Lucent Los Angeles Store review | Loox

Lucent Los Angeles store reviewsSee product reviews

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Alice W.Verified
Love it.
THE EVERGREEN
Purchased item
THE EVERGREEN
"They’re well made booties, love the color. I ordered the wrong size and ema..."
Donald F.Verified
Received my order in great time.
THE LA CARDIGAN
Purchased item
THE LA CARDIGAN
"Great look and feel. Love the quality as well, especially for the price. Wi..."
Zachary C.Verified
Customer service responded within the first hour !
THE CASHMERE
Purchased item
THE CASHMERE
"Customer service responded at a very timely matter. Great product and great..."
Evangelina G.Verified
Easy site to shop on
THE LA CARDIGAN
Purchased item
THE LA CARDIGAN
"Best cardigan I have owned! Great fit amazing quality and got a ton of comp..."
Veronica A.Verified
Easy, simple, amazing customer service, very kind and professional. Thank you guys
THE EVERGREEN
Purchased item
THE EVERGREEN
"Absolutely stunning pair of boots! I was amazed when I received them. They..."
Eric W.Verified
Arrived in a timely manner, great price as well.
THE LA CARDIGAN
Purchased item
THE LA CARDIGAN
"Very nice quality and looks just like the photo."
Niara M.Verified
Shipping and buying process was easy and reliable.
THE MILAN
Purchased item
THE MILAN
"The texture and the fabric felt great! Will buy from here again!"
Damian B.Verified
Fast
THE MILAN
Purchased item
THE MILAN
"Great product"
Shawn W.Verified
.
THE MARILYN LONDON
Purchased item
THE MARILYN LONDON
"."
Guillermo J.Verified
They show all the detail.
THE MARILYN CLASSIC
Purchased item
THE MARILYN CLASSIC
"They were real nice on returns. I needed a bigger size and they let me exch..."
Gannon M.Verified
Very easy and alot to choose from
THE GREYSTONE
Purchased item
THE GREYSTONE
"Very comfortable"
Raquel B.Verified
Fast delivery
THE RODEO
Purchased item
THE RODEO
"Fast delivery, very nice boots, however, after a few days I noticed the rig..."
Magnolia C.Verified
Bad gift
THE BLUE PANTS
Purchased item
THE BLUE PANTS
"The pants are too long and tight. Only tried on once but can’t return."
Durga N.Verified
Good looking shoe but runs small to size. Poor customer service!
THE MARILYN ELEGANCE
Purchased item
THE MARILYN ELEGANCE
"Runs small when you are a half size. Poor customer service. Shawn from Cust..."
Aaron D.Verified
This is the third time I have reached out to you regarding this issu. I hope this email finds you well. I am reaching out with disappointment regarding a recent purchase. After eagerly awaiting the arrival of my boots, which I received on December 31st, I was thrilled to finally wear them for the first time to a brief two-hour dinner. Unfortunately, that excitement quickly turned to frustration when I noticed that, after such minimal use, the iconic Marilyn image on the boots was almost entirely worn off. This outcome is deeply disappointing and not what I expected from a product of this caliber. At no point during the purchase process was I informed that the boots required additional protective measures, such as sole protectors, or that they might not be suitable for normal wear. The lack of this information feels misleading and has left me questioning the practicality and durability of the product. Given the circumstances, I kindly request a replacement pair of boots or a full refund of the purchase price. I believe this is a reasonable resolution for a product that did not meet the standards promised. Thank you for your attention to this matter. I look forward to hearing from you soon and hope for a swift resolution. Order #4230
THE MARILYN CLASSIC
Purchased item
THE MARILYN CLASSIC
"This is the third time I have reached out to you regarding this issue. I am..."
Alex L.Verified
Very poor customer service.
THE MALIBU
Purchased item
THE MALIBU
"Didn't like the shoes at all. Poor quality and uncomfortable. Tried to retu..."
Daniel F.Verified
Make sure you understand that if you buy a product from them they will not let you return them. In addition, their customer service is dishonest. This is a brief summary of my experience: I bought a pair of boots and their website stated this as their return policy: "All boots, apparel and garments purchased from Lucent Los Angeles are eligible for returns / exchanges, within 14 CALENDAR DAYS of your product’s delivery date." I received them and the boots are a narrow fit and I just wanted to exchange them. They would not accept them because they said boots are not part of their return policy. You can exchange them but not return them. They then changed their return policy on the website after I purchased them to reflect their new policy. It was dishonest and lacks integrity. I would recommend you shop elsewhere.
