Customer service is not good. Lack of follow-up.
I initially loved my weekender duffle. Unfortunately, the zipper had an issue, and a couple of the brass footings came off. This was only after a few trips and less than 60 days. Customer service wanted photos, which I did. Then the wait began. I contacted Lisa Roy nearly every week and was finally told, "Regarding the status of your bag, you can have the brass piece that fell off fixed by a local tailor in your area." So basically, it's