Crystal P.
Super easy company to work with
Purchased item
Custom One Pet Portrait
"I love my portrait!"
West & Willow store reviewsSee product reviews
Rim E.
I DID NOT GET MY ORDER! FOR 120€!!! I WANT MY MONEY BACK WTF
Purchased item
The Prince Custom Pet Portrait
"HORRIBLE! DIDNT EVEN GET MY ORDER FOR 120€ !!..."
Jason C.
Easy to navigate
Purchased item
Custom One Pet Portrait
"Got it as a gift for my mom and she loves it"
Jessica M.
Easy and straight forward.
Purchased item
Custom One Pet Portrait
"This item is so unique and we love the result..."
Riley F.
Needs bettwr customer service.
Purchased item
Custom Two Pet Portrait
"First order arrivee broken. Notified the team..."
Claudia W.
Love
Purchased item
Custom One Pet Portrait
"Sharon was great to deal with"
Holly H.
Easy ordering.
Purchased item
Custom One Pet Portrait
"We have purchased several. They are always be..."
Nanette V.
Helpful staff.
Purchased item
Custom One Pet Portrait
"Beautiful photo of our sweet girl 🥰"
Yoon U.
Great customer support
Purchased item
Custom One Pet Portrait
"Had an overall positive experience, but there..."
Julia W.
The customer service with this company was stellar and they really came through, no matter how many flaming hoops we put them through!
Purchased item
Custom One Pet Portrait
"In the midst of having our portrait done by W..."
Nancy S.
Great customer service
Purchased item
Custom Two Pet Portrait
"Great product."
Chelsey B.
đź‘Ť
Purchased item
Custom One Pet Portrait
"I bought a pet portrait for a work colleague..."
Chandi W.
Nope
Purchased item
Custom One Pet Portrait
"The original portrait wasn't great and the mu..."
Aaron Q.
.
Purchased item
Onward VIP Protection+
"Needed something to commemorate a loving fami..."
Jennifer K.
Phenomenal customer service. This company truly cares that you are satisfied with your product!
Purchased item
Custom Two Pet Portrait
"My initial photo wasnt exactly capturing my d..."
Michelle H.
Easy
Purchased item
Onward VIP Protection+
"Easy to work with and great communication"
Lucas P.
It was fine
Purchased item
Custom Two Pet Portrait
"The dogs are completely out of proportion, w..."
Natalie P.
west and willow is awesome! very attentive
Purchased item
Custom One Pet Portrait
"it was a gift for a coworker, she loved it! w..."
Tanya E.
Great
Purchased item
Custom One Pet Portrait
"Amazing! Love the pictures."
Susan J.
Fast shipping, excellent quality.
Purchased item
Custom One Pet Portrait
"Our pets look so perfect in our prints. Than..."
Mary K.
Easy and the product is amazing!
Purchased item
Onward VIP Protection+
"My dad loved the portrait!"
Kristin S.
Easy and great quality
Purchased item
Custom Memorial Pet Portrait
"The portrait looked exactly like our horse th..."
Paul S.
Turned out better than I could have imagined
Purchased item
Custom Pet Portrait Mug
"Great image and product."
Jason W.
Great customer service!
Purchased item
Custom One Pet Portrait
"Great customer service! Very responsive and h..."
David S.
Easy and customer-focused.
Purchased item
Custom One Pet Portrait
"Great work! Thank you!!"
Kimberly W.
Easy
Purchased item
Custom One Pet Portrait
"Perfect!!!"
Lori S.
Simple and quick
Purchased item
Onward VIP Protection+
"Our perfection!"
Andi R.
Already explained in review
Purchased item
Custom Pet Portrait Mug
"The picture I sent in was of a dog with a sca..."
Darice S.
Easy!
Purchased item
Custom Two Pet Portrait
"Love it! They really captured the essence of..."
Tony L.
đź‘Ť
Purchased item
Custom Pet Portrait Phone Cases
"đź‘Ť"
Elizabeth B.
Stay away. Total waste of time and money trying to deal with this company.
Purchased item
Custom One Pet Portrait
"The artwork was terrible. We tried to have th..."
Meghan S.
Easy ordering and quick shipping.
Purchased item
Custom One Pet Portrait
"We couldn’t be happier with the picture of ou..."
Tiffany T.
It didn’t take long to get from to me.
Purchased item
Custom Two Pet Portrait
"Will definitely be ordering another one"
Lisa V.
They sent me the wrong artwork, and I didn’t receive my actual order until **40 days later**. When I reached out and asked to speak to a manager, I was told they were "unavailable." Not even an apology. I'm so disappointed and will never purchase from them again. This was meant to be a gift for my friend’s pet who passed away, making the experience even more upsetting.
Purchased item
Custom One Pet Portrait
"They sent me the wrong artwork, and I didn’t..."
David R.
I would recommend West & Willow. It’s a nice piece.
Purchased item
Custom One Pet Portrait
"Very nice piece and the “artist rendition” lo..."
Salena O.
Shipping is not the best
Purchased item
Custom Pet Portrait Mug
"Quality of portrait is great"
Maria P.
Very good
Purchased item
Onward VIP Protection+
"Mug was just like the photo!"
Shelby C.
Would not recommend because of the poor quality of the product.
Purchased item
Their Highness Custom Pet Portrait
"Incredibly poor quality. The first picture th..."
Kelly D.
Great
Purchased item
Custom One Pet Portrait
"So cute!! I'm very happy with my portrait!!"
Paige D.
No concerns. Easy to navigate website and good customer service e
Purchased item
Custom One Pet Portrait
"Really well done and sturdy frame. Sweet way..."
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