Linda R.Verified
Really disappointing experience as I didn't receive the quality items I'd expected. Are they truly made in Britain by a craft person?
Purchased item
Rustic Wooden Coat Hook
"Use a true representation on your website of..."
Off the Grain store reviewsSee product reviews
Hayley D.Verified
Great to work with you.
Purchased item
Wooden Computer Desk with Steel Hairpin Legs
"Thank you! Love the desk."
Deborah N.Verified
4 starts due to lack of communication
Purchased item
Rustic Oak Fireplace Beam – 10×10 Mantel Beam
"It took a little longer to be delivered than..."
Julie G.Verified
Very good.
Purchased item
Solid Oak Coat Rack With Storage Shelf
"Excellent service with regular updates.
I hav..."
Simon W.Verified
Good customer service.
Purchased item
Inverted Metal Shelf Brackets
"Looks great in our kitchen and does what it s..."
Mrs J.Verified
Ordering is easy and the process afterwards is very good.
Purchased item
Solid Oak Walnut Coat Rack with Shelf
"It’s the second one we have bought. Love the..."
Bethany H.Verified
Shipping took a while and had to chase, but response was quick
Purchased item
Rustic Oak Fireplace Beam – 10×10 Mantel Beam
"Lovely"
Dawn J.Verified
FAB
Purchased item
Green Smoke Coat Rack with Shelf
"Fab
Thank you"
Joel B.Verified
Was very easy and simple to do.
Purchased item
White Coat Rack with Shelf
"Ordered and made to my specification."
Ms B.Verified
Ok thanks
Purchased item
Oak Wooden Shelf Brackets
"Bracket hole on one of the brackets was a bit..."
Scarlett L.Verified
Had to contact by email for an update after not hearing anything for 4weeks but quick response and update received
Purchased item
Hallway Boot Bench
"Worth the wait for it to be made to order - g..."
Maria W.Verified
Kind and generous service!
Purchased item
White Coat Rack with Shelf
"Lovely coat rack! But I had too add a couple..."
Diane C.Verified
It was exactly what I was looking for.
Purchased item
Solid Pine Fireplace Beam for Plasterboard Walls – 15cm × 7cm Mantel Shelf
"Love it. A perfect fit and makes the fireplac..."
Charlotte S.Verified
Unhelpful customer service who didn't pay for return despite fact shelf didn't look like what was advertised
Purchased item
Oak Shelf with Wooden Brackets
"Doesn't look like oak."
Anita L.Verified
Easy
Purchased item
Solid Oak Coat Rack With Storage Shelf
"We love it exactly what we were after and loo..."
Jeff J.Verified
Great
Purchased item
Solid Oak Coat Rack With Storage Shelf
"Solid, beautiful, perfect. Nothing more to sa..."
Lynne K.Verified
Excellent personalised service. Prompt delivery. Bravo!
Purchased item
Solid Oak Coat Rack With Storage Shelf
"What a beautiful piece of kit! 🤩
The high qua..."
Eric C.Verified
Great. We ordered it on line. It did take a little longer to arrive than it said but it was worth the wait. It came very well packaged. Would definitely recommend.
Purchased item
Solid Oak Coat Rack With Storage Shelf
"We love our new coat rack. We chose the 10 h..."
Sandra I.Verified
Ordering was easy, website easy to navigate
Purchased item
Oak Shelf with Decorative Wooden Brackets
"Quality of the shelves were excellent, any qu..."
Lesley M.Verified
Very good customer service
Purchased item
Solid Wood Coffee Table
"Extremely helpful. A beautiful solid coffee t..."
Loren J.Verified
4 weeks later still waiting for order
Purchased item
Saltburn Rustic Coffee Table
"Order never arrived!"
Eleanor L.Verified
Good
Purchased item
Solid Oak Walnut Coat Rack with Shelf
"Does the job well"
Robert B.Verified
Excellent service
Purchased item
X Frame Garden Table
"We’re really happy with our X frame table, it..."
Christine V.Verified
After initially receiving a product I wasn’t happy with customer services were very helpful and a new product was sent.
Purchased item
Oak Shelf with Decorative Wooden Brackets
"Very well made product. The shelf looks great..."
Karen P.Verified
Very long time between ordering and receiving product
Purchased item
Solid Oak Walnut Coat Rack with Shelf
"Our original order was rather disappointing a..."
Claire V.Verified
Very happy. We received an email after the product arrived asking us if we needed any help or had any questions. It felt like they really care about the customer.
Purchased item
Oil Plus 2C Touch-Up Kit
"We are absolutely delighted with this coat ra..."
Maggie H.Verified
I loved the human contact (not bots) when dealing with a query.
Purchased item
Light Grey Coat Rack With Shelf
"I’m very happy with the coatrack.
I used M4..."
Elaine M.Verified
Ordering the brackets was straightforward and they arrived promptly! They look fantastic for supporting the open shelving in my new kitchen.
Purchased item
Traditional Wooden Shelf Brackets (Pair)
"The wooden brackets are perfect for our new k..."
Alison N.Verified
Updated throughout the ordering process and quick delivery
Purchased item
Solid Oak Coat Rack With Storage Shelf
"Lovely quality and sturdy shelf with hooks fo..."
Lee B.Verified
Excellent.
Purchased item
Rustic Oak Fireplace Beam – 10×10 Mantel Beam
"Excellent service and looks lovely in my room..."
Alec W.Verified
Easy to deal with
Purchased item
Solid Oak Coat Rack With Storage Shelf
"It’s a well made coat rack. The company kep..."
Christine S.Verified
Sorry no comment. As not happy. Nothing like the website pictures.
Purchased item
Rustic Oak Fireplace Beam – 15cm × 10cm Mantel Beam
"Quality control before dispatch also not enou..."
Rebecca B.Verified
Perfect
Purchased item
Rustic Coat Hanger
"Absolutely love this hanger! Looks great, is..."
Wendy R.Verified
Poor communication. Long wait for the item with no updates. Hax to contact them multiple times
Purchased item
Solid Oak Coat Rack With Storage Shelf
"The coat hook is great but the service not so..."
Veronica F.Verified
The web-site is easy to use and the feedback by e-mail for the order was very good. No complaints at all.
Purchased item
Solid Oak Coat Rack With Storage Shelf
"We purchased the oak coat hanger and shelf fo..."
Eleanor A.Verified
Too long to receive samples so I didn't go ahead and order the furniture I had been considering
Purchased item
Oak Furniture Sample Pack
"Unfortunately the sample pack took so long to..."
Juliette W.Verified
They notified me about delivery times which was great
Purchased item
Black Coat Hook
"These coat hooks are really solid and we've a..."
Justine P.Verified
Very pleased with my beam
Purchased item
Rustic Oak Fireplace Beam – 10×10 Mantel Beam
"Great service"
Mr D.Verified
Easy to use
Purchased item
Rustic Oak Fireplace Beam – 15cm × 10cm Mantel Beam
"Stumbled on off the grain while looking for a..."
Michelle H.Verified
Took a month to arrive, came with visible flaws and then had no response back from the company.
Purchased item
Purbeck Stone Coat Rack with Shelf
"It's nice but where the top has been sanded a..."
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