JamesVerified
Purchasing the bike was easy, but I still have yet to see if I have any issues. How easy it will be to speak with someone.
Purchased item
UrbanCross-Pro
"I love the bike, it feels high quality, it ha..."
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Nino R.Verified
The shopping and product are amazing! however instructions are lacking. Refer to me initial review.
Purchased item
UrbanCross-Pro
"When I received the bike, I was so excited. T..."
Shawn S.Verified
I had one challenge with the throttle, so I reached out by email to your service team. That responded in a timely manner and were very helpful.
Purchased item
UrbanGlide-Standard
"The bike has been a really great bike for cru..."
Robert H.Verified
Great experience FAST shipping and amazing packaging.
Purchased item
GrandTeton-Ultra
"Ive purchased many bikes but never received o..."
Christian R.Verified
fast shipping with updates
Purchased item
GrandTeton-Ultra
"It's been a great bike"
Mark SchneiderVerified
Great. Fast shipping and good customer support.
Purchased item
UrbanGlide-Standard
"It is a well built bike. My daughter is very..."
Tomas V.Verified
Muy buena compra
Purchased item
UrbanCross-Ultra
"Es muy buena bicicleta solo que me encantaría..."
Quinn S.Verified
Easy to work with. Shipped quickly. I actually had to go to fedex to pick it up or shipping would have taken 5 days longer than quoted. This way it was only 2 days past. Most of it was my fault. I started with the wrong ship to address. Everyone worked really hard to make it work out. So I’m happy!
Purchased item
GrandTeton-Ultra
"I’ve had it about a week a put on about 200 m..."
Phil Y.Verified
Excellent
Purchased item
GrandTeton-Pro
"Love it."
Marvin J.Verified
Shipping was fast and the $700 dollars off the purchase price was also great.
Purchased item
GrandTeton-Ultra
"I love the bike, this is my 2nd Ebike but my..."
Hunter H.Verified
I bought it about two-three weeks ago and I still haven’t been charged, other than that everything’s good
Purchased item
Cycanon
"Works great"
Mark S.Verified
Bad service and support
Purchased item
GrandTeton-Pro
"The bike has been showing an error code. The..."
Justin K.Verified
Quick shipping, easy to put together
Purchased item
UrbanGlide-Pro
"Only 50 miles on it so far, but it’s been gre..."
Jim F.Verified
Received the UrbanCross-Ultra ebike within 4 days from ordering. Very simple to assemble: front wheel, pedals, and seat post. Was amazed that I didn't have to adjust the derailleur. It functioned perfectly right out of the box.
Purchased item
UrbanCross-Ultra
"I will use this bike mainly as a road bike. A..."
Steven A.Verified
Fast and easy buying experience
Purchased item
GrandTeton-Pro
"I have canon dale and Utopia bikes also that..."
Lisa G.Verified
I said it all in the previous comment.
Purchased item
UrbanCross-Ultra
"I like the bike. It was fairly easy to put to..."
Aditya B.Verified
support sucked - I have the emails
Purchased item
GrandTeton-Pro
"Excellent bike! Terrific value for money!..."
Matthew D.Verified
I bought two bikes both are excellent. Would definitely recommend Vanpowers to anyone looking to buy an e-bike.
Purchased item
Cycanon
"Bought the cycanon for my wife. She loves it...."
Gabriele G.Verified
Bike arrived in 3 days the fastest bike delivery I ever had
Purchased item
GrandTeton-Ultra
"It's amazing bike I love it totally differen..."
Danny T.Verified
Great customer service. fast shipping,
Purchased item
UrbanGlide-Standard
"Great build quality, feels very sturdy. Very..."
Derek M.Verified
Fast shipping
Purchased item
GrandTeton-Pro
"Great bike so far. Well made and having so mu..."
Aaron W.Verified
They applied a discount code after purchase. Shipped fast. Robust setup guides.
Purchased item
UrbanCross-Ultra
"I've only racked up about 30 miles so far, bu..."
Donna C.Verified
Shopping with them has been good. The shipping was a bit confusing and it arrived a couple of days late but it got here in great shape.
Purchased item
UrbanGlide-Standard
"I am mostly happy with this bike. One thing t..."
W K.Verified
I feel I got a great value for the price. I would like to register the bike but I haven't seen any wording on that. The shipping was fast and the packaging was excellent.
Purchased item
Cycanon
"This bike handles well with the 20"x4" tires(..."
Zachare S.Verified
I mean, purchasing was easy. *shrugs* Not like its anything problematic.
Purchased item
GrandTeton-Ultra
"I would say that the bike is built pretty wel..."
Antonio G.Verified
No
Purchased item
UrbanCross-Ultra
"At least tou could answer the phone or respon..."
Sean W.Verified
Good experience over all from shipping my bike and setup. I did have some minor issues but I reach out to customer service and they responded and resolved my problem.
Purchased item
GrandTeton-Ultra
"The bike is well made and exceeds my expectat..."
Wade B.Verified
Very quick and painless, very informative throughout.
Purchased item
UrbanCross-Ultra
"Unit came in 2 days earlier than expected. Pa..."
ClarenceVerified
Excellent experience with no problems
Purchased item
UrbanGlide-Pro
"Bike was shipped very quickly. The Bike was w..."
Lauren B.Verified
all good. Good email response to all my pre purchase questions .
Purchased item
UrbanGlide-Ultra
"solid motor . always had bosch mid drive almo..."
Eric E.Verified
Bad communication here in USA but customer rep from the Philippines 🇵🇭 is great he said all communication after phone call will be thru email.
Purchased item
GrandTeton-Pro
"Love the bike even if it came with a bent fro..."
Joseph S.Verified
Super easy and the shipping was incredibly fast. Had my bike within 3 business days.
Purchased item
GrandTeton-Pro
"Smooth ride. Everything works perfectly and a..."
Douglas J.Verified
I wanted to sadly shipping by a week or two . Unfortunately, I never received a response from your team
Purchased item
UrbanGlide-Pro
"You shipped it out quickly and appears to be..."
Mick M.Verified
Order, delivery, design, FLAWLESS.
Due to the nature of the sale, the online service group has been slightly overwhelmed, but they have addressed each of the minor configuration issues I have had.
Purchased item
UrbanCross-Ultra
"Absolutely FLAWLESS engineering.
I bought th..."
Dana R.Verified
Good prove, good bike. You
Purchased item
GrandTeton-Pro
"Assembly went well. Still only taking short..."
Todd K.Verified
Work on your responses. Wanted a rear hub motor bike with torque sensor. Didn’t want mid drive. So ordered the GT pro even though I loved the TBox idea in the ultra. Just couldn’t pull myself to get a mid drive. With that said I emailed regarding weather or not I could purchase a TBox for my pro. Through the website. Still no response after 3 week’s. Bike is what I expected though Excellent!
Purchased item
GrandTeton-Pro
"I’ve only gone for a couple rides as of now...."
Jonathan A.Verified
WORST CUSTOMER SERVICE. DO NOT BUT FROM THIS SCAM OF A COMPANY.
Purchased item
GrandTeton-Pro
"WORST COMPANY EVER. FRAUDULENT, SENDS USED/RE..."
Phil M.Verified
Fast shipping, but thats it. Customer Service is slow to respond.
Purchased item
GrandTeton-Ultra
"Please quality check the battery power to the..."
Teresa I.Verified
Its smooth
Purchased item
GrandTeton-Ultra
"It’s fun to drive, love it"
Armin P.Verified
No response in chat
Purchased item
UrbanCross-Pro
"Trying to get in touch via chat but no respon..."
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