Jenny D.Verified
Easy
Purchased item
UrbanCross-Pro
"I like the bike from outside to the way it dr..."
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Ramiro S.Verified
Free shipping, fast, perfectly packed
Purchased item
UrbanGlide-Standard
"Awesome bike for the price"
Luis A.Verified
I would like to rate this higher but the customer service is awful
Purchased item
UrbanGlide-Pro
"The rear brake is not working properly and I..."
Timothy W.Verified
The after sales service has been non existent
Purchased item
GrandTeton-Ultra
"The after sales service has been non existent"
Firas H.Verified
non existent
Purchased item
GrandTeton-Pro
"answer phone, respond to email, reply on chat..."
Mervin V.Verified
Quick response and good customer service!
Purchased item
UrbanCross-Pro
"Highly recommended! very good quality riding..."
Eric B.Verified
Awesome company
Purchased item
UrbanCross-Pro
"Very happy with bike! Just what I needed. Eas..."
John C.Verified
All I have to say about the shopping experience is that it went very well
Purchased item
UrbanCross-Ultra
"Delivery time was very good. The company went..."
Brady L.Verified
G
Purchased item
UrbanCross-Pro
"It's great! I love it!"
Anthony J.Verified
Customer service could improve, the phone number doesn’t really work and email response is very slow . Needs improvement
Purchased item
GrandTeton-Pro
"This bike is absolutely beautiful, it rides r..."
Rob D.Verified
Easy to buy it but can't get anyone to answer any questions
Purchased item
UrbanGlide-Standard
"I like the bike, just 15 miles but have reach..."
Louis D.Verified
lol
Purchased item
Cycanon
"LOL"
Tony D.Verified
This bike was previously opened and returned. The Allen wrench set was missing. There were two keys instead of three keys and the two keys were in two different places. There was no literature or instructions or owner's manual. I partially assembled the bike. I did not put the pedals on. I pressed the buttons but the bike did not turn on. I charged it overnight and it still has not turned on. I tried to contact support but the support button on the website does not work. I've sent an em
Purchased item
UrbanGlide-Ultra
"This bike was previously opened and returned...."
Ron H.Verified
excellent
Purchased item
GrandTeton-Pro
"excellent price with Internet coupon. Bike i..."
David J.Verified
Felt a little impersonal. Also having trouble registering the bike in my phone. The QR code does not scan well.
Purchased item
UrbanCross-Pro
"I like the bike a lot. The e assist is smooth..."
Hossep O.Verified
Overall great experience
Purchased item
Thickened Protection Sports Kneepad
"Excellent product"
Keith F.Verified
It was good but I am still having trouble getting the app to connect.
Purchased item
UrbanGlide-Ultra
"My new Urbanglide ultra is top quality! It ha..."
MarkVerified
Great
Purchased item
UrbanCross-Pro
"Well thought out Ebike, with quality componen..."
Michael D.Verified
False advertising, no response to my request for clarification. Will return the E-Bike or ask for replacement with Bafang Motor.
Purchased item
UrbanGlide-Ultra
"The Urbanglide Ultra was not delivered with t..."
Eric L.Verified
Delivery was FAST! Tech support got back to me same day on an accessory inquiry.
Purchased item
GrandTeton-Ultra
"Way better than expected. Fit & finish is pre..."
Todd G.Verified
Great price point for the quality and the customer service I received was awesome as well. Thank you guys
Purchased item
UrbanCross-Pro
"Bike looks better in person than it does onli..."
PavelVerified
No complains
Purchased item
UrbanCross-Pro
"just one little thing.. the walk assistance c..."
Colin B.Verified
Easy. Simple.
Purchased item
GrandTeton-Pro
"Bike arrived quick and was extremely well pac..."
Cliff S.Verified
Ordering was Simple and the bike shipped quickly and is everything I hoped it would be.
Purchased item
GrandTeton-Pro
"I have been researching Vanpowers Grand Teton..."
Zachary R.Verified
Straight forward process.
Purchased item
GrandTeton-Ultra
"Great experience, the front disc was slightly..."
Arlyn S.Verified
Incredible deal. Great experience
Purchased item
UrbanGlide-Standard
"I bought 2 Urbanglide Standards for me and my..."
Thomas E.Verified
Buying process was smooth.
Purchased item
GrandTeton-Ultra
"I’m beginning to regret not completing my ret..."
Joel G.Verified
Good product fast shipping
Purchased item
GrandTeton-Ultra
"Great machine at a great price. I highly reco..."
Alvin L.Verified
It was very enjoyable 😉
Purchased item
GrandTeton-Ultra
"I’ve been searching for the perfect e-bike, a..."
Daniel V.Verified
Great business item was in perfect conditions fast shipping. Very informative I had no issues.
Purchased item
GrandTeton-Pro
"Great fast good looking strong mountain bike...."
Emilio P.Verified
Easy online shopping and I received what I ordered. The only complaint is receiving an offer of $200 less in price after I bought the bike .
Purchased item
UrbanCross-Pro
"Great bike, very quiet and awesome to ride.
E..."
Bill T.Verified
Great experience so far. Love the bike
Purchased item
GrandTeton-Pro
"I purchased this bike and it was delivered wi..."
Brett W.Verified
The shopping experience was Quick and easy.
Purchased item
GrandTeton-Pro
"Arrived on time, Well packaged and the bikes..."
John Rez R.Verified
App won’t register frame
Purchased item
UrbanGlide-Ultra
"Easy to assemble. High quality parts used all..."
Kevin K.Verified
Easy
Purchased item
GrandTeton-Pro
"Super cool!"
Julian M.Verified
Easy process fast and free shipping and best part , No taxes.
Purchased item
GrandTeton-Pro
"I ordered 2 bike for my kids and the quality..."
Ronald R.Verified
zero responsiveness on customer service, lousy battery, no accessories available to purchase. Can't buy a second battery, can't buy fenders. Seriously? The lack of real time customer service and communication is terrible. Sorry I purchased.
Purchased item
GrandTeton-Ultra
"Bike arrived. I assembled and started using..."
Robert S.Verified
at 73 years old i am new to E-bikes so i took my Son's advice and settled on this bike and other reviews where favorable. I had trouble getting the bike to register to the VanLife app that comes with it, but after a few e-mails with VanPowers staff they where able to register it for me.
Purchased item
UrbanGlide-Standard
"I have only ridden it about 10 miles so far...."
Andrzej G.Verified
Fast and easy.
Purchased item
UrbanGlide-Ultra
"Last year I bought used Addmotor M-80. 😃
Vanp..."
James Hughes H.Verified
Good at answering questions via email!
Purchased item
GrandTeton-Ultra
"Super fun bicycle! Everything one needs. I..."
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