Julie A.Verified
Have to pay to return item to china. The whole experience is awful
Purchased item
Summer Dresses – Effortless Comfort for Casual Getaways
"This is not the same as the dress advertised!..."
Montford & Co store reviewsSee product reviews
R D.Verified
Poor
Purchased item
Waterproof Leather Winter Riding Boots for Women
"The items colour was not as expected. The lea..."
Jeanette P.Verified
Extremely poor service, never reply to any email or requests to return my purchases! I would never recommend or use this company again
Purchased item
Waterproof Leather Winter Riding Boots for Women
"Terrible service!! Emailed several times to r..."
Louise S.Verified
Lengthy delivery time and the fact that I was unaware that boots were not dispatched from the UK
Purchased item
Shipping Protection
"Took a long time to arrive and I had not real..."
Mike B.Verified
Kept informed of delivery
Purchased item
Outdoor Slip-On Walking Shoes – Flexible Comfort for On-The-Go
"Easy to order and arrived when stated.
Comfer..."
Amanda T.Verified
No response on returns process
Purchased item
Leather Clogs – Adjustable Buckle – Casual Comfort Slip-On
"I sent an email asking about the returns proc..."
Michelle M.Verified
No words
Purchased item
Women's Oversized Sweater
"No words"
Paula J.Verified
crap
Purchased item
Shipping Protection
"give what you advertise . it was ribbish"
Nikki S.Verified
Customer service appalling
Purchased item
Waterproof Winter Riding Boots for Women
"Dreadful quality. Described as leather. They..."
Moira W.Verified
I would never order from them again. I ordered trainers thry said it was a UK size 8, they certainly weren't. They were like a tight size 7. I asked about returns, as there was nothing on their website. You had to send it them back to China, no where was that stated on their page. I argued the point. I got a 50% refund and got to keep the trainers, that are no use. Dont waste your money buying from them.
Purchased item
Your Free Mysterious Gift
"Didn't want a free gift. There should be an o..."
Stephen D.Verified
Excellent
Purchased item
Men’s Outdoor Slip-On Shoes – Rugged Sole – Casual Trail Style
"Great shoes comfortable
And when I get gout..."
Kate C.Verified
Bad
Purchased item
Men's chelsea boots durable ankle boots
"These are far too small. I am still waiting f..."
Mrs K.Verified
Montford and Co is dishonest. Frustrating. Disappointing.
Not to be trusted.
Will never shop with them again. All reviews say the same. 1 star is too generous.
Purchased item
Waterproof Winter Riding Boots for Women
"You could improve by - having human customer..."
Carrie H.Verified
Wouldn’t refund
Purchased item
V-Neck Blouse – Short Sleeves – Effortless Casual Style
"Cheap nasty material"
Ellie T.Verified
Would not respond to multiple emails to return
Purchased item
Men’s Outdoor Slip-On Shoes – Rugged Sole – Casual Trail Style
"Tried to sent these items back however they d..."
Jackie A.Verified
Would not give full refund
Purchased item
Waterproof Winter Riding Boots for Women
"Boots not leather as described.
Will never b..."
Lorraine P.Verified
As stated. Long delivery time with frequent apologies but missed the two occasions I planned to wear it.
Purchased item
Satin Maxi Dress – Halter Neck – Elegant Wedding Guest Look
"Poor fabric quality and finish of back seam w..."
Walter H.Verified
Offered 50% refund which was easier than returning which would have been at my cost
Purchased item
Shipping Protection
"Sorry to say but very disappointed with these..."
Kathleen R.Verified
Helpful but shoes not great
Purchased item
Moccasins - Elegant Everyday Comfort
"The shoes are fine. Not quite Clarke's but b..."
Jack J.Verified
The product was not what it is supposed the be, the quality is terrible. Not only that it took them ages to come
Purchased item
Chelsea Boots – All-Day Comfort for Everyday Wear
"The material of the boots is terrible, these..."
