Lucent Los Angeles Store review | Loox

Lucent Los Angeles store reviewsSee product reviews

Visit store
Alexander M.Verified
Easy to navigate, quick and timely responses :)
THE STERLING
Purchased item
THE STERLING
"Fits great, looks great! Thank you!"
Almu A.Verified
I purchased these boots as a Christmas gift for my husband on November 26th, anticipating plenty of time for delivery. However, a week later, I was informed by the company that the boots contained materials prohibited in California and could not be shipped here. This information was not disclosed at the time of purchase. The company offered to ship to another location or provide store credit, but not a full refund, which I found unacceptable. I had to inform my husband about the issue, but fortunately, he has a friend outside of California who could receive the package. After an unacceptable delay, the boots were finally shipped. My friend promptly forwarded them to me, but I had to bear the cost of expedited shipping to ensure they arrived in time for Christmas. Unfortunately, they still did not arrive on time, forcing me to purchase a last-minute replacement gift. Lucent should clearly warn customers about potential state regulations before purchase and offer a full refund option. Despite my early purchase, I incurred extra expenses and significant inconvenience. This poor customer service experience has severely diminished my confidence in purchasing from Lucent again. While the boots may be of high quality, the company's handling of this situation was unacceptable.
THE SOLE PRESERVER
Purchased item
THE SOLE PRESERVER
"I purchased the Marylin tribute boots as a Christmas gift for my husband o..."
Roy K.Verified
The delivery was super fast and the packaging was legendary
THE RISTRETTO
Purchased item
THE RISTRETTO
"Great shoes, stunning and neck turning in any event. Love them."
David N.Verified
Easy
THE WINE FITTED
Purchased item
THE WINE FITTED
"Well made as described"
David C.Verified
Fast shipping and quality of clothes.
THE BLUE PANTS
Purchased item
THE BLUE PANTS
"I bought the matching long sleeve with the pants. Great quality and fit. Hi..."
Jeff K.Verified
Ordered one thing, but was the wrong size. Waiting on a bigger size to arrive
THE BLUE LUX
Purchased item
THE BLUE LUX
"It came and it was just way too snug. Sending back for a bigger size. Wil..."
Andrew P.Verified
Too much money for a shoe that the design came off after just a few wears
THE MARILYN TRIBUTE (BLACK)
Purchased item
THE MARILYN TRIBUTE (BLACK)
"The design came off on the bottom of the shoe already"
Nathan P.Verified
Did a search, found lucent, bought the boots, pretty harmless transaction thanx
THE RODEO
Purchased item
THE RODEO
"Shipping was quick. Packaging was nice. Great look and fit at a competitive..."
Sam L.Verified
Great service!!! Phenomenal products
THE MARILYN LONDON
Purchased item
THE MARILYN LONDON
"Fantastic service! Thank you so much! All the best in the new year ahead"
Luke F.Verified
Shoes came scuffed, little disappointed but can't be bothered go through the back and forth so just tell myself I "scuffed" it so I can make peace with the offending scuff!
THE MALIBU
Purchased item
THE MALIBU
"Came scuffed on the toe Little disappointed but can't be bothered with the..."
Kyle S.Verified
Didn’t even get what I ordered. Brand blows
THE MARILYN TRIBUTE (BLACK)
Purchased item
THE MARILYN TRIBUTE (BLACK)
"Never got the boots I ordered. Brand sucks"
Johnny M.Verified
Great experience!
THE RODEO ELEGANCE
Purchased item
THE RODEO ELEGANCE
"Beautiful shoes will buy many more pairs!"
Rafael G.Verified
Good
THE IVORY FITTED
Purchased item
THE IVORY FITTED
"The pants a little to long but the overall fit was alright"
Richard F.Verified
Easy to order, difficult to try to find the steps to return.
THE MARILYN TRIBUTE (BLACK)
Purchased item
THE MARILYN TRIBUTE (BLACK)
"Painfully uncomfortable."
Arturo D.Verified
Shipping was in a timely manner and the product I ordered fit.
THE NOIR
Purchased item
THE NOIR
"Boots look really nice. Very classy!"
Christine C.Verified
They misrepresented their terms on the website. Beware that they don’t accept returns for refund. They only do return for exchanges.
THE FLORENCE
Purchased item
THE FLORENCE
"This is very uncomfortable. And beware that they don’t accept returns for r..."
