Charles H.Verified
Great
Purchased item
THE BEACHWOOD
"I only wish these came in half sizes. I haven’t worn yet, but I love the lo..."
Lucent Los Angeles store reviewsSee product reviews
George F.Verified
Read prior
Purchased item
THE MALIBU
"The shoe did not fit well. The return policy is extremely misleading on you..."
Travis T.Verified
Excellent, easy experience.
Purchased item
THE MARILYN CLASSIC
"Comfortable, high end, boots that make a statement. Wearing these to my nex..."
Song Y.Verified
Shopping with them was easy!
Purchased item
THE DESERT HARNESS
"I love the style and quality of these boots!!"
Jerri A.Verified
Haven't received the shoes. I had to reach out about my shipment, instead of the company reaching out. I just want the boots, you have my money.
Purchased item
THE CABERNET
"I haven't received the shoes yet. So I can't rate them."
Victor M.Verified
The first pair of boots were way small, so I returned them and got the replacement boots.
Purchased item
THE NOIR
"The boots look great but are a little difficult to get on and off. The f..."
Jamie A.Verified
Would not give me a refund because they were closed for two weeks for the holidays, which made me miss the 10 day return policy. They did offer me a store credit. Unfortunately my husband did not like any of their items so I ended up with new boots. All that to say, make sure you like the item you’re purchasing because this company does not like to refund money.
Purchased item
THE VIENNA
"I purchased boots for my husband for Christmas and they were delivered Dec...."
Daria M.Verified
Great
Purchased item
THE MARILYN TRIBUTE (BLACK)
"Fast and beautiful"
Fernando F.Verified
Need refund
Purchased item
THE FLORAL
"Id like to return shirt.
Not close to the material and very uncomfortable...."
Christopher W.Verified
As far as my shopping experience, it was really nice. I needed the boots by a certain date and calling customer service really made that an easy and seamless process. It just sucks that this great customer service is wasted on a trash product.
Purchased item
THE RIDER
"Im really not trying to be disrespectful, but these boots are trash. I only..."
James M.Verified
No problems and shipping was fast.
Purchased item
THE VERONA
"Very cool jacket! Love it!"
Richard G.Verified
Tracking was a little off but time frame was as told
Purchased item
THE AMALFI
"It’s exactly what you advertised. Very pleased"
Dave G.Verified
Best shopping experience ever!
Purchased item
THE MARILYN TRIBUTE (GREY)
"The product and the people are amazing!"
Robert C.Verified
Great!
Purchased item
THE MALIBU
"Great shoe! Just a little scuff no big deal. Quick delivery! I'll be orderi..."
River M.Verified
Simple transaction
Purchased item
THE MARILYN GRACE (BLACK)
"Awesome and beautiful shoes! Will be wearing to a fashion show!"
Andrew E.Verified
Great, quick shipping. Highly satisfied
Purchased item
THE VERONA
"Quick shipping, came a day or two before planned. I wore the coat and got m..."
Kwabena A.Verified
Love it
Purchased item
THE CASHMERE
"Great product 👌"
Derrick J.Verified
Do not shop here!!
Purchased item
THE MILAN
"Hello all future customers!!! Please do not do business with this company d..."
Emmanuel G.Verified
Fast delivery
Purchased item
THE PAISLEY FITTED
"The fabric appears luxurious and high-end. Great deal for the price"
William P.Verified
Once the order shipped I received no less than 3 days later
Purchased item
THE SORRENTO
"I’ve been looking for some nice boots for the fall/winter season and these..."
Damon K.Verified
Easy purchase and product came on time. Thanks.
Purchased item
THE LA CARDIGAN
"Love the cardigan. Material, Quality, and fit are definitely on point."
Akim S.Verified
These boots are phenomenal
Purchased item
THE RIDER
"These boots are phenomenal"
Kimmarie G.Verified
The shopping experience was great. Customer service was awesome. Very pleased.
Purchased item
THE BLUE LUX
"The shirt is beautiful. The material feels awesome but the buttons don’t st..."
Jaden T.Verified
Great!
Purchased item
THE RODEO
"Great boots!"
Antonio R.Verified
Great shopping experience, customer service was phenomenal, no complaints
Purchased item
THE SORRENTO
"Outstanding quality, takes a while to form to your foot, so shoe trees are..."
Alice W.Verified
Love it.
Purchased item
THE EVERGREEN
"They’re well made booties, love the color. I ordered the wrong size and ema..."
Donald F.Verified
Received my order in great time.
Purchased item
THE LA CARDIGAN
"Great look and feel. Love the quality as well, especially for the price. Wi..."
Zachary C.Verified
Customer service responded within the first hour !
Purchased item
THE CASHMERE
"Customer service responded at a very timely matter. Great product and great..."
Evangelina G.Verified
Easy site to shop on
Purchased item
THE LA CARDIGAN
"Best cardigan I have owned! Great fit amazing quality and got a ton of comp..."
Veronica A.Verified
Easy, simple, amazing customer service, very kind and professional. Thank you guys
Purchased item
THE EVERGREEN
"Absolutely stunning pair of boots! I was amazed when I received them. They..."
Eric W.Verified
Arrived in a timely manner, great price as well.
Purchased item
THE LA CARDIGAN
"Very nice quality and looks just like the photo."
Niara M.Verified
Shipping and buying process was easy and reliable.
Purchased item
THE MILAN
"The texture and the fabric felt great! Will buy from here again!"
Damian B.Verified
Fast
Purchased item
THE MILAN
"Great product"
Shawn W.Verified
.
Purchased item
THE MARILYN LONDON
"."
Guillermo J.Verified
They show all the detail.
Purchased item
THE MARILYN CLASSIC
"They were real nice on returns. I needed a bigger size and they let me exch..."
Gannon M.Verified
Very easy and alot to choose from
Purchased item
THE GREYSTONE
"Very comfortable"
Raquel B.Verified
Fast delivery
Purchased item
THE RODEO
"Fast delivery, very nice boots, however, after a few days I noticed the rig..."
Magnolia C.Verified
Bad gift
Purchased item
THE BLUE PANTS
"The pants are too long and tight. Only tried on once but can’t return."
Durga N.Verified
Good looking shoe but runs small to size. Poor customer service!
Purchased item
THE MARILYN ELEGANCE
"Runs small when you are a half size. Poor customer service. Shawn from Cust..."
Aaron D.Verified
This is the third time I have reached out to you regarding this issu.
I hope this email finds you well. I am reaching out with disappointment regarding a recent purchase. After eagerly awaiting the arrival of my boots, which I received on December 31st, I was thrilled to finally wear them for the first time to a brief two-hour dinner. Unfortunately, that excitement quickly turned to frustration when I noticed that, after such minimal use, the iconic Marilyn image on the boots was almost entirely worn off.
This outcome is deeply disappointing and not what I expected from a product of this caliber. At no point during the purchase process was I informed that the boots required additional protective measures, such as sole protectors, or that they might not be suitable for normal wear. The lack of this information feels misleading and has left me questioning the practicality and durability of the product.
Given the circumstances, I kindly request a replacement pair of boots or a full refund of the purchase price. I believe this is a reasonable resolution for a product that did not meet the standards promised.
Thank you for your attention to this matter. I look forward to hearing from you soon and hope for a swift resolution.
Order #4230
Purchased item
THE MARILYN CLASSIC
"This is the third time I have reached out to you regarding this issue. I am..."
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