Lucent Los Angeles Store review | Loox

Lucent Los Angeles store reviewsSee product reviews

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Teno W.Verified
Limited return options.
THE VOYAGER
Purchased item
THE VOYAGER
"Boots are very narrow. Do not fit. Larger size would be too long. Worse par..."
Raymond F.Verified
1st pair was to small not true to size. 2nd pair you sent the wrong pair. 3rd try was a Gem fit great. Your shipping is slow advertised 3 to 5 days not close.
THE TACTICAL OLD MONEY
Purchased item
THE TACTICAL OLD MONEY
"After the 2nd try fit great."
Phillip T.Verified
Despite calling from the minute the store opened and throughout the day, no one ever answered the phone. It always went straight to voicemail and no one ever returned my call as promised. My emails were not responded to in a timely fashion.
THE PIONEER
Purchased item
THE PIONEER
"The boots were too tight in the area of the inside ball of my foot."
Derek K.Verified
love
THE PIONEER
Purchased item
THE PIONEER
"Great shoe!"
Jeff S.Verified
Meh
THE MARBLE
Purchased item
THE MARBLE
"Too narrow"
Joe C.Verified
Very satisfying transaction and trustworthy website!
THE PIONEER
Purchased item
THE PIONEER
"I love the style, they’re a 70s type of zip up boot, they’re a little snug..."
David Y.Verified
Horrible because the package got lost. It stated that it was delivered but never got delivered. Ontrac and Lucent couldn't help resolved the issue. My boot is a loss cause. Lucent needs better shipper partner. Ontrac should be out of business if their customer service is this poor with poor responding time and shipping method.
THE LUCIEN
Purchased item
THE LUCIEN
"The boot looks good even though I haven't received my package. However, Luc..."
Alphonso W.Verified
Great!!!!
THE NOIR
Purchased item
THE NOIR
"I love them!!!!"
Joshua M.Verified
Fantastic! Extremely responsive customer care. Adair is amazing and an asset to the company! Love that guy!
THE BLACK MAMBA
Purchased item
THE BLACK MAMBA
"Pretty tight for a standard 9, I realistically cannot wear them. I'm genera..."
Brad H.Verified
Great
THE VOYAGER
Purchased item
THE VOYAGER
"Beautiful Boot"
Gary G.Verified
Seamless
THE MALIBU
Purchased item
THE MALIBU
"Great boot! Love it!!!!"
Talya M.Verified
Customer service was abysmal. I would never shop from a company that clearly cares so little once it has your money.
THE FLORENCE
Purchased item
THE FLORENCE
"This was the worst purchase and worst customer service experience of my ent..."
Anthony B.Verified
Great
THE CAIRO
Purchased item
THE CAIRO
"Love the quality and fit"
Sydney J.Verified
Support takes forever to get back to you. It is a very small company, and the quality of their product is such a joke.
THE BLACK MAMBA
Purchased item
THE BLACK MAMBA
"The quality of the material that these shoes are made out of is so poor it..."
Freddie H.Verified
Great
THE VOYAGER
Purchased item
THE VOYAGER
"I love the boot"
Thomas C.Verified
Ordering and shipping were good.
THE VINTAGE HARNESS
Purchased item
THE VINTAGE HARNESS
"Chain is loose and the “metal” paint is chipping off the metal circle ring...."
Mark E.Verified
I got a label made tracking update within 24 hours, “Boots” didn’t ship until four days later when I finally got them in, I was extremely disappointed.
THE RIDER
Purchased item
THE RIDER
"Was excited to try out a new brand.. Got them and was severally disappointe..."
Raleigh T.Verified
received the boots, timely
THE VOYAGER
Purchased item
THE VOYAGER
"Great pair of boots planned by another pair"
Derrick L.Verified
No problems whatsoever
THE VOYAGER
Purchased item
THE VOYAGER
"excellent made boots"
Francoise K.Verified
No issues and delivered fast, will shop here again
THE LEGACY
Purchased item
THE LEGACY
"Its beautiful, and good quality, its narrow so keep in mind if you have a w..."