THE RODEO ELEGANCE
Purchased item
THE RODEO ELEGANCE
"Make sure you understand that if you buy a product from them they will not..."
Baron K.Verified
My customer service call was not returned!
THE RISTRETTO
Purchased item
THE RISTRETTO
"My shoes arrived earlier than expected! Superb craftsmanship!"
Nhon Choue V.Verified
Would not buy again.
THE BLUE FITTED
Purchased item
THE BLUE FITTED
"Came in too big, seems like it would be nice quality but thicker than I tho..."
Anderson O.Verified
It was good it took a little longer to get here which is completely understandable.
THE MARILYN CLASSIC
Purchased item
THE MARILYN CLASSIC
"The shoes were of a great fit, really high quality and definitely stylish...."
Chelsey C.Verified
Took over a month to recieve the order not happy
THE MARILYN CLASSIC
Purchased item
THE MARILYN CLASSIC
"It took over a month to receive my order no communication not happy at all"
Carlos M.Verified
Good feedback
THE MARILYN TRIBUTE (BLACK)
Purchased item
THE MARILYN TRIBUTE (BLACK)
"Good quality"
Adrian B.Verified
Excellent
THE HOLLYWOOD NOIR
Purchased item
THE HOLLYWOOD NOIR
"Good"
Thomas B.Verified
I placed this order three weeks ago. I haven’t received my jacket and you guys are asking me. How is it? There seems to be a disconnect somewhere.
THE AMALFI
Purchased item
THE AMALFI
"You guys are asking me how my order is I never received my jacket. It’s bee..."
Chante C.Verified
Would not honor the return policies outlined on the website.
THE MALIBU
Purchased item
THE MALIBU
"Disappointing."
Emily N.Verified
Customer service helped me and was great.
THE MALIBU
Purchased item
THE MALIBU
"My husband loved the shoes. They fit as expected and look quality."
Teresa J.Verified
Delivery time unacceptable
THE MALIBU
Purchased item
THE MALIBU
"Delivery time was unacceptable. I placed the order on 12/8 and had expedite..."
Kasey P.Verified
Love!!
THE MALIBU
Purchased item
THE MALIBU
"They were a Christmas gift. He love love lovessss them!!! Thank you!"
Francisco S.Verified
Great
THE MALIBU
Purchased item
THE MALIBU
"Fantastic product! I'm really impressed with the boots."
Julie B.Verified
Still haven’t received my order. They shipped the wrong package!
THE SOLE PRESERVER
Purchased item
THE SOLE PRESERVER
"How can we show it off if we never received it. Was a Christmas gift for my..."
Rebecca B.Verified
Very easy to shop.
THE MARILYN GRACE (BLACK)
Purchased item
THE MARILYN GRACE (BLACK)
"Received my boots right away. They fit perfectly and are beautiful!"
Renata P.Verified
Easy and quick
THE MARILYN LONDON
Purchased item
THE MARILYN LONDON
"Is really nice quality."
Marry L.Verified
Excellent customer service
THE MARILYN TRIBUTE (BLACK)
Purchased item
THE MARILYN TRIBUTE (BLACK)
"Well made and great fit"
Michael J.Verified
Easy
THE BLUE PANTS
Purchased item
THE BLUE PANTS
"Really high quality. Got a lot of compliments. Good material too!!!"
William C.Verified
Great!
THE CLASSIC MIDNIGHT
Purchased item
THE CLASSIC MIDNIGHT
"Great product! Exceeded my expectations on quality, size, and fit!"
William Q.Verified
Horrible all around
THE MARBLE
Purchased item
THE MARBLE
"Horrible customer service, lies, doesn’t respond to issues. Horrible qualit..."
Jonathan V.Verified
Good service and good product. It took 10-15 business days for the product to arrive.
THE MARILYN LONDON
Purchased item
THE MARILYN LONDON
"These shoes are awesome. Quality leather and well designed. I normally wear..."
Jayci S.Verified
I received a damaged shirt and asked for a replacement. They sent me a replacement and still had it to me before Christmas!! Great customer service!!
THE FLORAL
Purchased item
THE FLORAL
"The shirt is great, my husband loves it! Thank you for taking care of us!!"
Matthew B.Verified
Very easy and great transaction!
THE MARILYN GRACE (BLACK)
Purchased item
THE MARILYN GRACE (BLACK)
"Great product!! Very pleased!"
Jakob B.Verified
Will buy again!
THE IVORY FITTED
Purchased item
THE IVORY FITTED
"Love the shirt quality! Will definitely be buying some more shirts and pant..."
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