As a first time customer I didn't have a great experience as we ordered two jackets on a black Friday sale for my husband and I to war them to NFR. Package arrived but the small item was missing so contacted customer service to learn it was backordered, which wasn't clear when making the purchase or I wouldn't have ordered and just visited the booth at Cowboy Christmas. Regardless I communicated that we needed the jackets before leaving for NFR on the 12th, jacket shipped on the 11th so didn't have it for the trip and intended use of the purchase. Contacted customer service and did not get any help besides the return link.. such a bummer because we were really excited to find this brand and purchase the products but unfortunately just have a really bad taste from the lack of customer service.