Off the Grain Store review | Loox

Off the Grain store reviewsSee product reviews

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Wendy R.Verified
Poor communication. Long wait for the item with no updates. Hax to contact them multiple times
Solid Oak Coat Rack With Storage Shelf
Purchased item
Solid Oak Coat Rack With Storage Shelf
"The coat hook is great but the service not so..."
Veronica F.Verified
The web-site is easy to use and the feedback by e-mail for the order was very good. No complaints at all.
Solid Oak Coat Rack With Storage Shelf
Purchased item
Solid Oak Coat Rack With Storage Shelf
"We purchased the oak coat hanger and shelf fo..."
Eleanor A.Verified
Too long to receive samples so I didn't go ahead and order the furniture I had been considering
Oak Furniture Sample Pack
Purchased item
Oak Furniture Sample Pack
"Unfortunately the sample pack took so long to..."
Juliette W.Verified
They notified me about delivery times which was great
Black Coat Hook
Purchased item
Black Coat Hook
"These coat hooks are really solid and we've a..."
Justine P.Verified
Very pleased with my beam
Rustic Oak Fireplace Beam – 10×10 Mantel Beam
Purchased item
Rustic Oak Fireplace Beam – 10×10 Mantel Beam
"Great service"
Mr D.Verified
Easy to use
Rustic Oak Fireplace Beam – 15cm × 10cm Mantel Beam
Purchased item
Rustic Oak Fireplace Beam – 15cm × 10cm Mantel Beam
"Stumbled on off the grain while looking for a..."
Michelle H.Verified
Took a month to arrive, came with visible flaws and then had no response back from the company.
Purbeck Stone Coat Rack with Shelf
Purchased item
Purbeck Stone Coat Rack with Shelf
"It's nice but where the top has been sanded a..."
Eileen D.Verified
Great service
Saltburn Rustic TV Stand
Purchased item
Saltburn Rustic TV Stand
"Lovely quality, item easy to assemble"
Bhinderjit B.Verified
From order to delivery very efficient. They kept me updated while shelves were being made. Very happy and would recommend them
White Coat Rack with Shelf
Purchased item
White Coat Rack with Shelf
"My shelves arrived. Beautiful workmanship pu..."
Jacqueline L.Verified
Good, no problem with delivery.
Rustic Oak Fireplace Beam – 10×10 Mantel Beam
Purchased item
Rustic Oak Fireplace Beam – 10×10 Mantel Beam
"I am fairly happy withe the mantel beam and l..."
Paul K.Verified
Good service all round
Rustic Oak Fireplace Beam – 10×10 Mantel Beam
Purchased item
Rustic Oak Fireplace Beam – 10×10 Mantel Beam
"Great product"
Patricia B.Verified
Being a small company their customer service communications are sometimes slow.
Rustic Oak Fireplace Beam – Aged Mantel Beam 10cm × 15cm
Purchased item
Rustic Oak Fireplace Beam – Aged Mantel Beam 10cm × 15cm
"My beam arrived with a black scuff mark. I co..."
Jackie C.Verified
Great communication.
Solid Oak Coat Rack With Storage Shelf
Purchased item
Solid Oak Coat Rack With Storage Shelf
"I love my new coat rack. I also bought one wi..."
Alison H.Verified
good
Rustic Round Corner Shelf
Purchased item
Rustic Round Corner Shelf
"Shelves have just been put up in my bathroom...."
Isobel O.Verified
a very personalised experience
White Coat Rack with Shelf
Purchased item
White Coat Rack with Shelf
"This is a rock-solid piece and both looks and..."
Bridie P.Verified
Great communication
Solid Oak Coat Rack With Storage Shelf
Purchased item
Solid Oak Coat Rack With Storage Shelf
"Thank you this is lovely and it’s made a real..."
Frank D.Verified
Smooth ordering and delivery
Rustic Oak Fireplace Beam – 10×10 Mantel Beam
Purchased item
Rustic Oak Fireplace Beam – 10×10 Mantel Beam
"Love,love,love it. Exactly what I was expecti..."
Christopher C.Verified
Very helpful when Royal Mail struggled with delivery
Solid Oak Walnut Coat Rack with Shelf
Purchased item
Solid Oak Walnut Coat Rack with Shelf
"Well made from solid oak."
Tomas S.Verified
Customer care outstanding...
Pine Corner Shelf
Purchased item
Pine Corner Shelf
"Excellent product, recommended..."
Alastair P.Verified
Good experience. Loads of emails..
Solid Oak Coat Rack With Storage Shelf
Purchased item
Solid Oak Coat Rack With Storage Shelf
"Like it."
