Brackets
"The oak brackets are perfect, I like the simp..."
Heloise W.Verified
Lovely good quality products
Solid Oak Coat Peg
Purchased item
Solid Oak Coat Peg
"Handy little pegs for maximising hanging spac..."
Maggie H.Verified
Excellent customer service, from placing the order to the delivery. For example, as soon as the order was placed they sent us an email with clear installation instructions. Will definitely order from the company again
Solid Oak Coat Rack With Storage Shelf
Purchased item
Solid Oak Coat Rack With Storage Shelf
"We are so pleased with our 5 hook coat rack...."
Christina K.Verified
Didn't have to wait long for the coat hanger to arrive considering each piece is made to order.
Oak Coat Hanger
Purchased item
Oak Coat Hanger
"Haven't put the coat hanger up yet as we have..."
Kate M.Verified
Good delivery time
Solid Oak Coat Rack With Storage Shelf
Purchased item
Solid Oak Coat Rack With Storage Shelf
"Ideal for what we needed and good that variou..."
Virginia B.Verified
High quality and very fast
Oak Floating Shelves – Pack of 2
Purchased item
Oak Floating Shelves – Pack of 2
"Always great quality here!"
Off the Grain store reviewsVisit store