The machine itself is rock solid - seems to be built well. The challenge I had was that the customer service with RitFit was absolutely abysmal. Three calls (the first time nobody answered, the second time a woman answered but connection was poor, horns were beeping in the background, as well as other loud noises before I wound up hanging up because she couldn't understand me, and the third time I spoke with somebody who directed me to take a video of the issue and send it via email... that's it