David K.Verified
Again too long delivery time
Purchased item
Breathable Knit Sneakers – Lightweight Comfort for Daily Activities
"Much too long delivery time"
Montford & Co store reviewsSee product reviews
Sophie W.Verified
Poor customer service, slow delivery time and poor quality products
Purchased item
Chelsea Boots – All-Day Comfort for Everyday Wear
"Absolutely terrible quality. They fell apart..."
Naheed A.Verified
Bad customer service. Each time I asked for an update, they sent me a similar monotonous email. Not personalised at all. Communication was extremely poor.
Purchased item
Chelsea Boots – All-Day Comfort for Everyday Wear
"Absolutely atrocious service. This was a gift..."
Debbie S.Verified
I have nothing to say.
Purchased item
Hooded Cardigan – Plush Warmth for Cozy Autumn and Winter Days
"It was ok. Not as soft and plush as it appea..."
Deena S.Verified
The item that I ordered back in February still has not been delivered to me.
Purchased item
Shipping Protection
"I have not received my order yet so therefore..."
Alexis N.Verified
Con artists selling very cheap poor quality goods which are all the size of children's clothing and not over locked correctly! Never ever buy from these people
Purchased item
Jacket – Elegant Comfort for Stylish Autumn Outings
"Maybe make it in the right size ! And not poo..."
Nick B.Verified
pfft
Purchased item
Men's Tailored Jacket - Classic Style for Everyday Wear
"this is probably the worst product i have eve..."
Patricia D.Verified
See previous comments
Purchased item
Floral Midi Dress – Effortless Elegance for Summer Outings
"By advising potential customers when ordering..."
Suzanna Yahya N.Verified
Customer service didn’t even follow your website rules to return items that were incorrect.
Purchased item
Waterproof Rain Jacket – Stylish Comfort for Everyday Adventures
"I was sent the wrong size so it does not fit...."
Derek C.Verified
Garbage, cheap, dishonest. Literally throwing this order in the trash now.
Purchased item
Lightweight Linen Set – Effortless Style for Summer Outings
"Wow... where to start... firstly, the sizes a..."
Lisa B.Verified
I needed to exchange my order for a different size and unlike other experiences I've had this exchange was so fast and so easy!
Purchased item
Shipping Protection
"Looks and feels like a silky dream! I can't w..."
Laura J.Verified
I need a return label
Purchased item
Shipping Protection
"I received 2 of the exact same outfits!! I ne..."
Matthew K.Verified
They sent the wrong size and want me to pay for the return
Purchased item
Chelsea Boots – All-Day Comfort for Everyday Wear
"They sent the wrong size and I want to return..."
Gretchen S.Verified
Cannot wear the item because it was so small, yet no one mentions returns
Purchased item
Hooded Casual Jacket – Cozy Comfort for Everyday Outings
"Unable to wear the jacket because it is sizes..."
M O.Verified
Kept me informed of delivery updates
Purchased item
Wide Leg Jeans – High Waist – Effortless Street Style
"Best jeans I've bought in a long time. Super..."
J K.Verified
Really bad experience from start. Now sent photos of misleading info multiple times and still not resolved the issue. I want to return the item and get full refund but they want me to pay return cost to China (while they misleading their customer).
Purchased item
Trench Coat – Lightweight Comfort for Everyday Style and Travel
"Describe the fabric whatever it is. It says c..."
Roxanne T.Verified
Dress wrong color and way too big you are not telling me how to return !
Purchased item
Maxi Dress – Effortless Elegance for Summer Events and Gatherings
"Dress is too big wrong color sent picture try..."
Lesley B.Verified
Due to the delay in receiving a credit, I am not particularly impressed.
Purchased item
Summer Dresses – Effortless Comfort for Casual Getaways
"I have already emailed that the dress was not..."
Susan T.Verified
Great customer service. Product was what was expected.
Purchased item
Maxi Dress – Effortless Elegance for Summer Events and Gatherings
"Was a bit longer to get here. bUT the staff w..."
Sean G.Verified
Poor service
Purchased item
Shipping Protection
"Sent wrong size boots poor service"
Becky G.Verified
Not impressed at all. Sweaters are nothing like was advertised. The purple is not bright. And the fabric isn't fuzzy like the photo. The neckline is very high, unlike the photo. I feel like I'm being choked.
