Had to wait two weeks for them to arrive and there was no receipt in the bag or any instructions should I need to return the shoes. Do you have a customer service number to share with your customers? I couldn't find one in your online emails.
Extremely long wait from order submission to any action or acknowledgement of further action until my inquiry about the order status. Processing the order shouldn't take that long.
"Wasn't aware they were shipping from China. L..."
Cynthia C.Verified
Order them online, easy experience.
Purchased item
Warm Lined Snow Boots Zip Short Shaft Boots Flat Outdoor Comfortable Non-slip & Waterproof Winter Barefoot Shoe (Unisex)
"It took awhile for them to be delivered howev..."
Terry B.Verified
Poor customer service I tried to return my shoes and get a larger size but you didn't want to help me out so you failed me have a nice life
Purchased item
Kaegreel Men's Cow Leather Waterproof Comfy Non Slip Soft Slip On Casual Shoes
"You need to start letting the customer return..."
Philip N.Verified
I wasn't happy with the shoe sizing and asked for a refund, but was refused. Your organization doesn't understand customer service. I'll never buy another shoe from you ever again. Pathetic.
Purchased item
Men Women Velcro Suede High Boots Beck Barefoot Shoes (Unisex)
"Your sizing representations are wrong. I orde..."
Michael C.Verified
Shopping was fine...trying to resolve a sizing issue that prevents me from wearing the product is the problem. I just need a response from you!
"They are very comfortable and I will likely b..."
Judy H.Verified
Customer service was cagey and evasive. They can't afford to do exchanges. Understandable since they're in China. Would hope they'd get an American distributor so this would not be a problem. Otherwise, maybe they shouldn't be selling things online.
"I wish they fit my husband. They are too smal..."
Myron N.Verified
No returns
Purchased item
Kaegreel Men's Vintage Hand Stitching Comfort Soft Leather Boots
"My shoes were too small and I can't return th..."
Russell R.Verified
Customer service did try to help,
Purchased item
Men's winter snow boots side zip, waterproof, non-slip, wear-resistant, thick and velvety warm
"Actually not wide enough even as next size la..."
Barbara B.Verified
Very cheap material not worth the money scratching the floors left a marks on the floor not winter shoes.
I asking about discount they tell I will receive a $6 off never happens .