Derrek O.Verified
Shopping online was easy but the delivery and dealing with customer service is difficult. They take the money easy but dosent provide easy service. Once they have your money, you just have to play by their rule. The item doesn't ship from UK which they don't state in their website
Purchased item
Men’s Loafers – Tassel Detail – Smart Casual Everyday Wear
"Shoe went bad after just one wear. Feels very..."
Sharon T.Verified
Delivery was very slow but other than that no problems.
Purchased item
Cropped Cardigan – Cozy Autumn Sweater for Women
"It’s such a lovely colour and good quality...."
Valerie N.Verified
ABSOLUTELY DISGUSTING FROM BEGINNING TO END.
Purchased item
Orthopedic Moccasins - Elegant Everyday Comfort
"Thiis product came from CHINA. i did not reai..."
Paul I.Verified
Montford & Co is a con
Purchased item
Men's chelsea boots durable ankle boots
"Refund me.
Absolutely con.
Wish I never order..."
Lucy H.Verified
Terrible as didn't realise product was coming from China, completely missed Christmas (it was a christmas present) and I'm still waiting for a Refund.
Purchased item
Waterproof Winter Riding Boots for Women
"I purchased a pair of Riding Boots for a Chri..."
Anne M.Verified
Delivery took longer than expected
Purchased item
Shipping Protection
"The materials were poor quality which made it..."
Dawn R.Verified
Absolutely, terrible!
Purchased item
Waterproof Leather Winter Riding Boots for Women
"Stop advertising and selling cheap, nasty syn..."
A L.Verified
Won’t shop with you again total scammers
Purchased item
Shipping Protection
"It took for ever to come and kept saying it w..."
Carol C.Verified
Terrible
Do not buy from this company
Purchased item
Shipping Protection
"Tell the truth
All comes from china and you c..."
Ana V.Verified
Can’t return unless I spend a lot of money sending it back to china. Sold as if it’s a European based company.
Purchased item
Linen Pants – Drawstring Waist – Relaxed Fit
"Quality is absolute rubbish. Describes as lin..."
Ellie J.Verified
I tried to tried to return the item and emailed your support team several times and never got a response
Purchased item
Ankle Boots – Low Square Heel – Chic Winter Style
"I tried to return the item but never got a re..."
Eleanor B.Verified
Found conversation via email challenging.
Purchased item
Waterproof Winter Riding Boots for Women
"The boots took longer to arrive than expected..."
Linda G.Verified
Tried to get return shipping since I felt the quality was poor and it wasn’t what was described. Customer Service is dragging their feet and asking for pictures. Their stated return criteria sounds good until you try and return an item!
Purchased item
Hooded Fleece Jacket – Cozy Warmth for Autumn to Winter Wear
"Better sizing and better quality. Lining was..."
Rachel W.Verified
Dis honest seller. Selling products labelled as leather when in fact they are plastic. Listing did not state this. Would not uphold my complaint or accept responsibility to pay for return. Blatant lying on listing and terrible customer service. AVOID
Purchased item
Waterproof Leather Winter Riding Boots for Women
"You could stop mis labelling items as leather..."
Mano R.Verified
Absolute nightmare
Purchased item
Denim Jacket – Distressed Look – Oversized Street Style
"You should close your scam shop and refund al..."
Joanne D.Verified
The order took weeks to arrive & I did not realise they were coming from abroad! Poor quality & expensive!
Purchased item
Orthopedic Moccasins - Elegant Everyday Comfort
"The good bit, they look nice. Very lightweigh..."
Sharan M.Verified
Long delivery time
Purchased item
Leather Clogs – Adjustable Buckle – Casual Comfort Slip-On
"Very poor quality, took them to a charity sh..."
Andrew H.Verified
Delivery experience including updates could have been better
Purchased item
Men's Sneakers Canvas Slip-On
"Met expectations and look exactly as promoted..."
Wesley A.Verified
Still waiting on refund from 3 months ago.
Purchased item
Shipping Protection
"Not an orthopaedic shoe. Cheap rubbish.
Almos..."
Justin P.Verified
Packaging could have been better
Purchased item
Hooded Dress – Knit Fabric – Casual Everyday Style
"Lovely garment"
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