Customer service is non-existent; except of course when you leave a bad review THEN all of a sudden they want to “make it right” while also suggesting I have too high a standard for their guaranteed 2 day shipping that took almost 4. Can’t blame it on “the courier” or “holidays are busy” when you let the order sit in your warehouse for almost 2 days with a tracking number, telling me it was “shipped”.
Also be aware they’ll swap items in custom made baskets out without any communication. Lousy.