Gary J.Verified
Customer service was not good at all.
Purchased item
UrbanCross-Ultra
"The style, color and overall appearance of th..."
VANPOWERS store reviewsSee product reviews
Bradley E.Verified
Straight forward, surprised about the discount and made me question it at first but glad I went for it
Purchased item
GrandTeton-Pro
"Love it, glad I bought it. I dont have a car..."
C. Christopher A.Verified
Easy checkout, incredibly fast shipping and they checked in on me to make sure I received out promptly and everything was good to go.
Purchased item
GrandTeton-Pro
"I'm not small. I'm 6' and 280lbs. When decid..."
Tyrone P.Verified
Quick delivery.
Purchased item
GrandTeton-Pro
"Great bike so far."
Gary A.Verified
See above
Purchased item
UrbanGlide-Standard
"Update (7/16) - I am willing to update to 3 s..."
Rodney P.Verified
Customer service is lacking, I've called many times without getting a person, no return call. I've emailed about 5 or 6 times with one unacceptable response. Very disappointing
Purchased item
Cycanon
"The website claims this bike will go 85 miles..."
Allan J.Verified
Easy to order- fast delivery
Purchased item
UrbanGlide-Pro
"I think the bike looks and rides well. Unfor..."
Jose M.Verified
no response to my request for assistance
Purchased item
UrbanCross-Ultra
"Front tire arrive flat and the gears needed a..."
Douglas M.Verified
bad bike set up but once resolved bike is good
Purchased item
UrbanGlide-Standard
"bike is great and a great value.. The bike wa..."
Craig P.Verified
Shopping was fine. Delivery was fine. Service is non existent.
Purchased item
UrbanGlide-Pro
"We love both bikes but customer service is no..."
Daniel J.Verified
They do not respond to customer support emails/requests.
Purchased item
UrbanGlide-Pro
"Bike seems very solid. Easy to put together...."
David C.Verified
All great
Purchased item
UrbanCross-Pro
"I love it!! but was wondering if there is a..."
Israel L.Verified
Technical support is terrible. They answer emails from china time zone after days of waiting the ask the same questions over and over again, excuses about technicians not available and no solucion at all.
Purchased item
UrbanGlide-Standard
"I couldn't register the bicycle with the fram..."
Shavorn C.Verified
No experience did not speak to anyone about issues
Purchased item
UrbanGlide-Standard
"Bike is malfunctioning"
Rex A.Verified
When I first considered adding another electric bike to my growing collection, I was torn. After all, how many bikes does one person really need? But everything changed the moment I saw a picture of this bike online—I couldn’t stop thinking about it. It completely captured my attention and lingered in my mind long after that first glance. With a tempting return policy—try it for a few weeks and send it back if it’s not love—I decided to take the plunge.
When my new bike arrived, I was pleasantly
Purchased item
UrbanCross-Pro
"When I first considered adding another electr..."
Emile S.Verified
Delivery was on time
As promised
Purchased item
GrandTeton-Pro
"Very nice bicycle I really enjoy riding it
V..."
Hattie W.Verified
Poor customer service.
Purchased item
UrbanGlide-Standard
"Missing pieces. Customer service is not helpf..."
Malaki V.Verified
Customer service is horrible I have been waiting for a response since June 9 and haven’t been able to ride my bike due to a factory defect. If I could I would’ve of never bought this bike.
Purchased item
GrandTeton-Pro
"Tires went flat after my first ride (which wa..."
Andrii D.Verified
Zero support
Purchased item
GrandTeton-Ultra
"The rear derailleur and front brake were not..."
Paul B.Verified
Ordering and shipping was fast
Purchased item
UrbanCross-Pro
"This was a purchase for my partner. She loves..."
Thomas D.Verified
Thx
Purchased item
UrbanGlide-Pro
"Best bike for the price! This is my 7th e bik..."
Kristopher K.Verified
Sent in an email and never got a response about the tube
Purchased item
UrbanCross-Ultra
"Bike came with a flat tire.
But has been gre..."
Michael P.Verified
Incredible discount for the quality, thanks!
Purchased item
UrbanCross-Pro
"Two weeks in and I'm loving this bike! The cl..."
Christopher S.Verified
Bike broke in about 20 feet. Zero support.
Purchased item
UrbanGlide-Ultra
"I called all of the phone numbers I could fin..."
Jim S.Verified
Customer service makes me email, emails are slow and unresponsive. It’s almost been a month and I have received no customer service from you.
Purchased item
UrbanGlide-Standard
"I need customer service, I don’t understand w..."
Kevin B.Verified
Order arrived pretty quickly!
Purchased item
GrandTeton-Pro
"Haven't had time to do much riding but the bi..."
Ashish V.Verified
Great offers and fast shipping
Purchased item
UrbanGlide-Standard
"Hi Vanpowers Support Team, i have been trying..."
Daria T.Verified
Almost two weeks since I contacted customer service and no help yet so at this point I'm feeling like I'm just going to be stuck with a broken bike.
Purchased item
UrbanGlide-Standard
"Front breaks and screen were shipping without..."
Luis A G.Verified
Great bi
Purchased item
UrbanCross-Ultra
"Great bike, I am loving it so far. The only i..."
Memet M.Verified
Very good
Purchased item
UrbanCross-Pro
"Excellent"
James D.Verified
Great bike and customer service has been great.
Purchased item
UrbanCross-Ultra
"The bike is great! I've ridden about 30 miles..."
Maynor S.Verified
Easy shopping experience, and the shipping was errorless. Thank you.
Purchased item
GrandTeton-Pro
"What a great bike. My son and I love it. Than..."
Trent G.Verified
I realize that I had the wrong bike for what I needed and Vanpowers service team really did a good job helping me make sure that I could return the one bike and swap it with the other Grand Teton bike.
Purchased item
GrandTeton-Pro
"I really love my grand Teton Pro bike. I comm..."
Manuel H.Verified
I was suppose to be credited money because it went on additional discount the next day after I purchased. I emailed many times. Got one response that they were to busy and try again later. Still haven’t taken it out of the box but customer service is horrible.
Purchased item
UrbanGlide-Standard
"Just started using the bike and it works grea..."
Kuohsiang H.Verified
Slow response to support
Purchased item
GrandTeton-Pro
"Wheel was damaged, also the headlight housing..."
O.Verified
Defective bike. No return communication from Vanpowers after two weeks of numerous outreaches from me.
Purchased item
UrbanGlide-Pro
"The bike arrived two weeks ago defective. No..."
Bryan W.Verified
Great product, great customer service = great experience!
Purchased item
UrbanGlide-Standard
"Another great experience with Vanpowers! This..."
Michael D.Verified
Very smooth shopping experience. Everything went well.
Purchased item
GrandTeton-Pro
"I'm loving the quality and value of my new Gr..."
Craig B.Verified
No response to my questions on chat gives me concerns about warranty and what will happen if I need support
Purchased item
GrandTeton-Pro
"The bike is very nice. Seems pretty high end..."
Leo A.Verified
Very easy no hustle and shipping is fast !!!
Purchased item
UrbanCross-Ultra
"I took my first ride with this ebike on a 20%..."
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