Purchased item
Shipping Protection
"Not impressed at all. Sweaters are nothing li..."
Sheila G.Verified
Read the review
Communication is abysmal
Purchased item
Padded Jacket – Slim-Fit Cut – Chic Winter Outing Style
"This jacket was WAY Too SMALL !!
No invoice i..."
Leena H.Verified
I have not heard from the company for a few business days about returning the dress I have ordered.
Purchased item
Maxi Dress – Flattering Fit for Effortless Everyday Style
"Unfortunately, this dress is not the color I..."
Tricia S.Verified
Took forever. Bad sizing. Not even in the ballpark close. No refunds. Awful
Purchased item
Chic Two-Piece Set – Effortless Style for Summer Outings
"It was a size 2 compared to a size 16. Nothin..."
Mary Ellen B.Verified
All was fine, except delivery took longer than expected.
Purchased item
Blouse – V-Neck, Long Puff Sleeves – Elegant Office Style
"I always wear an XL, this blouse is a little..."
Kim A.Verified
Definitely taught me a lesson to not purchase anything from an overseas distributor in which I have to pay almost as much that the item was worth to ship it back in order to get a refund.
Purchased item
Maxi Dress – Effortless Elegance for Summer Events and Gatherings
"The Maxi dress drug no less than 4 extra inch..."
Jess W.Verified
To.many emails. I expected a lightweight Quality jacket
Purchased item
Padded Jacket – Slim-Fit Cut – Chic Winter Outing Style
"Jacket is tiny ,more suitable for a child .Ma..."
Georgina H.Verified
The returns process is a nightmare
Purchased item
Chelsea Boots – All-Day Comfort for Everyday Wear
"The boots are of low quality and I’m very dis..."
L.Verified
Not received what I ordered
Purchased item
Shipping Protection
"I haven't been sent the correct order. I orde..."
Olivia J.Verified
Customer service is good however the website is a complete fraud. Sending items from China and claiming they are environmentally sustainable! Photoshopping high end brand photos and making it look like they are selling them. Will never buy from here again and help others avoid it!
Purchased item
Chelsea Boots – All-Day Comfort for Everyday Wear
"Stop impersonating high quality brands by sub..."
Jacqui B.Verified
Fabulous thanks
Purchased item
Maxi Dress – Effortless Elegance for Summer Events and Gatherings
"Love the dress,havnt had chance to try on pro..."
Kathy M.Verified
Original order was delayed so shipping time was longer than expected.
Purchased item
Shipping Protection
"Delivery was delayed but communication was go..."
Samantha R.Verified
Poor communication
Purchased item
Cocktail Dresses – Flattering Elegance for Special Occasions
"Cheap flimsy fabric. Will try and return it."
Timothy T.Verified
Horrible
Purchased item
Quick-Dry Swim Trunks – Stylish Comfort for Beach Getaways
"The product that arrived was cheaply made and..."
Penny K.Verified
Same
Purchased item
Waterproof Riding Boots – Superior Warmth for Winter Adventures
"The boots are cute, but they run small so the..."
Ms C.Verified
GOOD TO START WITH BUT NO CORRESPONDENCE ABOUT REFUND
Purchased item
Waterproof Riding Boots – Superior Warmth for Winter Adventures
"PLEASE CAN YOU SEND ME MY REFUND, THE BOOTS H..."
Karen W.Verified
It took a month to get here. That's a long time.
Purchased item
Summer Dresses – Lightweight Comfort for Casual Outings
"The fabric is not very good quality. Maybe I..."
Marion C.Verified
No communication from you I am just left in limbo about everything!
Purchased item
Shipping Protection
"My order took weeks to get here and I did not..."
Anita W.Verified
Waited weeks to receive a rubbish plastic soled, fake leather and cheap zip boots which we can’t return - to China… not as advertised Google needs to sort out its sponsored ads
Purchased item
Waterproof Riding Boots – Superior Warmth for Winter Adventures
"It’s a rubbish product. Not as advertised and..."
Cleiton L.Verified
The items took longer to be dispatched, but apart from that a good experience
Purchased item
Shipping Protection
"Both items that I ordered arrived together an..."
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