Martin T.Verified
Cool
THE MALIBU
Purchased item
THE MALIBU
"Cool"
Tanya B.Verified
Somewhat disappointing even thought the product is a nice quality.
THE IVORY
Purchased item
THE IVORY
"Disappointed that in my effort to request RETURN LABEL because the fit was..."
Jose M.Verified
Very fast delivery thank you
THE MARILYN TRIBUTE (BLACK)
Purchased item
THE MARILYN TRIBUTE (BLACK)
"Beautiful boots good quality love them"
Erick P.Verified
Excellent 10/10
THE GREYSTONE
Purchased item
THE GREYSTONE
"I love the boots they are really exceptional 10/10 🔥💪🏼"
Jim J.Verified
Awsome!
THE BLUE PANTS
Purchased item
THE BLUE PANTS
"Quality Material! Nice look!"
Khajalnisa S.Verified
Amazing! Easy!
THE CLASSIC MIDNIGHT
Purchased item
THE CLASSIC MIDNIGHT
"They are so beautiful- my man loved them so much!!"
Nicholas B.Verified
Easy, quick and great overall experience
THE STERLING
Purchased item
THE STERLING
"Bought a pair too small and the return process was super easy and quick. Bo..."
Jeffrey O.Verified
Jonathan and Shawn were very professional and conscientious every step of process. Many Thanks! Jeff
THE MARBLE
Purchased item
THE MARBLE
"Jonathan and Shawn have been very professional, helpful and conscientious t..."
Antonio B.Verified
D
THE MALIBU
Purchased item
THE MALIBU
"Great fit and great material."
Daniel H.Verified
Cheap as hell in the wrong size
THE MARILYN TRIBUTE (BLACK)
Purchased item
THE MARILYN TRIBUTE (BLACK)
"Cheap as hell in the wrong size"
Fred W.Verified
Customer support doesn’t respond
THE MALIBU
Purchased item
THE MALIBU
"Did not receive. Called and emailed customer support multiple times. Filed..."
John Y.Verified
They don’t do returns😩
THE RISTRETTO
Purchased item
THE RISTRETTO
"Cheap not comfortable and runs short"
Stephanie G.Verified
Fast shipping. Website was very user friendly.
THE TUSCANY
Purchased item
THE TUSCANY
"Extremely pleased with my purchase. Stunning boot, perfect fit and very com..."
Josh L.Verified
Great!
THE RODEO
Purchased item
THE RODEO
"I really enjoyed these boots!"
Jordan V.Verified
Great team that responds quickly.
THE MARILYN TRIBUTE (BLACK)
Purchased item
THE MARILYN TRIBUTE (BLACK)
"Incredible boots that feel as good as they look. 10/10."
Willard C.Verified
Fast and easy
THE MALIBU
Purchased item
THE MALIBU
"Best Chelsea boot I have ever owned"
Antonio M R.Verified
Shopping experience was smooth, everything was pretty straight forward. Shipping was pretty fast overall great experience.
THE CLASSIC MIDNIGHT
Purchased item
THE CLASSIC MIDNIGHT
"Boots where better than what I expected. From the fit to the materials ever..."
Kenneth C.Verified
Easy transaction, fast shipping.
THE FLORENCE
Purchased item
THE FLORENCE
"Fiancee loved the boots! Perfect fit."
Jamie C.Verified
very fast shipping easy to use website great quality product
THE MARILYN TRIBUTE (GREY)
Purchased item
THE MARILYN TRIBUTE (GREY)
"Great quality"
Freddy S.Verified
Very responsive and great attention to detail.
THE IVORY ELEGANCE
Purchased item
THE IVORY ELEGANCE
"Shoes were a great. Had to get them in a different size, but over all they..."
Tony M.Verified
Love all the styles. Wish l could afford every single boot
THE CALABASAS
Purchased item
THE CALABASAS
"absolutely beautiful and worth every penny"
Filip K.Verified
Shopping was quick and easy. Shoe size came in small and not true tl size. Size one up in case you buy.
THE RISTRETTO
Purchased item
THE RISTRETTO
"Size 12, heel is too tight didnt fit. Ended up giving it away to roomate. P..."
Gary F.Verified
Easy to complete purchase.
THE RODEO
Purchased item
THE RODEO
"True to size. Well made."
Jerald W.Verified
Fast shipping
THE IVORY PANTS
Purchased item
THE IVORY PANTS
"Ice pants good fit"
Lucent Los Angeles store reviewsVisit store