Shelby T.
Did not receive item and no response after several emails.
Purchased item
Malibu Blue Cayman One-Piece
"Unfortunately never received my item. I’ve em..."
Boutine LA store reviewsSee product reviews
Ariana A.
Timely delivery, great quality. Love this brand
Purchased item
Manhattan Black Club Top
"It was hard to tie correctly and hard to figu..."
Cristina M.
I love boutine LA. Bought my first top 11 years ago!
Purchased item
Manhattan Black Align Top
"Love love this top so much!!! Super cute and..."
Kacie C.
Your company doesnt answer your emails to initiate returns or exchanges. There is no phone number to ask for help either. The sizing is very off and I will never buy from this company again due to bad communication and such expensive pieces with no ability to return or contact someone.
Purchased item
Manhattan Black Chic 80's Bottoms
"Your company doesnt answer your emails to ini..."
John G.
No customer service, worst ever!
Purchased item
Rose Red Reverse Top
"Worst customer service ever! Returned this it..."
Breanna F.
poor response, unable to contact. i attempted to cancel my order several times and then get a refund afterwards when i received the incorrect item?? and i never heard back, ever
Purchased item
Venice White Pool Shorts
"i received black instead of white. i contacte..."
John R.
Horrible customer service.
Purchased item
Purple Chic 80's Bottoms
"My order never arrived. I’ve been attempting..."
Mikey N.
Easy to get around their website and buy.
Purchased item
Manhattan Black Dainty Bottoms
"Great Material"
Timon C.
.
Purchased item
Manhattan Black Accent top
"You didn’t send it to me, just charged me the..."
Quinn O.
Easy
Purchased item
Manhattan Black Ringer Bottoms
"Beautiful suit"
Michael W.
Easy shopping experience
Purchased item
Dusty Pink Off-Shore One Piece
"Really great suit!"
Andrew T.
Quick shipping!
Purchased item
Hot Pink Chic 80's Bottoms
"Great fit and construction. True to size. Lov..."
Emi T.
I emailed multiple times for a month to make a return and never got a single response and my time to return ran out. The company needs to establish a better system. Not happy and down lots of money.
Purchased item
Black Pores Chic 80's Bottoms
"I emailed multiple times for a month to make..."
Helena G.
Easy and quick
Purchased item
Pirate Black Contrast Bow Top
"Super cute!!"
Alyssa A.
I emailed tone change for a different size and never heard back from them! I emailed multiple times. The bathing suits are expensive and never once got a reply! Will never order from here again.
Purchased item
Black Pores Chic 80's Bottoms
"I emailed and dmed to exchange for a differen..."
Danika P.
Quality has significantly deteriorated
Purchased item
Blue Pores Around Top
"Quality has significantly deteriorated"
Harley T.
Super quick shipping and so many fun colors!
Purchased item
Hot Pink Pores Bikini Top II
"Fits perfect! Definitely wanting to buy more"
Kacie C.
Get a better return or exchange system.
Purchased item
Manhattan black Override Bottoms
"Get a better return system for size changes a..."
Luis S.
Very easy
Purchased item
Venice White Crew Top II
"Wonderful"
Sicely J.
Never disappointed with bout ur la! Best place to buy swimwear!! So flattering and good quality!
Purchased item
Manhattan Black Honeycomb Petite Bottoms
"Fit amazing"
Julia B.
App is pretty easy to navigate and package came nicely and fast
Purchased item
Sky Blue Chic 80's Bottoms
"They fit very well and dont move easily. The..."
Val K.
Wanted an exchange, reached out several times, never heard back from anyone.
Purchased item
Hot Pink Two Strap Bottoms
"Reply to my request to exchange the buttoms...."
Paul G.
No phone, one response to 1 st email then when you discovered there was a problem never answered next 4 or 5 emails.
Now working with credit card company to strike charges
Purchased item
Manhattan Black Bikini Top II
"Medium and Large were same size"
Mae C.
My bikini fit well but I’m not happy with how my bottoms came. I’ve work them multiple times and the second time I wore them they seemed so baggy in the front and felt very lose. My top was perfect but bottoms were lose over time and now I can’t wear them.
Purchased item
Hot Pink Bikini Top II
"The top fit me good"
Theo Q.
We generally love the products we get from you. We've had one item break and one not fit but overall things fit my fiance really well.
Purchased item
Venice White Petite Bottoms
"The sizing is inconsistent compared to other..."
Anastazia P.
Sizing is a joke.
Purchased item
Hot Pink Crew Top II
"I ordered an xl…. My medium from last year ha..."
Justin P.
I have bought 6 things here across three separate orders. But support is atrocious. Have tried to reach out 5 times to get support for a defective item and have not heard a peep back. I am about ready to submit a chargeback on my card for the purchase because this is just rediculous!
Purchased item
Wild Orange Reverse Top
"Just ok"
Chanel P.
Horrible
Purchased item
Ocean White Radar One Piece
"Horrible swimsuit fits horribly I emailed you..."
Jeff B.
Perfect
Purchased item
Rose Red Chic 80's Bottoms
"Looks great"
Veronica S.
I love boutine styles and suits- but was surprised at the lack of customer service when the suits are not necessarily cheap to buy.
Purchased item
Manhattan Black Ringer Top
"It broke immediately while trying it on- the..."
Francesca P.
horrible customer service
Purchased item
Sage Green Petite Bottoms
"The worst customer service. I ordered a size..."
Colin K.
Terrible. Tried to return item and never received return instructions or label. Now I’m stuck with bikinis that don’t fit and can’t return them. Absolutely horrible customer service.
Purchased item
Hot Pink Crew Bottoms
"Reaches out numerous times about returning th..."
Bryce G.
The website and app were very easy to navigate, shipping was fast and efficient, and the packaging was cute and appealing.
Purchased item
Sage Green Petite Bottoms
"Instantly my girlfriend’s favorite bikini! Pe..."
Tran E.
Easy to track. Great communication
Purchased item
Sage Green Bikini Top II
"Love the top! Perfect fit- sexy and showy."
David T.
very complicated to return so I had to keep it
Purchased item
Aquamarine Retro One-Piece
"brand is printed too large and did not like t..."
Alexander G.
Never responded back to me with issues
Purchased item
Aquamarine Across Bottoms
"Crappy product that I needed to return due to..."
Bryan J.
Never got my package
Purchased item
Bay Red Retro One-Piece
"Never got my package"
Bronwyn K.
not good customer service
Purchased item
Onyx Shimmer Bikini Top II
"if you are any bigger than a c cup you are go..."
Braden W.
Never received my refund from my return
Purchased item
Hot Pink Bikini Top II
"Looks great!"
Jadyn T.
I love both of my swimsuits
Purchased item
Sage Green Bikini Top II
"I love the way it fits. Is super soft and fit..."
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