Louis B.Verified
Pretty good Comms, but weren't able to deal with my issue
Solid Oak Coat Rack With Storage Shelf
Purchased item
Solid Oak Coat Rack With Storage Shelf
"Looks nice but doesn't fit flush to the wall,..."
Neil W.Verified
I will definitely use you again.
Rustic Oak Fireplace Beam – 15cm × 10cm Mantel Beam
Purchased item
Rustic Oak Fireplace Beam – 15cm × 10cm Mantel Beam
"Great mantle beam. Full solid wood, superb co..."
Peter H.Verified
Took longer to arrive than expected but worth the wait
Rustic Oak Fireplace Beam – 10×10 Mantel Beam
Purchased item
Rustic Oak Fireplace Beam – 10×10 Mantel Beam
"Quality product."
Anne P.Verified
Great coat rack great quality
Solid Oak Coat Rack With Storage Shelf
Purchased item
Solid Oak Coat Rack With Storage Shelf
"Love it very nice 👌"
Sarah E.Verified
Just amazing!!
Rustic Oak Fireplace Beam – 15cm × 10cm Mantel Beam
Purchased item
Rustic Oak Fireplace Beam – 15cm × 10cm Mantel Beam
"Amazing from start to finish!! Best customer..."
Fiona A.Verified
Great customer support
Oak Coat Hanger
Purchased item
Oak Coat Hanger
"Great customer support."
Mr. P.Verified
I made a small mistake when ordering my table and contacted "Off he Grain" to get it sorted and the issue was dealt with straight away. I wanted a bigger size table and I had ordered a smaller one, all sorted and had no problems at all.
Solid Wood Coffee Table
Purchased item
Solid Wood Coffee Table
"Lovely, well made table and very sturdy. Quit..."
Clifford David C.Verified
Delivery was fast and the quality of the items exceeded our expectations.
Solid Oak Floating Shelf
Purchased item
Solid Oak Floating Shelf
"Great value for money. Real quality."
Susan S.Verified
Family run business whose members take time and care to choose and work the right piece of solid wood and make into something beautiful.
Solid Oak Coat Rack With Storage Shelf
Purchased item
Solid Oak Coat Rack With Storage Shelf
"Lovely smooth solid wood in a simple elegant..."
Denise W.Verified
Order was sent more quickly than expected but delivery was delayed because the address on the package was not complete and so it was stuck at the sorting office for several days until I chased it.
Oak Coat Hanger
Purchased item
Oak Coat Hanger
"Great looking coat rack and easy to put up. L..."
Sarah W.Verified
I had so many updates on when it was in production and then finished and then checked before dispatch and a text once delivered to check I was satisfied. Brilliant company
Solid Oak Walnut Coat Rack with Shelf
Purchased item
Solid Oak Walnut Coat Rack with Shelf
"Beautifully made shelf, looks amazing and lov..."
Graham G.Verified
Good communication and a very personal touch. Great compsny here in the UK.
Solid Oak Coat Rack With Storage Shelf
Purchased item
Solid Oak Coat Rack With Storage Shelf
"A lovely product really well made and looks f..."
Patricia S.Verified
Easy and kept informed of order status
Hawes Side Table
Purchased item
Hawes Side Table
"Excellent value, easy to assemble Unique as..."
Joanne M.Verified
Great
Rustic Oak Fireplace Beam – 10×10 Mantel Beam
Purchased item
Rustic Oak Fireplace Beam – 10×10 Mantel Beam
"Love the feel of the wood great mantel"
Alice S.Verified
Really prompt email responses.
White Coat Rack with Shelf
Purchased item
White Coat Rack with Shelf
"Great customer service and product. Thank you..."
Anthony H.Verified
Brilliant
White Coat Rack with Shelf
Purchased item
White Coat Rack with Shelf
"Great communication and outstanding product"
Simon H.Verified
Rather dismissive responses to delivery enquiries.
White Coat Rack with Shelf
Purchased item
White Coat Rack with Shelf
"Very average delivery timing."
Gordon C.Verified
Easy to order and good communication.
Saltburn Rustic TV Stand
Purchased item
Saltburn Rustic TV Stand
"A lovely, hand made, solid wood furniture fro..."
Sophie L.Verified
I have no complaints
Rustic Wooden Coat Hook
Purchased item
Rustic Wooden Coat Hook
"Very plsd with these coat hooks. Very well ma..."
Nikoll C.Verified
Shipping was delayed due to issues with the factory or something.
Solid Oak Walnut Coat Rack with Shelf
Purchased item
Solid Oak Walnut Coat Rack with Shelf
"A lovely, sturdy, well made shelf!"
Off the Grain store reviewsVisit store