Lucent Los Angeles store reviewsSee product reviews

Beautiful product!

Order never arrived. Then told, item was out of stock, and to wait another week for refund. Very bad experience.

Have a better return policy. I didn't wear the shoes and yet out the box they had visible defects. 300 dollars, no exact return policy, and still no credit received with the shoes paid. I WANT MY MONEY BACK AND WILL FIGHT FOR IT. I will issue an email to the better business bureau for assistance with this matter. These shoes are created with low quality assurance and the pair I bought is a reflection of that!

Yeah they run small, ( wish they would have mentioned that upfront ) I'm a true size 10, but I had to send them back and exchange them for a 11. But other-than that, I love them.

And your alligator boots are amazing too.

Worst brand I’ve ever interacted with

Highly recommend. Premium leather, high quality product. It got delivered in 3 days

No return policy.

Hello, I am writing regarding my recent order, which is marked as delivered according to the provided proof of delivery. However, I did not receive the package, and the shoes were never in my possession. I contacted your customer service team and was informed that once the package is handed over to UPS, the responsibility is no longer yours, and that any theft would be considered the customer’s loss. I respectfully disagree with this position. As the seller, you are responsible for ensuring that the item I purchased is delivered to me. A delivery confirmation alone does not constitute successful delivery if the package was not received. I am requesting that this matter be properly reviewed and that a resolution be provided, either through a replacement or a refund.

No good

Looking forward for more men boots

Love it

It seems to be a very good company the shoes are of great quality. so I'm very well pleased with the shoes I've gotten from them.

100%🔥

Easy to buy online and beautiful packaging that shows their attention to detail

I actually purchased wrong shoe initially, but a sharp customer rep noted my mistake; inserted the boot I wanted and sent link to pay the additional cost! I was super impressed! She just handle the situation and made it easy!!! Great customer service!!!

Timely and very easy to purchase

Trash quality

Sending a pair that can fit my foot

Great customer service

I am very displeased with Lucent's Los Angeles Customer Service Team. My multiple attempts to contact them to initiate a product Exchange have been ignored.

🤟

Great experience. Fast delivery.

I don’t like that. I have to sign for them. My first pair a few months ago. I didn’t have to sign, but I understand.

Smooth operation 👌.

Very good express delivery!

Very classy boot!

Disapointed

Long story short, I ordered size ten boots because the site suggests you order boots sized down (I'm normally a 10.5) The boots were too small when they arrived. I never wore them outside, only walked around inside my apartment. But when I tried to exchange them, customer service said they couldn't accept the boots as returns due to the wear on the soles. Now I'm stuck with boots that don't fit. Be forewarned.

So far, not good. I need to return these boots that don't fit and you won't respond to my email. Your website says to send an email and I did that twice.

Great

Horrible customer service

The boots came very quickly!

I received the shoes on time

Avoid buying

Never received the boots

I had a size issue and tried to return them and nobody has returned my email

I just did

Easy quick and very simple

Thank you