good communication
Purchased item
Rustic Mantels
"took a while to get it but was a nicely built..."
Urbandi store reviewsSee product reviews
Susan K.
My order got lost. When I text chatted and called to find out what was going on with my order? It was supposed to have been shipped February 13. Never got any notice. There was no urgency or apology on the part of the Customer Service or chat.
Purchased item
Distressed Mantels
"I believe initially they lost my order. My or..."
Mari L.
The order took much longer than originally indicated ... so much longer that I was suspecting I had been scammed. When trying to check on order status, communication was limited and with a bot... very frustrating. I finally received an email apologizing for the delay, estimating new completion date and informing I'd recieve an email when the product went to shipping. I didnt receive any followup email.
Purchased item
White Oak Floating Shelves
"The shelves were beautiful and well made. (I..."
Jodi N.
More up front timelines on how long it takes to ship would have been helpful.
Purchased item
Distressed Mantels
"The mantel is nice looking, not exactly what..."
Jeffrey B.
Shelves were great. There was a delay with receiving them but worth the wait
Purchased item
Rustic Floating Shelves
"The shelves are beautifully crafted we are ve..."
Dana L.
Great customer service
Purchased item
Rustic Floating Shelves
"Your staff was wonderful at being respectful..."
Hannah M.
Super responsive and quick shipping
Purchased item
Color Samples for Pine Products
"Loved getting to see the sample stains. I hes..."
Drew D.
shipping took over a month, only con
Purchased item
Rustic Floating Shelves
"pricey but go great in our space, good qualit..."
Nathan A.
Great customer service!
Purchased item
Rustic Floating Shelves
"Great customer service and even better produc..."
Dana M.
Easy to order and follow up was great
Purchased item
Ash Floating Shelves
"These shelves are very high quality and beaut..."
Mary G.
Easy to work with and a real person on the customer service line!
Purchased item
Contemporary Mantels
"We used the mantel and the matching shelves t..."
Emily F.
The ordering process was good. Shipping took more time than expected. I was told more orders were received than usual. When I enquired about my purchase I was answered relatively quickly, so I appreciated that.
Purchased item
Rustic Floating Shelves
"These shelves were exactly the dimensions ord..."
Alessandro D.
Very good
Purchased item
Rustic Floating Shelves
"Excellent work"
Jean E B.
The shipment was delayed a few times, but it worked out fine
Purchased item
Rustic Floating Shelves
"They are beautiful! When they arrived, I cou..."
Emily C.
Very easy experience
Purchased item
Floating Shelf Bracket - Heavy-Duty 1 Inch
"Very easy experience, great product!"
Will W.
Love this company. They have so many awesome products. Highly recommend.
Purchased item
Color Samples for Pine Products
"Wonderful samples. We just ordered our float..."
Lindsey F.
Great customer service
Purchased item
White Oak Floating Shelves
"Absolutely love my shelves - 100% worth the w..."
Slater L.
Already did
Purchased item
Rustic Floating Shelves
"Edges make it seem cheap - even though it’s h..."
Kayla P.
Great quality shelf. I will be definitely be ordering more!
Purchased item
Rustic Shelves with Brackets
"Beautiful shelf! Worth the wait"
Julia H.
Communications about order, tracking info, & followup was complete & timely.
Purchased item
Modern 3" Thick Floating Shelves
"Easy ordering of specific shelving needs. Wo..."
Phil G.
Smooth transaction.
Purchased item
White Oak Floating Shelves
"Shelf I ordered was 6’ in length by 10” width..."
Warrn T.
Didn't get a confirmation email until I called and asked. The earlier comments are in the survey.
Purchased item
Distressed Mantels
"I really like the mantle, but two disappointi..."
Janis D.
Little slow but who isn’t now days.
Purchased item
RECLAIMED WOOD FLOATING SHELVES
"Awesome great packaging very well worth it an..."
Guyeth N.
Easy peasy.
Purchased item
Rustic Shelves with Brackets
"High quality wood, beautiful finish! They wer..."
Jansen B.
Quick and easy!
Purchased item
Modern 3" Thick Floating Shelves
"These look awesome"
Deborah D.
Very easy and we even communicated about a custom order and they responded fast.
Purchased item
Distressed Mantels
"It was a very easy process! Urbandi makes bea..."
Susan S.
It did take several weeks for these to be made and shipped.
Purchased item
Rustic Floating Shelves
"Great shelves. Easy to install, sturdy, great..."
Laura K.
Delivery was very delayed
Purchased item
Rustic Floating Shelves
"We live the shelves but they were very delaye..."
Rodney S.
Easy selection and lots of good information
Purchased item
White Oak Fireplace Mantel
"Looks great. Just like the photos on line."
Michael G.
💯
Purchased item
Rustic Mantels
"Installed quickly and with ease."
Melvin H.
I tend to order when their is a sale so I get stuck in the build queue but the communication has always been amazing
Purchased item
Modern 3" Thick Floating Shelves
"Transformed my coffee/beverage bar"
Gary L.
Order was delayed 3 weeks but product is good
Purchased item
Contemporary Mantels
"Easy install - looks great"
Kristina T.
Not thrilled with the products because they were not as I expected based on the pictures on the website and I waited longer than expected. However, the customer service was great and very responsive.
Purchased item
Contemporary Mantels
"The images on the website do not clearly depi..."
Andrea B.
Good customer service but product was disappointing. Shipping took way too long.
Purchased item
Rustic Floating Shelves
"The product took over a month to receive and..."
Jeffrey N.
Good customer service and everything delivered as promised.
Purchased item
Rustic Floating Shelves
"Arrived slightly later than anticipated, but..."
Richard C.
Great company to deal with , very professional.
Purchased item
Rustic Floating Shelves
"Amazing floating shelf, well constructed. The..."
Richard R.
Easy
Purchased item
Color Samples for Pine Products
"Samples are very helpful"
Julie R.
I love that you have so many size options. Our kitchen is very small and odd measurements so these were perfect!
Purchased item
Rustic Floating Shelves
"Very easy to install and look beautiful. The..."
Tracey K.
Customer service responded in a timely fashion when I inquired about the shipping delay.
Purchased item
Rustic Floating Shelves
"Very high quality and lovely to look at...Wor..."
Bertha P.
Great to do business with!
Purchased item
Rustic Mantels
"It fits perfectly! I really love the color an..."
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