At no point did it say you won’t ship to Australia. Completely useless and a total waste of money.
Purchased item
The Pass
"At no point did it say that you won’t ship to..."
August T.Verified
Responds very quickly!
Purchased item
The Pass
"Nice helmet! Thank you!"
John S.Verified
As stated in the previous comment, I felt like I bought a coupon that didn't really have any value, and you sent me your most basic helmet that I still paid 100 bucks for.
Purchased item
The Pass
"My understanding was that if I purchased the..."
Jamie D.Verified
Easy transaction, even though the drop time was early. I was able to get the text and make the purchase within the 20 minute timeframe.
Purchased item
The Pass
"Helmets look great and are super comfortable...."
Ronald A B.Verified
Where's my helmet????
Purchased item
The Pass
"You took my 20.00 im not my cash please send..."
Fredrick R.Verified
Customer service was great and was responsive
Purchased item
The Pass
"Love the smart features and the rear light de..."
Ben R.Verified
Nice
Purchased item
The Pass
"Nice"
Barron L.Verified
Easy to purchase!
Purchased item
The Pass
"Great experience and the purchase process was..."
Martin L.Verified
All good
Purchased item
The Pass
"Living in Australia, getting up at 2:00 AM to..."
Pathik B.Verified
Ducked
Purchased item
The Pass
"Didn't get to buy it"
Gabriel I.Verified
A bad start from a startup. I felt like purchasing a discount for the same amount of discount was a total scam. That alone discourages me from buying a helmet.
Purchased item
The Pass
"This was a total scam. 20 for the chance to t..."
John D. P.Verified
Detailed explanations about the available products.
Purchased item
The Pass
"Everything went smooth and arrived in great c..."
Dennis H.Verified
Good customer service follow up.
Purchased item
The Pass
"Was impressed with your customer service in t..."
Quincy Lee N.Verified
The shopping experience online was easy and all the accesories suggestion was on the spot
Purchased item
The Pass
"This is my first Unit 1 helmet and im glad th..."
Samual S.Verified
They suck and scam in my opinion
Purchased item
The Pass
"Fucking scammed. Like bruh $20 helmet sounds..."
Dfn E.Verified
No items received No support no responses.
Purchased item
The Pass
"I havent received my items as yet and I haven..."
Edson C.Verified
i was frustrated due to the miscommunication on the timing of the drop. I received an email saying 6 pm, and instead it droped at 12 am so i missed the drop by many hours and missed the opportunity to take advantage of it. I feel scammed/cheated by the whole process.
Purchased item
The Pass
"I was very frustrated by the pass, i received..."
Jason L.Verified
Stupid concept
Purchased item
The Pass
"I want my $20 back"
Thomas W.Verified
Alles hat super geklappt! Great Job! Unit 1 did it again…
Purchased item
The Pass
"Es hat alles super geklappt! Jetzt ist er da..."
Billy W.Verified
Great product and customer service. Great company. Would highly recommend. International buyers be aware of import taxes.
Purchased item
The Pass
"Good quality design and product. One unfortun..."
Stephen S.Verified
There appears to be no way to track the status of my order.
Purchased item
The Pass
"I cannot find any way to track the shipment o..."
Allen A.Verified
Very bad. You need to change and improve your selling strategy. This review itself is extremely weird because I never really got the product at all. There was this very attractive offer that I took a chance on which I swear was misleading about the helmet being offered for a low price. But then after paying I was surprised that all I got is a chance to buy the product if I beat a deadline they set during working hours that can only access by email. They had me pay again to avail of that chance and to pay for shipping only to miss the deadline. They emailed me saying they did not hear from me so they cancelled. I still haven’t checked if they refunded me what I paid them for what I though to be the product itself only to turn out to be just a ticket to a chance to actually buy the product (helmet) of if I beat their deadline to respond that will only last for an limited time which is not enough for those who are working. So it is easy to see that it was set up for people to fail confirming within the extremely limited time they set up. Very weird unecesaary scheme that is not customer friendly. This gave their company a bad reputation and I don’t know if they are trying to fix it.
Purchased item
The Pass
"It’s a weird product to offer the promise of..."
Leonida W.Verified
No
Purchased item
The Pass
"Not"
Nicholas T.Verified
I never received an email for this drop so I basically threw away $20 dollars for nothing.
Purchased item
The Pass
"I never received an email for this drop, so I..."
Arman K.Verified
Nice interface
Purchased item
The Pass
"Provided good value and was interesting to fo..."
David D.Verified
Very fast delivery
Purchased item
The Pass
"Great deal for a awesome helmed"
Gregory B.Verified
I was unable to get into the website to purchase the item during the window.
Purchased item
The Pass
"I was unable to get into the website at the a..."
Alan P.Verified
Usual clear, straight forward buying journey
Purchased item
The Pass
"Hi there,
I'm sure the helmet will be great..."
George S.Verified
I felt that the drop was not necessary and there could be other ways to publicize a new product.
Purchased item
The Pass
"Didn't feel it necessary to buy a pass an wai..."
Andrew N.Verified
Money was taken for the Impossible Pass and then I couldn't redeem it due to issues with your web store.
Support are not interested in resolving this.
Purchased item
The Pass
"Complete waste of time and money, pretty sure..."
Craig J.Verified
Communication throughout the whole process.
Purchased item
The Pass
"Too good to be true? Sounded like it but the..."
Camilo R.Verified
They helped me really fast to make changes
Purchased item
The Pass
"It's very light, comfy and secure"
Gino V.Verified
Great helmet!
Purchased item
The Pass
"I was very happy that I could get a pass but..."
Peter J.Verified
Pretty swanky website. Good setup. Looks like it all would work.
Purchased item
The Pass
"I shouldn't have tried to do the impossible d..."
Sony D.Verified
Not able to purchase due to time difference
Purchased item
The Pass
"I wasn't able to get the spot as I'm staying..."
BrandonVerified
Felt Scammed
Purchased item
The Pass
"The 20 minute window was clearly not a good i..."
Andy S.Verified
Wanting to be advised the helmet is paid for and ready for delivery.
Purchased item
The Pass
"I purchased The Impossible Pass with intentio..."
Ken N.Verified
.My order hasn’t arrived after more than two weeks.