Johanna O.
Just sizing didn’t work out a lot
Purchased item
Manhattan Black Strung top
"Did not fit whatsoever"
Boutine LA store reviewsSee product reviews
Patrick M.
Horrendous turnaround time and barely existent customer service. I genuinely thought they were just pocketing my money (including express shipping) and I’d receive NOTHING!
It look really good on my beautiful wife though tbh.
Purchased item
Black Ribbed Playsuit
"Like I said in my other review - excellent pr..."
Christopher W.
Can not reach them via multiple channels and email to exchange a larger size that was sent by mistake. Ordered a small and received an L
Purchased item
Pirate Black Shoreline Bottom
"Sorry to have to resort to this but I've sent..."
Brian H.
Was the first time purchasing from them and nothing fit. That's not a problem but I sent a note asking to exchange and heard nothing back. I mentioned I'd pay for the shipping. Very poor experience. Wouldn't recommend since they don't respond to an exchange request.
Purchased item
Rose Red Rush top
"Was the first time purchasing from them and n..."
Kylee E.
I tried to return them and no one ever got back to me
Purchased item
Manhattan Black Petite Bottoms
"The bottoms don’t fit good"
Mary Beth D.
Your customer service is nonexistent
Purchased item
Hot Pink Align Top
"Answer your customers"
Jc R.
Love the bikinis.
Purchased item
Pink Lace Trim Bow Underwear Top
"Perfect fit. More colors."
Leyna B.
Missing my oder and customer service is terrible.
Purchased item
Bay Red Chic 80's Bottoms
"I never got my order. I also emailed customer..."
Laura P.
Terrible customer service. The worst.
Purchased item
Strawberry Chic 80's Bottoms
"I wanted to return it, but I never got any so..."
Kylie O.
I love shopping at Boutine, they make everything so easy. The return process is great and the customer service is awesome.
Purchased item
Manhattan Black Double String Top
"I love this top! It is such a great black sta..."
Cory D.
Absolutely atrocious company to do business with. Fraudulent business, no accountability, no responsibility, nothing. Absolutely terrible
Purchased item
Hot Pink Trail Bottom
"By responding to your emails. This company se..."
Katherine B.
Been trying to get service for over a month without luck
Purchased item
Rose Red Ringer Top
"I've been trying to process a gift card issue..."
Spencer H.
Great
Purchased item
Sage Green Petite Bottoms
"Good product"
Brianda V.
I received the wrong order and it took forever to deliver 0/10
Purchased item
Laguna Blue Dainty Top
"Actually send the right order I got a black b..."
Ashleigh Y.
ZERO customer service! The email listed on the website doesn’t work. There is no phone number listed on the website and no one responded to my attempts to reach you via Instagram messenger either. Very disappointed!
Purchased item
Manhattan Black Off-Shore One Piece
"The one piece did not fit me right so I creat..."
Patrick M.
Your customer service is terrible. You sent the wrong size and won't respond to emails. Total rip off
Purchased item
Manhattan Ribbed High-Waist Bottoms
"They sent the wrong size and never answered e..."
Karl S.
Fast shipping!
Purchased item
Slate Blue Bikini Top II
"The quality is amazing. Very flattering!"
Manuel C.
Nice
Purchased item
Navy Blue Roped Playsuit
"Awsome"
Payton W.
Quick shipping and budget friendly prices
Purchased item
Pale Blue Bikini Top II
"Very good quality and feet very nice my favor..."
Libby D.
Never responded or helped me when my order was messed up
Purchased item
BubbleGum Chic 80's Bottoms
"Sent me the wrong size and never responded to..."
Kristyn F.
Horrible customer service
Purchased item
Sage Pink Chic 80's Bottoms
"Literally the worst customer service i have e..."
Aaron B.
Great initial contact, ordering was easy, delivery was quick.
Purchased item
Pirate Black Contrast Bow Bottom
"Easy ordering, quick fulfillment and delivery..."
Spencer H.
Horrible customer service!
Purchased item
Cocoa Lilly Across Bottoms
"I’ve sent email after email and no response b..."
Cody W.
Crap
Purchased item
Emerald Green Shimmer Stride Top
"Was delivered the wrong size and tried to ret..."
Reese C.
Love all fb bikinis
Purchased item
Sky Blue Chic 80's Bottoms - PREORDER
"Bottoms were a little big but so cute"
Eugenia P.
I would have loved to leave a better review, but unfortunately I have to give one star because I never received the item.
On the day my package arrived, I immediately emailed you to let you know the item was missing, but I never received a response. Since I was traveling at the time, I wasn’t able to follow up further.
Unfortunately, the item was not included in my order, and I never heard back from your team regarding this issue.
Purchased item
Rose Red Rio One-Piece II
"I would have loved to leave a better review,..."
Jaime E.
Company does not respond to my emails regarding my shipment never arriving
Purchased item
Hot Pink Bikini Top II - PRESALE
"Order never arrived and I tried a couple time..."
Taylor R.
horrible customer service. sent me the wrong order and 6 emails later. still haven’t gotten a refund. i’ve ordered so much but never again. such BS
Purchased item
Hot Pink Triple Strap Bottoms
"horrible customer service. sent me the wrong..."
Daniel P.
Zero customer service!
Purchased item
Taffy Pink Double String Top
"Never received the bottoms!"
Kinsey C.
I love how fast it arrives!
Purchased item
Hot Pink Bikini Top II - PREORDER
"it was so adorable!"
Victoria K.
Horrible costumer service , they never respond when they inevitably mess up your order. I have ordered from here at least 10 times and 4 of them have either never arrived or arrived incorrect and there is never anyone i ca get ahold of to fix it.
Purchased item
Malibu Blue Sail Top
"I never received my order so i couldn’t tell..."
Danielle H.
Lack of customer service if there’s an issue with your order.
Purchased item
Violet Scallop Bottoms
"Item never received, other items in order cam..."
Yuri S.
Terrible customer service.
Purchased item
Rose Red Strut Bottom
"Got sent the wrong size and never got a respo..."
Michael Z.
Never got it
Purchased item
Rose Red Retro One-Piece II
"I never received it!"
Matt L.
Was skeptical given mixed reviews about customer service, lost orders, etc but to date my wife and I have not experienced any issues. Orders have been shipped quickly, always made it on time, and the products are high quality. We love the sexy styling, vibrant colors, and wide selection of options.
Purchased item
Rose Red Retro One-Piece II
"Purchased for my wife as she hates traditiona..."
Zoe S.
Usually it’s great! Just my last order I never got it and never heard back when I reached out for help
Purchased item
Laguna Blue Bikini Top II
"I never received my order for the top or bott..."
Cindy H.
It just took a really long time to revive this order. Several weeks, almost a month.
Purchased item
Rose Red Chic 80's Bottoms
"This bikini top and bottom are great but defi..."
Diogo M.
The package did not arrive. I tried to contact the company and no one replied. This is a total scam, worst consumer experience ever.
Purchased item
Cocoa Brown Retro One-Piece II
"THE PACKAGE DID NOT ARRIVE. THERE WAS NO REFU..."
Matt C.
The fit was off on the top I received but it was a clearance so I wasn’t able to return.
Purchased item
Manhattan Black Twist Top
"One side was cut normal but the other was thi..."
Faina U.
Bought a swimsuit, the top came in the wrong size, I reached to see if they could send the right one. And they never reached out after me reaching out multiple times
Purchased item
Venice White Beachy Bottoms
"I got sent the wrong size. I reached out two..."
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