Nicole C.Verified
Great product Great shipping and packaging
THE TUSCANY
Purchased item
THE TUSCANY
"Amazing! Almost too good to believe Better quality (leather soles etc) tha..."
Thomas L.Verified
Arrived earlier than expected.
THE VOYAGER
Purchased item
THE VOYAGER
"They look even better in person and fit great! Customer service is really g..."
Rich G.Verified
I ordered the Desert Harness and was contacted a week later to tell me you didn't have those so i could get credit or the Vintage colour. I decided to try the vintage and recieved them promptly. I wore them for an hour inside and thought they'd be fine even though they were a little tight. So i wore them outside for a few hours until i was in pain from how tight they were. After sending pictures in, i'm stuck with them because they are worn. So not the best experience in the end.
THE VINTAGE HARNESS
Purchased item
THE VINTAGE HARNESS
"Nice boots but not true to size - a 12 is very long in the toe but painfull..."
Pete C.Verified
Adair makes it such a wonderful experience!
THE VANGUARD
Purchased item
THE VANGUARD
"Adair is always amazing to deal with!!!"
Dmitri G.Verified
Horrible experience…. their return policy clearly states “returns/exchanges”…. and when I decided to return them ,I was told only for a store credit. Scammers
THE CLASSIC OLD MONEY
Purchased item
THE CLASSIC OLD MONEY
"It took me 30 seconds to realize how uncomfortable these shoes are"
Khanh N.Verified
No returns? Thats insane given you didnt explicitly state that
THE PIONEER
Purchased item
THE PIONEER
"Felt cheap, fit weird, and they don’t allow returns"
Daryl P.Verified
😎⭐️
THE VOYAGER
Purchased item
THE VOYAGER
"They Rock!😎⭐️"
Cory M.Verified
they care. simple as that.
THE VIPER
Purchased item
THE VIPER
"Well made and I got lots of compliments."
Don A.Verified
It was easy to make my selection
THE PIONEER
Purchased item
THE PIONEER
"I like the design of the shoe, however, it is to narrow and will have to re..."
Lindsay J.Verified
Delivered on time and easy process
THE FLORENCE
Purchased item
THE FLORENCE
"Great boots. Hugh quality and fit true to size."
Sean B.Verified
Won’t take a return
THE RUSTIC OLD MONEY
Purchased item
THE RUSTIC OLD MONEY
"I missed the 14 day return date by one day because I was traveling and they..."
Mereb K.Verified
Good
THE PIONEER
Purchased item
THE PIONEER
"I would most definitely be getting more. But this time one size because the..."
Tremel M.Verified
No issues, and fast delivery.
THE NOIR
Purchased item
THE NOIR
"Great shoe"
Joseph C.Verified
Good customer service. Response times to emails is good, but they might be busy, so they may not respond immediately.
THE VIPER
Purchased item
THE VIPER
"I ordered the Python. I think it looks and feels great. The soles are a b..."
Alejandro J.Verified
Great
THE FRONTIER
Purchased item
THE FRONTIER
"Classic elegance"
Peter H.Verified
Great quality product
THE MILAN
Purchased item
THE MILAN
"Great boots great delivery"
Brian H.Verified
Fast shipping
THE NOIR
Purchased item
THE NOIR
"Fantastic quality and fit."
Ann M.Verified
I left two messages to get instructions for returning the item, and did not hear back. There is only a 14-day return policy, and now I am outside of that window. They are not true to size
THE AMERICANA
Purchased item
THE AMERICANA
"I called 2x and left messages that they did not fit and I wanted to return...."
Camille R.Verified
Visually misrepresented boots
THE ROME CLASSIC
Purchased item
THE ROME CLASSIC
"Boot is unattractive! Pointy witch heels and very uncomfortable! Very disap..."
Robin W.Verified
I have been waiting on return instructions for over a week
THE AMERICANA
Purchased item
THE AMERICANA
"Very stiff and uncomfortable. Didn’t even wear them"
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