Rachael B.
Overall absolutely horrible customer service and are withholding my portrait when I spent money on it. I will be making posts and turning them in.
Purchased item
Custom One Pet Portrait
"Absolutely HORRIBLE customer service!!!!!!!!!..."
West & Willow store reviewsSee product reviews
Wanda F.
Very fast service and beautiful picture.
Purchased item
Custom One Pet Portrait
"Beautiful produce. Great customer service. Th..."
Robert L.
Great products and great service!
Purchased item
Custom Embroidered Pet Hoodie
"I bought pajamas, mugs and sweatshirts with o..."
Jesse M.
Great
Purchased item
Custom Two Pet Portrait
"Absolutely love the piece. The frame came dam..."
Melissa F.
It was great!
Purchased item
Custom One Pet Portrait
"Loved it!"
Jessica B.
My friend loved her mug!
Purchased item
Checkout+
"Na"
Lisa S.
I don't want anymore surveys or ads from West & Willow.
Purchased item
Custom Pet Portrait Mug
"I am disappointed that you used AI images of..."
Bronwyn H.
Easy to deal with
Purchased item
Custom Two Pet Portrait
"Absolutely love my pet portrait ❤️"
Ariel M.
Would definitely recommend!
Purchased item
Custom One Pet Portrait
"My son loved the picture of our dog (passed a..."
Jamie I.
Still waiting for an item in my order.
Purchased item
Custom Pet Bowl
"Bowl way too small"
Theresa C.
Nope
Purchased item
Checkout+
"It was great"
Andrea D.
Great gift idea!
Purchased item
Custom One Pet Line Drawing Portrait
"He loved it! Thanks so much!"
Douglas K.
Exceptional
Purchased item
The Proper Lady Custom Pet Portrait
"They were great! Our art was stolen from our..."
Ingrid L.
Great customer service.
Purchased item
Custom Desktop One Pet Portrait
"As promised. The likeness is amazing!"
Marlee M.
Great first experience. Check out was easy and items came on schedule.
Purchased item
Custom Engraved Bone Ring
"Bought as a gift for two young adults and the..."
Steve P.
Customer service is awesome.
Purchased item
Custom Desktop Two Pet Portrait
"The dogs look great."
Holly S.
The customer service is fantastic
Purchased item
Custom Two Pet Portrait
"I ordered this for a friend for his birthday..."
Andrea M.
Easy fast and high quality
Purchased item
Custom One Pet Portrait
"The portrait came out better than I could hav..."
Mia B.
No
Purchased item
Custom Engraved Pet Portrait Keychain
"Love the size and the engraving was nice."
Amy B.
No one addressed my issues with the photo. Just sent a replacement.
Purchased item
Custom One Pet Portrait
"My first package came broken. It was no probl..."
Tessa S.
Great!
Purchased item
Custom One Pet Portrait
"Perfect!"
Melanie J.
Great service!!
Purchased item
Custom One Pet Portrait
"Second piece I’ve purchased and have loved bo..."
Kelly C.
I still haven’t received the order undamaged.
Purchased item
Custom One Pet Portrait
"I ordered a custom pet photo. The photo had a..."
Alicia M.
3rd order and will never recommend of purchase again
Purchased item
Custom Two Pet Portrait
"Customer service is horrible. Package arrived..."
Marla W.
Nope
Purchased item
Custom Pet Portrait Mug
"Nice quality Mug, picture, placement of pictu..."
Tracy W.
All around great service.
Purchased item
Custom One Pet Portrait
"Love the portrait of our pup! Her personalit..."
Amantha E.
😊
Purchased item
Custom One Pet Portrait
"Amazing, we recently lost our puppy and the p..."
Meghan K.
Uploading process quick and easy. High quality portraits received just a few days after submission of images
Purchased item
Custom One Pet Portrait
"This is our second West and Willow pet portra..."
Sarah C.
Great
Purchased item
Checkout+
"It is a very light frame. I was expecting a..."
D D.
Great service, nice follow up emails, quick delivery. Packaged carefully. All good!
Purchased item
Custom One Pet Portrait
"I could not be happier with my Ralphie dog ar..."
Elisabeth F.
This was an awful experience from the start
Damaged artwork. Distorted image itself. All around awful. Horrible protracted communication. And now I will not have the gift for Christmas because it took so very long to correct. I deserve a refund in full—if not at very least a deep discount. I will not be using this company ever again.
Purchased item
Custom One Pet Portrait
"This was an awful experience from the start..."
Meagan B.
User friendly, easy upload process.
Purchased item
Custom One Pet Portrait
"Turned out perfect, very realistic. High qual..."
Jancy B.
Easy site to navigate and friendly, helpful staff!
Purchased item
Custom One Pet Portrait
"Bought as gift and they loved it!! Looks just..."
Tom O.
excellent
Purchased item
Checkout+
"okay"
Ann B.
It was very easy to set up my order. The time for delivery was very fast.
Purchased item
Custom Pet Portrait Mug
"The mug is a Christmas gift. I just know it i..."
Kaylan S.
Really cute
Purchased item
Custom Two Pet Portrait
"My only feedback is if the two dogs that are..."
Jenilee S.
Great
Purchased item
Custom Two Pet Portrait
"Love it! Made my heart so happy!"
Jackie K.
I just really feel like you should provide a proof to customers before sending something that is this costly.
Purchased item
Custom One Pet Portrait
"I would’ve loved to have seen a proof before..."
Marie L.
NO issues as I usually have with other companies. When I had a question, responses were within 24/hours and helpful. Thank you for a most pleasant experience!
Purchased item
Custom One Pet Portrait
"I am totally satisfied with my “portrait”! I..."
Cloe S.
Super easy
Purchased item
Custom One Pet Portrait
"My partner love it!"
West & Willow store reviewsVisit store