I am writing to formally express my dissatisfaction regarding the handling of my lost item claim and the unacceptable level of customer service I experienced throughout this process.
What should have been a simple resolution turned into a month-long ordeal filled with delayed responses, lack of communication, and repeated inconvenience on my end. At no point was I proactively updated on the status of my replacement. The only time I received any information was when I perersonally followed up th