Patrick L.Verified
Fast shipping and customer support has been great!
Purchased item
T7PRO Full Suspension Mountain E-bike
"Absolutely love this bike, it has just the ri..."
VITILAN EBIKE store reviewsSee product reviews
Michael R.Verified
Love the bike-T7Pro and the new rack. I have been riding (pedal) for over 30 years and have over 100,000 miles in. This is my third e-bike and it really gets my juices going.
Purchased item
Shipping Protection
"Love the bike-T7Pro, and the new rack. I have..."
Bernadette S.Verified
Great
Purchased item
VITILAN Special products url - make up the price difference, shipping fee, designated product fee
"I email the company of what I was looking for..."
David D.Verified
Very easy and fast shipping
Purchased item
Vitilan H5 Dual Motor Fat Tire Electric Bike
"Good product. There were some minor manufactu..."
James C.Verified
π
Purchased item
Shipping Protection
"Showing how to support the weight of the bike..."
Sean C.Verified
Thumbs up
Purchased item
Shipping Protection
"Very good"
Gerald D.Verified
Ordered thru email conversation. Very timely and helpful in responding to my needs.
Purchased item
Shipping Protection
"Part was easy to install, only took about 2 m..."
Jeff R.Verified
Came quickly and no missing parts. Just waiting on rear rack and phone mount.
Purchased item
T7PRO Full Suspension Mountain E-bike
"I am 61 and a retired commercial construction..."
Robert M.Verified
good
Purchased item
2 Pairs Bicycle Copper Base Metal Disc Brake Pads For V3/T7/T7 PRO Electric Bike
"very good"
Angel V.Verified
Awesome
Purchased item
I7Pro Folding Full Suspension Electric Bike
"Awesome"
Seth B.Verified
Shipped quickly, and provided updates when necessary
Purchased item
T7PRO Full Suspension Mountain E-bike
"Great bike and super fun to ride. The default..."
Somers Point C.Verified
Motor that we waited for over a month to receive arrived damaged.
Purchased item
VITILAN Ebike 48V 750W Brushless Motor Core for V3(13AHοΌand U7 Ebike 2.0 (20AH)
"The motor that we waited over a month to rece..."
Brandon F.Verified
Very easy
Purchased item
V3 2.0 Folding Fat Tires Adult All Terrain Electric Bike
"the bike is very nice and the quality seems v..."
Kimberly B.Verified
Customer service required multiple emails, imaging and dimensions. Frustrating at times that they were not clear in the first few emails. Also, was asked for review prior to receipt of the product, more than once.
Purchased item
BMX Stem for I7PRO Folding Ebikes
"product was received in good condition"
Michael S.Verified
Box was open and reaped
Purchased item
I7Pro Folding Full Suspension Electric Bike
"The box was retaped when it came and there we..."
Juan L.Verified
My bike arrived later than soected
Purchased item
T7PRO Full Suspension Mountain E-bike
"Good over all, till now I put 196miles on it..."
Jay B.Verified
The bike arrived with a damaged frame paint. The company said oh, we can send touch up paint and a cheap ass lock as compensation? A 1800$ bike should have perfect paint. After 60 miles, the fork is leaking and terribly noisy, clunking loud over every bump. The company couldn't care less and refuses to do anything to rectify the situation. I will be doing a charge back on my credit card
Purchased item
T7PRO Full Suspension Mountain E-bike
"Bike arrived with big scratches in several pl..."
Michel B.Verified
Love it!
Purchased item
Cable Harness
"Love it!"
Pamela C.Verified
Again, I have not received the product. I will change my rating after I get the replacement charger.
Purchased item
Shipping Protection
"I still have not received this product. It h..."
Lorne F.Verified
Took a long time to deliver the rear rack. It's supposed to arrive today!
Purchased item
Mirrors
"Can't figure how to mount the mirrors. There..."
Donnell S.Verified
Vey user friendly website. Made my shopping experience so easy.
Purchased item
360Β° Rotation Adjustable Universal Bike Accessories Bike Phone Holder
"Received the item very quickly. The only issu..."
Jon P.Verified
No problems except with email communication. Want to know how to purchase a 2nd battery but haven't heard back after 2 separate email requests.
Purchased item
Vitilan H5 Dual Motor Fat Tire Electric Bike
"Very Very Fast!"
Doug C.Verified
ππππΊπΈ
Purchased item
V3 2.0 Folding Fat Tires Adult All Terrain Electric Bike
"Previously had i7pro now v3, perform well nee..."
Steven P.Verified
Good enough
Purchased item
Spring Shock Seatpost
"The seat/post juncture is too flexible so tha..."
Michael M.Verified
Easy to understand website.
Purchased item
Shipping Protection
"Very nice eBike. Instructions were ok, but n..."
Victor Jr G.Verified
great overall experience with vitilan if anything this is the best company to buy a ebikes they are honest and wont ignore the customer. great company I would buy again
Purchased item
I7 Pro Folding Full Suspension Electric Bike
"I had many ebikes moped style folding kind, b..."
Jim M.Verified
Great
Purchased item
High Resilience Soft Foam Sponge Bicycle Cushion,Waterproof Bicycle Seat
"Fantastic customer service! I have bought 3 n..."
Marcos A.Verified
I received my order in a timely manner.
Purchased item
Shipping Protection
"The last step assembly was easy enough and bi..."
Julia R.Verified
Overall great experience. Should come with link to video to assemble - made it a bit challenging.
Purchased item
T7PRO Full Suspension Mountain E-bike
"Great bike overall. Need to bring to shop to..."
Larry F.Verified
was very easy to order and came in about 5 days the box was smashed on one side but the only damage seemed to be the chain guard on front sprocket was bent a little but i was able to straighten it out.
Purchased item
T7PRO Full Suspension Mountain E-bike
"ive only put 25 miles on it so far i love the..."
Michael; R.Verified
Good communication. Well built bike!
Purchased item
Rear Rack + Rear Tail Light (for T7)
"Great bike! Looks bad to the bone. Lots of po..."
Eric L.Verified
Although you can't call and talk to someone, which I would prefer. Customer service is very responsive in messaging you back and being through with details. Thank You for supporting your product!
Purchased item
VITILAN Ebike 48V 750W Brushless Motor Controller Series
"Customer service very helpful on making sure..."
Craig L.Verified
Great
Purchased item
VITILAN Large Basket Front and Rear Hanging Bike Basket Bicycle Bag Cargo Rack for U7/U3
"Great"
Gerald S.Verified
Enjoy our U7βs
Purchased item
Vitilan S2+ Upgrade Display
"Long delivery time.
Original display failed..."
Jacob M.Verified
Awesome product. Very honest company
Purchased item
Shipping Protection
"Braking wire was a little messed upon deliver..."
Pamela S.Verified
Very easy to order.
Purchased item
U7 Step-thru Foldable Fat Tire Electric Bike
"We are enjoying our bikes."
Roger D.Verified
Good seller prompt shipment
Purchased item
Ebike Brake Pads For U7&I7 PRO
"Unfortunstely the brakes still.dont work when..."
Rick W.Verified
The purchase process was super easy, I had a question and customer service was great.
Purchased item
Vitilan H5 Dual Motor Fat Tire Electric Bike
"I really like this bike, it's well made and r..."
Brian N.Verified
Customer service was fantastic!!
Purchased item
Shipping Protection
"Bike was just as described and shipped in per..."
Shane N.Verified
Fast shipping and excellent customer service
Purchased item
BMX Stem for I7PRO Folding Ebikes
"Perfect fit for the lectric XP4"
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